Sofitel Mauritius L'Imperial Resort and Spa

Paul Margrove

We treated ourselves to a special holiday to celebrate our 30th wedding anniversary, and it was absolutely fantastic. Upon arrival, we were delighted to find a bottle of chilled wine waiting in our room, along with congratulations cake and red flower petals beautifully arranged around the bathroom and bedroom. A truly romantic and thoughtful touch. The hotel also provided a complimentary romantic breakfast on the beach for two, which was simply lovely. The rooms were beautiful, the food was exceptional, and the restaurant staff delivered impeccable service. The restaurant manager clearly runs a tight ship, and yet the team always greeted us with a smile, despite working tirelessly. The pools and beach were stunning, with sunsets that were truly breathtaking. I’d like to give a special mention to one waiter, Rishi, who went above and beyond to ensure we had everything we needed throughout the day, whether by the pool or on the beach. He made it extra special for us with his exceptional customer care and is a real credit to the hotel. We also indulged in a massage at the hotel spa, which was incredibly relaxing and carried out to the highest standard and was a wonderful experience. If you’ve booked this hotel, you won’t be disappointed. Thank you, Sofitel, for a wonderful holiday. We can’t wait to return!

Aileen Neale

The stay at Sofitel L'Imperial was planned as a complete rest and recuperation stay after a month of traveling in Africa. We booked the Opera Suite as a treat, and we were not disappointed. Amazing view of the ocean with a glorious sunset every evening. The entire staff were welcoming, professional and helpful at every interaction - Front Desk Staff/Bar and Restaurant Staff/House Keeping/ Grounds Keepers. The entire facility was very clean with discreet daily maintenance. We were on the half board program for food. Our only disappointment was with the buffets. We found that no matter what time we went (early or mid) the food looked a little tired. And wasn't quite as flavorful as we would have expected. Just a personal observation. However, when we went to 2 of the 3 onsite restaurants, we were not disappointed at all. Both the Jacaranda and Chinese restaurants delivered excellent meals. The Jacaranda put on a special Farewell dinner for us at the request of our tour operator, and it was a beautiful experience. The whole team worked together to make a truly magical evening.

Ahmed Alsayed

We truly appreciated the courtesy and friendliness of most of the staff, especially Manisha, who was welcoming and professional throughout our stay. However, the restaurant experience did not meet expectations for a hotel like Sofitel. It appeared understaffed, which impacted service quality. During our 10-night stay, we only enjoyed dinner on about three occasions (particularly Indian, French, and Mauritian cuisine) due to limited variety. In hindsight, it may have been better to skip the half-board option and dine at nearby restaurants in Flic en Flac, where we found more satisfying options. Additionally, two waiters in the main restaurant made us feel unwelcome, which was disappointing. The water policy also raised hygiene concerns, as the outdoor dispenser was exposed to environmental elements. Breakfast was generally good, though not always consistent. I highly recommend the croissant and the fruit! They have a very good bakery station. Overall, while the staff were kind and helpful, better staffing levels and operational management would significantly enhance the guest experience.

Mey Kau

I stayed at Sofitel for 5 days. Check‑in was smooth and we were greeted warmly, receiving a beautiful room. Unfortunately, the positive experience ended there. At the beach, we wanted to order drinks and snacks but were told only drinks were available. Buffet dinner was average, and breakfast over several days was unpleasant most staff (around 80–90%) were unfriendly toward us. As Asian travelers, we felt treated differently, which was very disappointing. At the same time, they thought we are from China which we are NOT! The pool staff were friendly, but when I tried to charge items to my room, I was told it was under “no post,” meaning no deposit had been given. This was incorrect, as I had already paid a deposit of 25,000 at check‑in. Having worked in hotels myself, I know deposits are always required unless it’s a one‑night stay. I also visited the gym and asked spa staff about the menu, but again encountered unfriendliness. Overall, the staff seemed unwelcoming and non professional, which left me with a negative impression. For single or non‑couple travelers, I would not recommend Sofitel, as the atmosphere felt unwelcoming and seemed to favor only certain guests. The main reason I chose this resort was to try something new, but compared to my previous stay at Hilton, where staff were extremely friendly and I never felt any discrimination… this was a disappointing experience.

Joe SB

We had a truly remarkable, all-round experience staying at the Sofitel Imperial. The staff were all exceptional and was the key stand-out for us. Friendly and professional staff greeted us everywhere we went. The food was very good on our half board option, even though it could've been a little bit better quality - especially the meat. Overall the resort was very well kept and the facilities were always clean. Even the beach area where the volleyball court was, was cleaned every morning. The only thing we felt that was lacking was the communication before and during our stay. We weren't informed of dress codes for dinner and some of the events and entertainment that we were going to experience. There was a wonderful local band and dancers that played one night and we missed most of the show as we were sat down for dinner. An easy solution could be using whatsapp as a channel for daily updates and important messages upfront.