Servatur Waikiki

Double D

This is a great hotel with the staff being excellent and very attentive. It’s clean and tidy with a fabulous array of food at every meal. The all inclusive package is fine for drinks but there weren’t any snacks 24/7 which was advertised. The rooms are fine. Again clean but quite basic and starting to look worn in some areas. The location places you close to Yumbo (if that’s your thing), a 10 minute walk to the beach but we headed north to San Fernando for the New Year Eve public festival which was excellent with very few tourists. Overall we had an excellent stay, I would recommend if you want Gran Canaria. Tenerife has more to offer though in my humble opinion.

Erika Walther

If you’re going for all-inclusive and want to just relax and sit by the pool all day it’s great! We went as a couple with no kids for one week. It’s not super fancy, more of a relaxed, backyard family-gathering vibes but we had a lot of fun. Really enjoyed their stretching class & aqua gym with Colleen - they actually give you a serious workout. The gym wasn’t the best, half the equipment didn’t work but it was good enough for a week’s stay. The rooms were clean but very basic, you have the necessities. Great variety of food, and entertainment every evening. There are lots of activities for kids during the day as well. You don’t have to worry about reserving a seat by the pool super early, there was a lot of good seating around the pool and it wasn’t very crowded. Really appreciate the friendly staff who are smiling and engaging with kids and adults whenever you meet them :) We were very happy with our stay!

MegaCutex1

I am extremely disappointed with my stay at Servatur Waikiki, Gran Canaria, especially given the price I paid €1,452.96 for 6 nights. In every other resort I’ve stayed at, basic amenities such as an iron are included in the room price, with no cash deposit required. Here, not only is an iron not included, but I am expected to provide a cash deposit of €10, which feels completely unreasonable. More seriously, the heating in my room does not work. I was told I would need to pay extra for a fan heater at €4 per day and, bizarrely, for 7 days even though I am only staying 6 nights, because that’s the minimum hire. I have travelled from England, I have a heart condition, and I get cold very quickly this is a disability, not a luxury request. Charging extra for a basic necessity like warmth is appalling. Lucky for us there’s a Lidl nearby selling a fan heater for €7.99, but it is shocking that guests have to go out and buy something that should be standard in the room. The rooms are very basic, the cleaning is basic, and overall the hotel seems more focused on making money from basic necessities than providing comfort. That said, the staff are friendly, and the domestic team is lovely and helpful, which is genuinely appreciated but even excellent staff cannot make up for these frustrating and unfair policies. For the price paid, I expected far better standards and consideration for guests with health needs. This stay has been a major disappointment, and I would not return unless these issues are urgently addressed.

Kari Peltokangas

You have not told me about your practices regarding all inclusive service - I do not understand your actions in this matter, that the hotel does not want to be flexible in order to restore customer satisfaction in practice. If the matter is not agreed upon I will not be a customer of the servatur hotel chain in the future! We would like to clarify that your staff informed many people when asked about the all-inclusive price, which is 21 € per person per day. This message meant that the update only applied to one person, namely me ("21 € per person per day"), as you yourself state in your reply. Simply apologizing for the misunderstanding will not help the matter, when you have not told your customer this policy - you must sell me all inclusive during the period 15.1.2026-23.1.2026 and correct your mistake! The hotel reception sent me an email on 9.1.2026 before my holiday, promising to sell me all inclusive for 21€/day. The hotel reception did not tell me about your practice regarding your service in this message.. I hope that you can exceptionally sell me All inclusive for children from 15.1.2026-23.1.2026, a total of 8 x 21€ = 168€ Otherwise, I will not be a customer of your hotel in the future. The hotel reception gave me incorrect information before my holiday, for which you are solely responsible to the customer. Kind regards, Kari Peltokangas Before I came on vacation on January 9, 2026, the reception of the Servatur Waikiki hotel offered to sell me an all-inclusive package via email for 21€/day - Now the hotel reception refuses to sell it to me, contrary to its own commitment, because both people living in the room must take all-inclusive at the same time. The hotel did not tell me anything about this - the error is in the hotel's own operations and the hotel should take responsibility for it, appreciate the customer!!? My roommate has a special diet due to his illness and therefore cannot use the all-inclusive service at the hotel.

Graham Hayworth

Recently returned from a winter break with my wife and two young sons aged 5 and 2. Was very apprehensive as my oldest suffers egg and nuts allergies and my youngest gluten free. However the restaurant staff where unbelievable and went out their way every meal to ensure my sons where safe and would walk us around the hot plates pointing out what they can and cant have. They also cooked individual meals for them on the side every meal time. Thank you very much for your hospitality. All staff from reception to cleaners where great, the boys loved it.