Millennium Place Marina

Naim Al Raee

Extremely Disappointing Experience Unfortunately, my experience at this hotel was extremely disappointing, mainly because of the way the situation was handled by the Night Shift Manager\. I checked in at around 7:00 PM\. Since the parking was already busy, I specifically asked a staff member before leaving the hotel whether I would be able to find parking if I returned late at night\. I was clearly told that parking would be available and that the hotel also had additional underground parking\. I returned at approximately 1:30 AM, only to find that both the outdoor and underground parking areas were completely full\. I temporarily stopped my car near the entrance while trying to find a solution\. Instead of professionally assisting a hotel guest, the Night Shift Manager approached the situation in an unnecessarily aggressive and disrespectful manner\. He raised his voice, argued with me, and spoke to me in an overly casual and inappropriate way, as though he was arguing with a friend rather than communicating professionally with a hotel guest\. What made the situation even more frustrating was his claim that my booking did not include parking because I had booked through an offer\. He specifically told me that it was stated in my booking that parking was not included\. I immediately went back and checked the booking Terms & Conditions in front of him and showed them to him\. There was no statement saying that parking was excluded or that guests booking under this offer were not entitled to parking\. Despite this, he continued arguing and trying to justify the situation instead of simply acknowledging what was actually written in the booking conditions\. To make matters worse, one of the people with me noticed that there were actually empty parking spaces outside that had been blocked off, yet we were told we were not allowed to use them\. I even offered to cancel the offer and pay the normal hotel rate directly at checkout if that was what was required to receive parking\. At that point, it became clear that this was not about the money\. I simply wanted a reasonable solution after previously being assured by hotel staff that parking would be available\. When I asked to speak with someone responsible for customer service or senior management, I was told that the manager was not available until the next day\. Unfortunately, instead of trying to de\-escalate the situation, the same argumentative and unprofessional attitude continued\. Eventually, after a long and completely unnecessary argument, we were able to park and go to our rooms\. The most disappointing part was not simply the lack of parking\. I understand that hotels can get busy\. The real issue was being given contradictory information, being told something was written in my booking when it was not, the lack of willingness to provide a reasonable solution, and especially the unacceptable way the Night Shift Manager communicated with us\. A guest should not have to argue at 1:30 AM to receive basic assistance, particularly after being assured earlier by hotel staff that parking would be available\. I sincerely hope the hotel’s senior management reviews this incident and provides appropriate customer\-service training\. Guests deserve clear information, professional communication, and respectful treatment regardless of whether they booked through an offer or paid the standard rate\.

Miroslava Nenadovic

Best located Hotel in Dubai Marina. 1 min from the metro, 10min from JBR beach. Behind hotel you have supermarket and pharmacy, near is Marina Mall. Hotel has gym, nice pool, restaurant. Breakfast was amazing. I had balcony room with Amazing view. Breakfast was excellent. Staff as well great. Room was cleaned every day. Special thanks to Raj from the reception and Karim from breakfast area. But all other stuff are amazing. I was very satisfied. Prime location so you will not waste your time - next to Sheikh Zayed Road. All recommendations for this hotel. In the season they complimentary access to have Soluna beach club Palm.

doha mahmoud

I had a wonderful stay at Millennium Place Marina The service was excellent, and the staff were very friendly and attentive. A special thanks to RAJ, who was incredibly helpful and always greeted guests with a warm smile. His positive attitude and outstanding customer service made my experience even more enjoyable. Highly recommended!

Waleed KHAN

Very short stay Overall, my stay was good, but the room soundproofing needs improvement. Late at night, I could clearly hear guests talking in the neighboring room, which disturbed my sleep. Better sound insulation would make the stay much more comfortable reception staff, especially Rajendra and Awais, were exceptionally kind, welcoming, and professional. They assisted me with a warm smile, were always courteous, and made the check-in and overall stay smooth and pleasant. Their excellent customer service truly made a positive impression. Thank you, Rajendra and Awais, for your outstanding hospitality!

BADER

I had a truly wonderful experience staying at this hotel, and I would definitely recommend it to anyone looking for a comfortable, clean, and well-managed place to stay. From the moment I arrived, everything felt professional, organized, and welcoming. The room was excellent, very clean, comfortable, and well maintained. Everything was arranged nicely, and I really appreciated the attention to detail. The bed was comfortable, the room was quiet, and the overall atmosphere made the stay very relaxing. The cleanliness throughout the room and the hotel was clearly a priority, and everything looked fresh and well taken care of. The hotel facilities and services were also very good. The staff were friendly, respectful, and always willing to help whenever needed. What really stood out to me, however, was the management and how cooperative and understanding they were. Unfortunately, I had to leave earlier than originally planned. The process of requesting a refund took some time, but the management were extremely understanding and patient throughout the whole situation. They communicated with me, followed up with me, and made sure everything was handled properly. Eventually, they returned the amount to me, and I genuinely appreciate the effort they made to resolve everything fairly and professionally. This level of customer service is something I really value. Mistakes or unexpected circumstances can happen anywhere, but what matters is how the management handles them, and in my experience, the management here handled everything with professionalism, respect, and understanding. I never felt ignored or treated like just another guest. Overall, I was very impressed with the hotel, the cleanliness, the room, the facilities, the service, and especially the professionalism of the management. It is clear that the people running this hotel care about their guests and their experience. The communication was excellent, and their willingness to understand my situation and work with me made a big difference. I would happily stay here again in the future, and I would have no hesitation recommending this hotel to friends, family, or anyone visiting the area. Thank you to the entire team and especially the management for the great hospitality, understanding, and professional service. It was genuinely appreciated.