Sofitel Mauritius L'Imperial Resort and Spa

Nuno Branco

Good facilities and excellent staff in some areas, but far too inconsistent for a 5-star resort. There are plenty of positives. Breakfast is excellent, the family rooms are spacious and well laid out, the kids club is very good, and special thanks go to Brigitte, who was exceptional with the children. The boathouse team was also always friendly, professional and helpful. Unfortunately, several issues prevented the experience from reaching the standard I expect from a 5-star resort. Upon arrival, we found dirt on the floor of our room. A damaged door handle was reported to reception but nothing was done for several days. When a mattress needed replacing, the issue was only resolved after a second request. The rooms have poor soundproofing and customer service at reception was highly inconsistent. Some staff members were extremely helpful, while others showed little interest in resolving problems. Another difficult-to-understand issue was the presence of very bright safety lights inside the room. Despite asking for them to be turned off, I was informed that this was not possible. They significantly affected the quality of sleep. During our stay, one of my daughters was hospitalized for two days with gastroenteritis. I do not hold the hotel responsible in any way, but I was surprised by the complete lack of initiative or special attention in such a situation. I also have concerns regarding the payment process. Prior to arrival, my booking confirmation indicated that most of the stay had already been paid and that only a small balance remained due at the hotel. However, upon check-in I was required to pay the stay again. I am currently seeking clarification to confirm that no duplicate charge occurred. At check-out, I was informed that I would receive a guest satisfaction survey. When asked about my stay, I explained that I intended to provide an honest review covering both the strengths and weaknesses of the resort. Despite this, I never received any survey invitation afterwards. I cannot say whether this was intentional or simply an administrative error, but it was disappointing given the hotel's stated interest in guest feedback. Overall, it is a good resort with several strengths, particularly for families, but the number of service and maintenance issues means it falls well below what I would expect from a 5-star experience. I enjoyed certain aspects of the stay, but I would also expect significant improvements before considering a return visit.

Parvathy Jayakrishnan

This was a luxurious experience staying here right next to the flic en flac beach. The hotel and the area around is so green and luscious. Our room was very luxurious and had two bathrooms. Their “cloud bed” is a bit too fluffy to my liking but my room and sleep was comfortable. I like it that they have water refilling stations outside the room and they provide bottle for refill so that you don’t use single use plastic. They have options to prebook glass bottom boats into the sea or snorkelling if you wish. The buffet spread was good with a pancake and waffle station, an egg station, juice and fruit’s station, and a bread station. They have golf carts to take you to your rooms if you don’t wish to walk. They have a kids play area where kids can do some colouring and play board games which I thought was thoughtful and nice. They give you a steam bath and Hamam with your stay which is alright, nothing to be excited about. My only disappointment was the last day of housekeeping. Our beds were made only at 4pm despite multiple calls. I don’t like my beds made that late. They said they had a shortage of housekeeping staff which sounded shocking for a place like Sofitel. However, overall we had a good time and great experience here.

Assel Atau

We had a wonderful stay at this hotel. The hotel itself is absolutely beautiful. Our room was fantastic, with a stunning ocean view. The entire property feels like a work of art — the grounds are beautifully landscaped and feel more like a peaceful tropical park than a traditional hotel. The food was another highlight. There was a great variety of dishes and cuisines, with plenty of choice throughout our stay. Everything was beautifully presented and enjoyable. A special thank you to Pravind, who provided wonderful service at the restaurants. We would also like to give a special mention to Bruno - his kindness and warm attitude. Overall, we highly recommend this hotel and would be very happy to return.

Arun Nair

Had the most incredible stay at Sofitel L’Impérial Resort & Spa in Mauritius from July 16 to 20, and honestly, the place is just gorgeous. The whole resort has this stunning, peaceful vibe right by the beach that makes you feel relaxed the second you step foot on the property. The resort features two pools, and we especially loved that The Flamboyant Pool was right in front of our room and temperature-controlled. What really blew us away, though, was the level of service. Every single staff member we crossed paths with—from the restaurant servers to the fantastic crew down at the boat house—was so polite, professional, and genuinely warm. They even provided us with an early check-in around three hours prior to the standard time. A very polite and friendly gentleman, whose name I unfortunately forgot, welcomed us upon arrival, provided all the helpful information about our stay and the resort, and showed us to the lounge to complete our formalities. The lounge had a great place to rest, change, and freshen up in the washroom, along with delicious snacks like croissants and pain au chocolat. A few people went completely above and beyond for us. Mr. Mungur was amazing from the start, super responsive to all my emails before we even arrived and making sure everything was locked in. They also arranged complimentary welcome setup of sparkling wine on ice, fancy chocolates and sweets which totally made our day. Nadine kept our room looking immaculate and super cozy the entire time, and Kiran handled our billing smoothly with a huge smile (seriously hope you get to visit India soon, Kiran!). Thomas down at the pool bar was an absolute legend, always checking in to make sure we were comfortable, our glasses were never empty, and even serving us delicious snacks straight from the beach restaurant. On top of that, the two gentlemen at the taxi desk and Thierry at the car rental desk made getting around completely stress-free. We also opted for in-room dining, and the food was not only delicious but delivered in less than thirty minutes. To top it all off, they treated us to a wonderful complimentary beach breakfast, which was such a treat and the server was absolutely professional yet friendly. If you're heading to Mauritius, this is the spot. Huge thank you to the whole team for making our trip so special—we're already missing it!

Vipin Ram

Had a great time with my wife to celebrate our 8th wedding anniversary. Sunsets were exceptional whether at the beach or heated pool. Breakfast had many Indian and Western options. All staff we encountered were friendly, helpful and able to converse in both English and French. Special mention to Vikash who took into consideration our late departure flight and extended a late checkout. Would not hesitate to recommend!