Servatur Puerto Azul

Igor Zinatulin

Fantastic hotel with stunning clifftop views and a huge range of experiences - diverse food options, pools for every mood, kids/adults only zones, a well stocked gym - all freshly renovated and tastefully designed. The reception team were so helpful and genuinely warm, always sharing tips, arranging taxis within minutes etc. The whole place has a relaxed atmosphere where staff seemed to enjoy what they do despite this being a big and busy operation. I would absolutely love to visit it again! A few small bits of constructive feedback. The food variety is impressive, but it would be great to see more prominent Spanish / Canarian cuisine alongside other options which seemed to dominate the buffet. A separate paid bar or restaurant with decent wines, proper cocktails and an à la carte menu would elevate the experience as the all-inclusive drinks on tap can feel repetitive after a few days. The ‘all inclusive plus’ concept was new and slightly confusing - clearer naming conventions (for example full board vs all inclusive) might help manage expectations. The children playground feels a little like an afterthought compared to the pools and gym, expanding and refreshing it would make a big difference for families who spend hours every day on that small terrace.

Janne Kontio

One week with family (3kids) two rooms. Excellent views over Puerto Rico and Atlantic. We had two basic rooms wich were great. Semi private backyard (1st floor) -> easy access between our two rooms. Clean and well maintained and mini kitchen with needed thing for coffee / snacks / bread making. We had half board wich we found out to be quite enough for our needs. Food in restaurant was excellent and service overall was great. Pool areas were nice and Infinity pool really was heated not only warmed :) Also main pool was warm enough to stay for hours... All in all, great week, good balance on pricing and quality. Would come again if going to Puerto Rico in the future.

Micke Rydh ́s Privata

The hotel is so nice! Love the food! The service from Mila have the best help we gets! That is a very high service minded women! Rest of some people is so happy and see us! So good. The room has been cold from first day! Pool area is so good to!

Austeja Radzevičienė

Amazing place for perfect price. The staff was wondrefull and very helpful. Animatiors was nice and all days for children and adults full of experience. Reccomend this hotel 1000000% to feel that Gran Canaria spirit. Amazing view from everywhere. Enough space for all. Food was amazing and a lot of various to Choose what you want. ❤️

Monika KH

The hotel is beautifully located, and the family rooms are large, spacious, and bright. There are beautiful views, plenty of attractions for children, and the food is tasty. Great animations and the team behind them ⭐️⭐️⭐️⭐️⭐️ However, the main issue was cleanliness. During the busy holiday season, when the hotel is visited by many guests, it seemed that the staff could not keep up with cleaning. The rooms were either not cleaned properly or not cleaned at all, and after third request for room service, I received an unpleasant response from the reception staff. For this reason, mainly due to the unfriendly staff, we are unlikely to return to this hotel.