Hotel LIVVO Koala Garden

Paul Doughty

We thought it was ok. Lots of other Brits. There were some other nationalities. We had room only so we were in an adjacent complex to the main area. No problem with that really. The restaurant/cafe on our site was below expectations for us at least. It is privately operated. Swimming pools were very clean and well used. The weather was great for Christmas. We were glad we hired a car. The island was great and the 2000metre volcano was a fantastic drive out. At least if you can drive. The kitchenette was ok in the room kettle, 2 ring induction hob and microwave with a few assorted pans and some cutlery. A coffee percolator didn't seem to work and that was quickly replaced. I would recommend it but just don't pay over the odds for a room only.

zaza duzy

Very nice hotel. I had wonderful time with my family. There’s some things that can be fixed. Food is nice but not that varied. Big thanks to waiters from pool bar. They do very good job. Entertainment team 10/10 they love their job. Especially Julia - nice girl. We had a lot of fun during Bingo and other activities.

Harpreet Chand

We had a wonderful stay at this all-inclusive hotel! The variety of food was fantastic, there was always something delicious for everyone, and the quality was consistently great. The entertainment for kids was excellent too, with plenty of activities that kept them happy and engaged throughout the day. The staff were incredibly friendly and welcoming, always going out of their way to make our stay enjoyable. A special mention to Julio, who was especially kind and helpful, he really made us feel at home. The rooms were very clean and comfortable, and the cleaning staff did a great job keeping everything spotless and tidy. Overall, it was a great experience for the whole family. We’d definitely come back and highly recommend this hotel to anyone looking for a relaxing and fun all-inclusive vacation!

Risto Hovi

--- EDIT: Clarification regarding the hotel's response Thank you for your reply. I would like to clarify a few points for accuracy: Room category: Regarding our 2-person booking, our original reservation was for a Superior Double Room, as shown in our confirmation. Therefore, receiving a Superior room from the second day onwards was not an upgrade, but the delivery of the specific service we had already purchased. Initial proposal and refund: The hotel's first proposal was to accommodate all three of us in one single room, because according to the hotel, we were the only 3-person group arriving that day. It was only after we declined this and started asking specifically about the other hotel we were supposed to be moved to, that the temporary apartment on-site was suddenly offered. The refund mentioned was specifically for that first night when we could not stay in our booked room type. Travel party: While we were given a choice on who would move, our group included an elderly family member. Moving her between rooms or properties mid-holiday would have been a significant challenge, which added to the stress of the situation. We appreciate the apology and the refund for first night, but we feel it is important for the record to be accurate regarding these details. ------------ This is our 4th or 5th stay here. We have booked directly through the hotel's website every time. This time, our experience was a disappointment (we booked 2 rooms for 3 people): + Friendly restaurant personnel + Cats - Overbooking at check-in: The hotel was overbooked, and they tried to squeeze our party into one room for the first night (plus a refund for the second room, of course). After an awkward conversation & waiting, a second room—which was older and more run-down—was arranged on the "Apartments" side for the first night. They kindly refunded the price of that room for the first night. - Room requests ignored: Because the hotel is full, they stated that they can no longer fulfill room requests these days. Our request for a sunny balcony (sent by email in advance, and requested again in person on the second day during our mandatory room change from the apartments to the hotel side) was not successful. Unfortunately, from the second night onwards, we ended up in one of the few rooms with a shady balcony. The staff is likely trying their best. However, this time we were left feeling like slightly second or third-class customers. Break from Koala Garden is in order.

Will

For the price we paid this is a really decent hotel, there’s a few minor issues but mostly a decent hotel especially if you’re on a budget. Service and entertainment: the staff are all very friendly, especially the entertainment team and reception staff. Shout out to Martina- she was great. Evening entertainment was good fun and the entertainment team really try their hardest to make it an enjoyable evening cor everyone. Restaurant and bar: the food was ‘okay’, wasn’t very varied and was mostly the same every night. The bar wasn’t great, cocktails were pretty disgusting and the spirits are very cheap unfortunately. Amstel is the main beer and proper branded soft drinks are served (coca cola etc) Rooms: very clean, beds seem to roll around as they’re on wheels which is very annoying. Pool area: pools clean, sun beds are very uncomfortable as the fabric has worn on most of them so the metal framing penetrates into your back. The pool area gets sun all day. Overall this is a decent hotel for the price we paid. Would recommend especially if you’re with children as there’s lots to do for them.