Servatur Waikiki

Barry Mugadzaweta-Broughton

This is a very good hotel. It has a good swimming pool with plenty of sun beds and the restaurant is good. There is plenty of choice of foods but we did find that the sausages were not real sausages; they were processed crap that tasted of cardboard. Waiters were good and cleared tables quickly during and after service. The hotel is very close to the Yumbo centre, literally a 5-minute walk. Plenty of supermarkets close by for low cost alcohol. Bad points: people were reserving sun beds at 7am in the sun and then not using them until the afternoon. This needs to be stopped.

Necrophite78

The hotel looks amazing and has a lot of facilities for families and also swimming pools. There are multiple bars and places for entertainment. Also a gym, soccer place, ping pong table and much more! Also the restaurant staff and other personnel is really friendly and helpful. Small downside is that it looks already somewhat outdated and the direct surroundings are buildings.

MegaCutex1

I am extremely disappointed with my stay at Servatur Waikiki, Gran Canaria, especially given the price I paid €1,452.96 for 6 nights. In every other resort I’ve stayed at, basic amenities such as an iron are included in the room price, with no cash deposit required. Here, not only is an iron not included, but I am expected to provide a cash deposit of €10, which feels completely unreasonable. More seriously, the heating in my room does not work. I was told I would need to pay extra for a fan heater at €4 per day and, bizarrely, for 7 days even though I am only staying 6 nights, because that’s the minimum hire. I have travelled from England, I have a heart condition, and I get cold very quickly this is a disability, not a luxury request. Charging extra for a basic necessity like warmth is appalling. Lucky for us there’s a Lidl nearby selling a fan heater for €7.99, but it is shocking that guests have to go out and buy something that should be standard in the room. The rooms are very basic, the cleaning is basic, and overall the hotel seems more focused on making money from basic necessities than providing comfort. That said, the staff are friendly, and the domestic team is lovely and helpful, which is genuinely appreciated but even excellent staff cannot make up for these frustrating and unfair policies. For the price paid, I expected far better standards and consideration for guests with health needs. This stay has been a major disappointment, and I would not return unless these issues are urgently addressed.

Nicole Richards

The hotel and room was all lovely. All members of staff were friendly and helpful. The most important thing was how unreal the food was with such a large range of options. One of the best all inclusive restaurants I have been to. 10/10

Lisa Sanders

This is our second time staying here, I enjoyed our last holiday but this time I felt things had improved further. Staff were much more friendlier, paticularly isabel in the restaurant who was our waitress most days. Our room.was sufficient and kept clean. A good selection at meal times and plenty to drink, I really enjoyed the fact you could help your self to hot & cold drinks. The pool was lovely and always plenty of sun loungers. No issues and we hope to be back in February. Thank you for a great holiday.