Portblue Club Pollentia Resort & Spa

Persia Persia

My son celebrated his 20th birthday during his stay at PortBlue Club Pollentia Resort & Spa, and I would like to express my sincere gratitude to the hotel team. A very special thank you to Maxi Neidhart (Duty Manager) for her kindness, professionalism, and exceptional support in organizing a birthday surprise. I was in another country and wanted to arrange a cake for my son in advance. Maxi was incredibly helpful, responsive, and made the whole process easy and stress-free. The surprise exceeded all expectations. My son received not only a beautiful birthday cake, but also a card and even a bottle of sparkling wine. It was such a thoughtful and touching gesture that made his special day unforgettable. As a mother who could not be there in person on her son’s 20th birthday, it meant the world to me to know that he was surrounded by such caring and thoughtful people. Your kindness and attention made me feel as if I was there celebrating with him. It is something I will always remember with gratitude. Thank you for your outstanding service, attention to detail, and genuine care for your guests. Experiences like this make a hotel truly special. I highly recommend PortBlue Club Pollentia Resort & Spa and hope to visit in the future. With heartfelt thanks, Maria Y ❤️

Shane Jago

Fantastic resort, well maintained. All the staff were courteous and accommodating. The rooms were very clean and well serviced. The housekeeping team were especially nice. We eat at the main buffet restaurant and service was excellent and never suffered any queues or waiting for served drinks. The quality and choice of food offered was more than ample. The only negative here was the bacon was ultra processed! The gardeners also worked hard, keeping the resort looking superb.

Alessandro Maddalena

We had a wonderful stay and really enjoyed our time at the resort. Its location is excellent for exploring the north of the island, including its beautiful beaches and coves, with Alcúdia only a five-minute drive away. We usually spent the mornings at the beach and returned to enjoy the resort in the afternoon, which worked perfectly for our family. The food was another highlight: both breakfast and dinner offered an excellent variety, with plenty of choices for everyone. At breakfast, there was also a small vegan and vegetarian corner, as well as a good selection of plant-based milks. If we had to mention one downside, it would be the drinking water. Only one bottle was provided in the room on arrival, and water was not included with the half-board dinner. A 500 ml bottle cost €3.30, which we found quite expensive. Overall, we had a very pleasant family holiday and would happily return.

Simon Dines Hansen

Very disappointing stay Unfortunately, we had a very disappointing experience at Club Pollentia. When we arrived, our room was full of ants and silverfish. They were everywhere — from the beds to our clothes in the wardrobe. This was completely unacceptable and made us very uncomfortable. We asked to be moved to another room, but we were told that they could not provide us with a new room until the following day. As a result, four people had to sleep in a room with only two one-person sofas for the night, which was extremely uncomfortable. What made the situation even more frustrating was that, when we checked the hotel’s website ourselves, there appeared to be rooms available to book. This made us question why we were told that no alternative room was available. The only positive thing about our stay was the waiting staff. The waiters were all very friendly, helpful and did their best to assist us. Unfortunately, their great service could not make up for the problems we experienced with the room and how the situation was handled. Overall, this was far from the experience we expected, and we were very disappointed. For the price we paid, we expected a much higher standard of cleanliness and customer service.

Shaho Ali

The dining options were outstanding. Unlike many all-inclusives with repetitive buffets, every meal here offered fresh. Our room was spotless, spacious, and had a stunning view. The bed was incredibly comfortable, and the mini-fridge was restocked daily without having to ask. The entire team—from the front desk and waitstaff to the entertainment crew—was warm, professional, and genuinely attentive. The evening entertainment was fun and high-energy without feeling overwhelming.