Shangri-La Le Touessrok, Mauritius

Saeed Malhan

The Kids Club was absolutely amazing! The facilities were excellent, thoughtfully designed, and full of fun activities that kept our children happy and engaged. It felt like such a welcoming and special place for them, and the team created a wonderful atmosphere where they felt comfortable, cared for, and excited to join in. Our children had such a fantastic time, and the happy memories they made will stay with them for a long time. They were so excited to go each day that they would wake up eager to head straight to the Kids Club. When it was time to leave, they were genuinely sad to say goodbye to everyone. A very special thank you to Emily, Sophie and Natasha for their kindness, warmth, and enthusiasm, and for making our children’s experience so unforgettable. You made our family holiday even more special! And a special thank you to Parwez, our concierge, for his warm and attentive service. He was always helpful and welcoming, and made our stay even more enjoyable. We truly appreciated his kindness and professionalism.

Josh Green

Exceptional doesn't do this hotel justice. Everything was pretty much perfect. The arrival was fun - being gonged in - and then check in in the room was nice. We stayed in a junior suite in the frangipane wing and it was a perfect sized room. Plenty of room for luggage but not so big there were bits we didn't use - it was ideal for a couple. The adults only pool was so nice to get away from screaming kids. All the food was sensational, we stayed half board and loved every meal in each of the restaurants. Breakfast at Cocos was also so nice and relaxed. We enjoyed a trip to the private island which was every bit as incredible as you'd imagine. The beaches in the resort are so nice and the sea is so clear. The snorkeling trip was super fun. I cannot recommend this hotel highly enough - thank you to all the staff who made our stay so special, but a special thank you to Tony the wonderful beekeeper who taught us so much fascinating stuff about bees!

Zachary Ellis

The staff here is like none other we have experienced. Kind, warm-hearted with impeccable attention to detail. Everyone made us feel like family. From Yu, our beach attendant, Parvez our room service agent, Martine at Cocos, and Ramona, Vanisha and Joannie at the Spa. Our honeymoon was impeccable and we will certainly be back. We stayed at three luxury resorts throughout our honeymoon on the island, this was by far the best in terms of service, privacy, and care.

Amaan Dookhit

I stayed at Le Touessrok twice and had an excellent experience on both occasions. The level of service throughout the resort is consistently outstanding. The buffet at TSK is impressively diverse while maintaining a very high standard. During one of my stays, a Lebanese chef prepared steaks à la minute to absolute perfection — a particularly commendable performance. Nicole also deserves special recognition for her kindness, attentiveness, and for constantly making sure that everything was going well. During my most recent stay, Executive Chef Luca was equally approachable and took the time to personally check whether the culinary standards were meeting my expectations. This personal attention was very much appreciated. The recreational facilities are equally impressive. Dominique, the archery instructor, was extremely kind and provided an excellent introduction to the discipline. The team at the gym is also very approachable, welcoming, and friendly. The beach and swimming pools are superb, and the range of activities offered by the boathouse adds greatly to the overall experience. A trip to Îlot Mangénie is always a must, although swimming can sometimes be challenging because of the presence of sea urchins. Overall, Le Touessrok continues to deliver a truly memorable experience. I would absolutely recommend the resort and very much look forward to returning.

Tej

Overall review: 4* Firstly - the Shangri-La in Mauritius is a lovely resort. Spacious rooms, idyllic balcony views, mouth-watering food selection and friendly staff. You should absolutely consider it for your next holiday to Mauritius. The rooms in particular are stunning; waking up to the Shangri-La private beach on your doorstep and a world-class breakfast buffet awaiting you is truly one of the pleasures of life. On top of that - the gym ranks among the best hotel gyms I’ve visited; the activity selection for kids (and adults) is excellent. A special shout-out to the staff members who made our trip particularly memorable: Lindlay on the concierge desk - always smiling, full of energy and always prepared to drop everything he’s doing to make your needs a priority Parwez at the front of the hotel - very friendly and a great conversationalist who can offer you all the Mauritius travel and excursion advice you need Hans on the concierge desk - service with a smile and will make sure you get to where you need to go on time without delay Jauhan on Ile Mangénie - generous and thoughtful and will make sure all your needs are catered to Ponnen in Coco’s Beach House - goes out of his way to cater to any special requests and will make sure you leave every meal full and smiling They are all excellent ambassadors of the Shangri-La brand; there are so many others that I also could have mentioned. There are however some minor teething issues with the hotel which - if resolved - could turn our “very good” holiday into a “perfect” holiday: (i) Wi-Fi quality - the hotel advertises fast Wi-Fi however we had some issues maintaining a strong connection from our room - particularly for group video calls. To their credit, the hotel staff made every attempt to help us resolve this - however their efforts were ultimately fruitless. I’m prepared to believe it may just have been our room/section of the hotel but the issue was more challenging at peak times and I would expect this to not be an issue at 5* hotel brands (ii) Massage therapists - they are absolutely lovely and make every effort to ensure your needs are catered to. However the massage therapists I tried (for transparency, I tried two) are trained differently to, for example, therapists in Thailand or Asia more broadly - and are not as effective in applying pressure to knead knots and relax tight tissues. For a light pressure relaxation their massages are more than fine. Once again the staff are fantastic and go out of their way to make you feel comfortable (iii) Miscellaneous furnishings - I’m being picky here (the hotel is modern and well-furnished) but there are a handful of features that could do with an upgrade - among them the dated coir doormats and the room door handles which are stiff and fiddly Overall - thank you to a brilliant team for a lovely stay