Sol Katmandu Park & Resort

Melanie Mel

I went there as a family of four, and the kids loved it! We liked it, and it is all inclusive. There are quite a few restaurants nearby, a beach, and two pools. The room that we stayed in was big enough, but not a whole lot of room to spare. Plenty of stuff to do, including swimming, a waterpark, chill, snack, soft play and much more. I loved the design of the hotel as well. It was all very good. Thanks to the team at Sol Katmandu as your help was excellent

millie Taylor-smith

Lovely Hotel, Disappointing End to Our Holiday The hotel was lovely and clean, and having access to Sol Katmandu Park was fantastic. It’s a brilliant hotel for children, with plenty to keep them entertained. Unfortunately, our final day was a real letdown. Despite having paid for our final day, we were refused access to the hotel buffet restaurant and left with cold, unappetising food outside, with flies constantly landing on it. This was unpleasant and completely unacceptable when all we wanted was a decent meal before travelling home. People wearing Sol Katmandu Park day-pass bands were inside eating at the hotel buffet, despite these bands not entitling them to access the hotel restaurant. On top of this, there were people inside with no wristbands at all and others wearing wristbands from completely different hotels, while we were denied access as paying guests. This felt incredibly unfair. We were also never informed at check-in that we would lose access to the restaurant after checkout. It’s such a shame that this spoiled the end of an otherwise lovely holiday. The hotel was clean and fantastic for families, with great facilities, but the restaurant arrangements were unacceptable. Management needs to address this and ensure only guests entitled to use the buffet can access it. Paying guests should not be turned away and left with cold food outside while others eat inside.

Elvis

Fantastic Hotel – Especially for Families with Autistic Children ❤️ We had a wonderful 7-day stay and I wanted to share our experience, especially for parents travelling with autistic children. We arrived at 11am and were told our room would be ready at 3pm. We explained that our 7-year-old autistic daughter can find waiting and changes in routine difficult. The receptionist (Helena) was incredibly understanding, took our number and called us at 11:45am to let us know our room was ready. This meant so much to us! 🥰 The hotel is in a great location, within walking distance of the beach, shops and supermarkets. The food was amazing, although the restaurant could be quite busy and noisy, which was overwhelming for our daughter. We explained the situation to reception, and they were extremely supportive and allowed us to take food and drinks back to our room. This helped us massively and made mealtimes much easier and less stressful. Our room was cleaned every day, and overall we had a fantastic experience. A huge thank you to all the staff for their kindness, understanding and support towards our daughter. For parents of autistic children, having staff who listen and are willing to accommodate your child’s needs can make such a difference. We truly appreciated everything the staff did for us and would happily stay here again. ❤️

Terry Hughes

Do not recommend. Great staff, but severe room issues. The general staff, entertainment team, and reception were hard-working and brilliant during our stay. However, our holiday was completely ruined by severe room sanitary and pest issues in room 703. My family broke out in painful, itchy bites from day one. We had to change mattresses and eventually switch rooms entirely, which caused massive distress for our autistic son who does not handle sudden changes well. Management (Pedro) and the Melia group provided zero customer service once we got home. We faced a stressful dispute regarding property damage to our clothes and suitcases. We would never return here, even for free. If you stay here and face issues, demand a firm resolution on-site before checking out, and definitely look to use a payment method that has consumer protection which is a lesson learnt for us.

Rhea Kay

- Food.. I know that when you opt for all inclusive you are taking a chance and shouldn’t expect anything of a high standard, but we found the food to be awful. The dining room smelt of stagnant water on more than 2 occasions and my two middle kids left with food poisoning. The snack bar food is OK, and the best of a bad bunch. - Cleanliness.. Although the cleaners attended the 2 rooms daily, all that was done were the beds were remade after already being made by myself. Bin emptied every other day, but no brushing/ mopping of the floor took place at all. Towels that clearly had been used and bedding that kids had got a couple of dirty marks on were not changed or replaced until I got fed up and left them in a pile in the middle of the room making it impossible to ignore. -Attractions.. This is more of a heads up than a complaint as I probably should have double checked this myself before booking, however to find out on arrival that the attractions close early evening was a disappointment. They were the main reason we opted for this hotel as I thought it would be perfect to keep the kids entertained after dinner. We hardly used any of them as it was far too hot in the day to expect the kids to stay fully clothed to access them, they just wanted to swim. This should definitely be made more apparent on advertising holiday websites as I can imagine many other families have been surprised by this. -Staff… the bar staff working in the evening were an absolute pleasure and by far the best thing about this hotel, however we found security and reception staff to be very unfriendly and came across as inconvenienced when we asked for directions/ taxis etc. - Kids Entertainment… the hour of children’s entertainment was the only positive I have on this hotel. Every night was different, very interactive and it was lovely to see how inclusive they were to all children, including those with additional needs. I wish I had read some more honest reviews before paying £6000 for a week that can’t be described as anything other than disappointing.