Iberostar Waves Cristina

Ruymand Soltani

Overall, we’ve had a very enjoyable stay and are genuinely having a good time. It exceeded out expectations. The atmosphere is great, there are plenty of activities, and most of the staff and facilities are excellent. There is a lot this resort does very well. That said, some of the negative reviews are valid, especially during the winter holiday period. During winter peak times, the resort operates under pressure largely because an entire section is closed due to weather, pushing all guests into fewer facilities. As a result, dining areas and common spaces felt overcrowded, particularly around Christmas. The food service struggled at peak hours: insufficient seating, dishes frequently running out, and guests feeling forced to arrive exactly at opening time. On one occasion, staff asked us to return later due to lack of space; when we did, there was still limited food available, while at the same time we were repeatedly encouraged to finish quickly as the restaurant was close to closing. This was frustrating and avoidable with better planning. There are also some issues worth noting: poor soundproofing in rooms, minor maintenance concerns (including mold and unstable shower temperatures), and very inefficient lifts, especially for higher floors. On a positive note, when things weren’t under pressure, the food quality and service were genuinely very good. After raising our concerns, management took the time to speak with us personally, offered a sincere apology, and made a thoughtful gesture, which was appreciated. Overall, I do recommend the resort, particularly outside of winter peak periods. With better capacity management during colder months, this could easily be a consistently excellent experience

Epigha Ebisine

We loved staying here. The service was super great. Room amazing. Food was excellent, great selection and so much to eat. The service was extraordinarily great. Star camp for the kids to keep them entertained daily was superb. We only wished we had a bath in the room as my kids love their bubble bath. However both indoor and outdoor pool compensated to a good extent.

Kannü Super

The staff provided exceptionally friendly service and were highly receptive to guest feedback. The location offered easy bus access to both the city center and the airport. The all-inclusive deal featured a great variety of high-quality food and beverages. We enjoyed the daily dinner specials, particularly the seafood; the shrimp and fish dishes were excellent. -> very recommended for family with kids

CorM

We have been a week at the hotel with about 20-25 people. All family and friends because two of us were getting married here on the island. It was a great stay here af the hotel, in every aspect. Great food, drinks, rooms. Lovely staff of people who were ever so helpfull and friendly. And a few nights we could dance in the festive hall during the last days of the year. Thank you all!

Melissa Sands

4 stars because my 7 year old loved it. Kids club was great. But several drawbacks: (1) super crowded in January(!); (2) buffet gave me food poisoning. In general, the buffet is to be avoided. It looks fantastic but the food is lacking in flavor and allergens are not clearly labeled (a potential safety issue). Buffet offers variety (especially if you like cheese, pork products, bread, and desserts), but do you really want to lose a day or more of your holiday to food poisoning? The rooms are basic but comfortable. The service is extremely friendly (5 stars for the staff, especially kids club!).