Hotel LIVVO Koala Garden

Danielle

I agree with other guests who say the hotel definately isn’t a 4*. Arrived late at night, no vending machines in reception, no open shops nearby. One Spar across the road which I believe shuts at around 9pm, so after a long day travelling we had to remain hungry and in need of a nice drink until the following morning. Water is provided in the room upon arrival, but it’s just sat on the side at room temp, not cold. The hotel isn’t near any facilities, it’s taxi or bus everywhere and one shop about a 5 minute walk away. Our “balcony” was what I could only compare to a communal area, ground floor patio with nothing around it, so there is zero privacy right by the pool area with foot traffic constant and easy accessibility into your room if the door is open, as I read another guest review stating this happened during their stay. Was definately not fond of it just being an outdoor patio rather than an enclosed balcony space. Sun Loungers are the most uncomfortable thing I have ever sat on, thin mesh material with a metal bar sat right beneath your back making it unbearable to sit on. Housekeeping not great, 4pm and onwards changeovers if they even come at all. After a day on a buggy excersion and being covered from head to toe in sand, 4:45pm and still no housekeeper has arrived with clean towels. If you can only get a late flight on your departure then I’d reconsider booking as room extension is pretty much non existent, from our experience and hearing from others. Our check out is 12pm I believe and our transfers aren’t picking us up until 6:30pm, which means 6.5hours in reception, as there are no facilities or anywhere nearby to visit. The weather is still really hot, so sitting outside and sweating isn’t an option when we have a long day ahead. We were offered a room for 30mins but that isn’t enough time for both my husband & I to take showers, that’s giving us 15mins each to shower, dry & get ready, so I didn’t bother accepting the room. It’s something atleast, but not really great. Snack bar serve the same everyday, the food in the drinks bar is what I presume left overs wrapped in clingfilm. Breakfast was tragic, we went once and not again it was so bad, we have skipped breakfast the rest of our stay. The food isn’t great I’ll be honest. Pool area is incredibely small & cramped. Rooms are nice, kettle and fridge supplied which is always appreciated.

Tanya Turner

We’ve just returned from livvo koala, Long read but here’s my review. The hotel rooms were lovely, spacious, and very well equipped. Our apartment-style accommodation had a separate living room and bedroom, both with their own TVs, plus a balcony. The bathroom was excellent, with a separate shower and bath, and I particularly liked that the hotel used refillable hand soap and shower gel dispensers rather than single-use plastics. The food throughout our stay was very good with plenty of variety. The main restaurant offered freshly made pizzas, Spanish dishes, a great salad bar, soups, and a good selection of desserts. The snack bar was also excellent, serving hot dogs, burgers, pizza, and salads throughout the day. The pool bar was one of the highlights. It offered all the favourite fizzy drinks, a slushy machine, coffee machine, and water dispenser, all available on a self-service basis. The bartender was fantastic, and the all-inclusive package included cider, beer, wine, and cocktails. There were also snacks available during the day, including nachos and pastries, with peanuts served in the evening. The entertainment team truly made the holiday special. During the day they regularly walked around inviting guests to join in activities, creating a fun and friendly atmosphere. There was something for everyone, from relaxed games such as bingo and dice games to more active options including darts, archery, bowls, and bowling. Everyone was encouraged to join in, regardless of age or ability. Evening entertainment was equally impressive, with a mini disco for children followed by professional shows in a lovely open-air setting. The entertainment team were outstanding throughout our stay and worked incredibly hard to keep everyone entertained. The hotel itself is spread across different zones, each with its own pool area. There were plenty of sunbeds available and lots of space, so it never felt overcrowded. The location was also ideal for exploring. We visited the water park using the hotel’s free bus service and took a taxi back for under €10. We also visited the beach by bus and again returned by taxi for less than €10. On Saturday, we enjoyed visiting the market in Playa del Inglés, which had a great atmosphere and plenty of stalls to browse. A return taxi journey cost less than €20.

Paul Phillips

⭐⭐⭐⭐☆ 4/5 – Livvo Koala Garden, Gran Canaria We stayed here in July on an all-inclusive package and had a great holiday overall. The hotel was clean, staff worked hard, and check-in was smooth despite being busy. Our family room was comfortable, and the ongoing room renovations look like a big improvement. The food was good with plenty of choice at breakfast, lunch and dinner. Yes, some dishes repeat, but there was always something different to try. The snack bar was excellent, constantly serving fresh pizzas, burgers and hot dogs. Joey’s Italian was also worth booking. There are several pool areas, and we especially liked the quieter pool near Joey’s Restaurant. The entertainment team were fantastic, with shows, karaoke, quizzes and activities throughout the day and evening. A couple of negatives: most drinks are served in small cardboard cups, and snacks/ice aren’t available at every pool area. We’d also love to see more reusable cups around the resort. The hotel is in a great location opposite a SPAR supermarket and close to Holiday World. Despite some negative reviews we saw before travelling, we found the hotel clean, the food plentiful, and always found something we enjoyed eating. Would we return? Yes, absolutely. It’s not quite a true 4-star hotel in our opinion, but it’s clearly improving and offers great value for a family holiday. ⭐⭐⭐⭐☆

Ruth Victoria

This hotel is lovely but research unlike us. This hotel is designed for families with very small children the activities are all aimed at young ones. The pools are lovely and the food is relatively basic. There is a center close by that has lots of places to eat if you get bored there about a ten min walk. Location there isn't much around other than a Spar which has plenty there. The staff are AMAZING they are super friendly and they have resident cats which are cute as hell but don't feed them. Families reserve their loungers from 11pm the night before which is a nightmare the towel removal message by the pool bar does not get enforced. So you end up having to sort of join in with it all. I have marked the hotel down as it needs some love putting back into it. The doors are blown due to the water, our room was HUGE and lovely but the door toghe bedroom had dropped so we had to lift it to close it and the shower door had no rubber seal to prevent you from flooding the bathroom which in turn has blown the bathroom door, the front door needed a good shoulder to it to open it and again to properly shut it once inside. The pool bar toilets are hit and miss, sometimes the locks dont work and sometimes the flush doesn't work and there's only one of each toilet. I loved the snack bar however if you plan on having pizza for tea you might fing yourself eating the same thing. Playa De Ingles isn't that far away 7 ish euros in a taxi and it is where the life is if thats what youre looking for. Activity team were lovely and got everyone involved.

Sigga

Amma keep it a buck I don't have a clue in which planet dis has 4 stars. First Amma talk about the rooms. Their alr with a bedroom with 2 beds a living room with 2 couches which one couch can be turned into a bed. Then a balcony which for me the wooden railing is literally about to break. Then the bathroom which is pretty dirty but has a shower, a bath and a toilet. Overall it's alright but it's quite dirty CUZ the cleaners literally barely do anything and only once ever lord knows how long they change the bed sheets and actually clean a bit. Then the service which is a dice roll cuz it's nice and somewhat useful or just straight up rude and useless and ofc the cleaning which ye and location is whatever like. Generally just don't understand how it's 4 stars when most people clearly would agree max 2.5. ALSO it does say but you can't even have floates or any toys. Honestly I always thought hotels are never bad until this, which is the worst I've been at. Would not recommend. MORE TOO ADD! The public toilets don't lock and there's only one, same with the one in the room. The grass around the pools is always wet and muddy and is just disgusting. Food is low-key mid. Sunbeds are broken or dirty also not allowed to reserve my ass buddy. Entertainment booty compared to other hotels. Literally can't name anything actually good other than just on. And way more bads things but it would take forever to write so ye.