Railay Bay Resort and Spa

Smriti

We had a very nice time at the Railay Bay Resort and Spa. The staff were kind and friendly and helped us get our luggage to and fro during check in and check out. The rooms were clean and the room service was very handy as we always came back to a clean and tidy room. The room was equipped with many amenities such as beach towels, umbrellas, bathrobes and slippers as well as a well stocked minibar which was free to use and stocked daily. Would recommend this resort to anybody that wishes to stay at Railay Bay!

A B

I can only comment on customer service, as I did not travel to the resort because of official weather warnings. I booked a multi-night stay at Railay Bay Resort and Spa via Agoda, which can only be reached and left by boat, at a non-refundable rate. On the same day, I asked to cancel. Reason: The Thai Meteorological Department had warned of heavy rain in Krabi on my departure day and of waves above 2 metres in the Andaman Sea, advising boats to avoid thunderstorm areas. Hoping for goodwill, I explained this to the resort, but it promptly declined. When I asked it to reconsider, it declined again and offered neither a full nor a partial refund. A request Agoda made on my behalf was also declined. The replies were polite, but the policy was applied without exception. I want to raise awareness of this strict no-refund policy and the lack of willingness to accommodate guests in such severe circumstances. In my case, there was no flexibility or goodwill, even for a same-day cancellation based on official warnings. My personal recommendation is not to book this resort during the rainy season due to its non-refund policy. This is just my personal opinion and everyone should weigh it up for themselves.

Dimple Motan

⭐⭐⭐⭐⭐ An Amazing Stay & The Most Wonderful Team! We had such a lovely stay at Railay Bay Resort & Spa, and what made it truly special was the amazing service and kindness of the entire team. We were celebrating our baby’s birthday, and the staff went above and beyond to help us decorate and make the celebration special. ❤️🎂 It was honestly so heartwarming to see how much effort everyone put in. They were always smiling, helpful, attentive, and ready to assist whenever we needed anything. A very special thank you to Aulya, Asnan, Tin, Annun, Jason and Aorada for all your help and for making our baby’s birthday so memorable. ❤️ And a big thank you to all the restaurant staff as well—you were incredibly kind and attentive throughout our stay. It’s not just the beautiful location and resort that made our experience memorable, but the people and the genuine hospitality. We truly felt welcomed and cared for. Thank you, Railay Bay Resort & Spa, for making our little one’s birthday so beautiful and memorable. We will definitely cherish these memories and would love to come back again! 🥰🏝️🎂 Highly recommended! ⭐⭐⭐⭐⭐

Chef Brany Bustamante

Dear Railay Bay Resort & Spa Team, I would like to express my sincere gratitude for the wonderful experience we had during our stay at Railay Bay Resort & Spa. From the moment we arrived, we fell in love with the peaceful atmosphere of your beautiful resort. Our villa was absolutely amazing—spacious, spotless, incredibly comfortable, and the private jacuzzi was such a lovely touch. It was the perfect place to relax and disconnect. The breakfast was simply outstanding, with a great variety of delicious food and a beautiful setting to start each day. What truly made our stay exceptional, however, was your incredible team. Every member of your staff was warm, welcoming, professional, and genuinely caring. The level of hospitality we received made us feel like family, and it turned a wonderful holiday into an unforgettable experience. My fiancée and I enjoyed every single moment of our stay, and we left with beautiful memories that we will cherish forever. Please extend our heartfelt thanks to your General Manager and every member of your staff. They have created something truly special, and we cannot thank them enough for making our stay so memorable. Thank you once again for your outstanding hospitality. We are already looking forward to returning to your beautiful resort, and hopefully celebrating our wedding with you in 2028. With our warmest regards, Brany Bustamante Avila

Dohita Mehta

Our stay at Railay Bay Resort & Spa was unfortunately quite disappointing. While the location offers a beautiful view, beyond that, the hotel gives little reason to stay, which ultimately reflects poorly on the overall management and upkeep of the property. Upon arrival, our experience did not start well, the room was dark, with no lights or air conditioning turned on, and we had to wait close to 45 minutes for it to cool down. Overall, the maintenance of the property raised concerns, particularly around cleanliness and the presence of mosquitoes and insects both inside and around the room. The service throughout our stay felt minimal and lacking warmth. There was little engagement from staff, and interactions felt transactional rather than welcoming. Basic requests, such as having a drink sent to the room, were not accommodated. Breakfast the following morning was another letdown, both in terms of quality and presentation. The service was limited, and it was difficult to get assistance. Travelling with a toddler, we were especially concerned about food quality and options, which ultimately led us to check out early and move to another property. Overall, while the location has potential, the hospitality did not meet expectations at all.