SO Sofitel Mauritius

Youvna Seebaluck

Had an amazing stay. Very professional staff at the reception Mr Raj and the whole team including the bellboy, Mrs Jemmy from the bar and the restaurant team. Dinner buffet was great. The room was very nice and spacious. Will surely come again. Keep up the great job! The only negative point is that we couldn’t use the swimming pool on the day of arrival otherwise everything was perfect.

Jacob

We came from a 4 star hotel in the North of Mauritius, and decided to upgrade to this 5 star hotel. Sadly, I left the hotel feeling cheated and that this hotel is in no way a 5 star hotel experience. In our previous 4 star hotel, we had a dinner selection twice as big, and a lot more activities and comfort in our hotel rooms. With this hotel, I feel it was delivering the bare-minium needed, combined with an overall empty feeling. It also has a strange almost run-down feeling to it. Overall, I left feeling we paid for a 5 star hotel treatment, but in fact only got a 3 star hotel. Some of the staff was very nice, but even that cannot justify the price.

A B

Firstly not 5 star, more of 3/4 star. Clearly shortage of employees and many of them untrained and unfit for such a big hotel. One restaurant and one bar only, very empty property. Good for privacy, beautiful beach, windy, good spa. Housekeeping and reception staff need some training to be at a Sofitel Hotel. Good and humble chefs but limited food options. Would recommend another hotel at this price point. Beware of water, sharks there

bhrat jain

I was travelling with my 11 month baby for his first international trip. Its not just 1 thing but many aspects. 1 - I had mentioned for an early check in but they purposely made me wait inspite of having a platinum membership. And the front desk staff was extremely arrogant. 2 - While we waited there was no food on the property for me and my baby. They said the restaurant opens only by 12 and we have to wait for couple of hours. I informed them that we had a 14 hour journey still no proper response. Food is the most basic thing you expect. 3- There are no sufficient buggy on site to transport the guests. Again the staff was rude and kept avoiding and suggesting us to walk. 4 - Surprisingly there is a cap on the water you can consume. This is the first time a 5 star Hotel has asked us to pay when we asked water for baby's milk. 5 - There are not many veg options, though the chef has been very accommodative with all our requests. But completely avoid if your vegan/Vegetarian 6 - Basic Amenities like borrowing a scissor or a knife is chargeable. There is complimentary water sports and coffee but basic things like water and scissors are chargeable. I am truly not able to understand the logic. The property is beautiful and most staff are friendly. But these small lacking is leaving a bad experience. We were supposed to stay for 4 more days but shortened our trip.

Raajesh A

The Resort sits on a huge property on the beach. The rooms and spacious and neat with access to the beach from the back. This resort has its own private beach. But the resort is too far away from the city and seems to be isolated, need to hire a cab or rent a car just to get something to eat. Absolutely nothing around the resort. The food in the restaurant is not the best I would rate it 2/5. Tried few of their Pizza and pasta, was not happy. Not all of their staff are welcoming. Some of them give very vague answers whenever you ask them for help. Not appreciated at all.