Tonga Tower Design Hotel & Suites

Khanh Vu Huu

We visited this hotel for the second year in a row with our family, and once again it confirmed that we will definitely come back again in the future. This is the best hotel in Mallorca. Everything was perfect again. The rooms were cleaned thoroughly, the food was excellent and we really appreciated the different cuisines offered every day. The hotel staff were kind and welcoming, especially Evgenii who always manages to make everyone smile and creates a friendly atmosphere. The only downside this time was the dirty plates at the pool bar, some of them still had food leftovers on them. We understand that the hotel can get very busy and under pressure, but this is something that should receive a little more attention. And the barmans could be a little friendlier. Overall, we had another amazing stay and already looking forward to returning again.

Johnboy88

Advertised as a 4* plus but it is more like a 3* plus. Reason I say this is due to the quality of the hotel the restaurant and some of the staff and service. I am giving a honest review not to put the place down or to call it something that it isn’t but just to give a idea what to expect for £1500 paid by myself. Rooms are nice but lack the finish of quality, broken/cracked shower trays, broken /cracked wall tiles from poor workmanship, blocked sink and when reported nothing was done so I unblocked it myself, TV in room does not work again when reported nothing done to solve it, money stolen from the room, can’t point fingers but it was there when I left the room amnd it wasn’t when I got back after the cleaners where in. Granted it was 5/10 euro in change left on the bedside table but taking anything that doesn’t belong to you is stealing. The restaurant itself is nice but is far to small for the volume of people passing through it at one time. On a few occasions I had to keep doing multiple laps of the restaurant to try get a seat and notice there was other couples and families doing the same. I asked the restaurant manager who was called Tony if he could open a area which was cornered off as there were not enough seating and his reply was a straight stearn NO! As I tried to explain to him that there are multiple people doing laps of the restaurant Tony cut me off with another straight stearn LOOK! Well this did not go down well with me as I did point out how rude he was towards me and as the manager he could of at least offered a solution or helped with finding a table rather than just been rude. As soon as I pointed this out Tony then wanted to do that but from that point I was to angry to give him my time. I asked for his name he became more stearn and snapped at me with his name and said and I quote “ I am the boss of the restaurant so I don’t care” at this point I was seeing red and told him that I don’t care if he is a boss and let him know how rude he is and again I quote his reply of “ this is how I always am “ so my reply was good for you Tony but you have a attitude problem and it does not bode well in this line of work. I then did another few laps of the restaurant to find a seat. The fresh food is good but when it comes to the meat and cooked food it lacks quality and is very repetitive. The meats are very poor quality (fatty and rubbery) pizza, spaghetti bolognaise, pork, chicken, fish are a staple every day. It’s like a cattle market you can’t move as there are that many people in a confined space. By day 4/5 of my 10 night stay I actually ate out due to the poor quality of the food and service from the restaurant. Main pool area is good but again becomes very busy and over run. The kids pool is very small tennis court size and lacks suitability for the amount of children and adults, the round pool again lacks size to the volume of people. 10 people in the pool and its full. The next pool with water jets I would say 6/8 people and its full. The pool side snack bar is actually better than the restaurant at dinner time which makes no sense. You can only order 2 drinks at a time at the bar so if you are a family get ready to do multiple trips to get a round of drinks for the family. Entertainment I would give a 6 out of 10 I don’t expect Taylor swift or the Beatles, some were good and some are no good. But again they were polite and respectful and did their job I guess. Not all staff are rude the majority are polite helpful and greet you with a smile and are willing to help. The surrounding area of the hotel is great, the night life and shops are a 5min walk and you get that holiday hustle and bustle feeling. Things are fairly priced too. In my opinion because that’s what it is, I wouldn’t come again as I don’t find it been £1500 worth of holiday.

Rachael Eaton

We have just got back from our trip to Tonga Towers and I had to write a review. It was lovely, the apartment suite we had for our family of 4 was perfect. We had a kitchenette, a compartmentalised bedroom so we could shut out the kids (!) and double access to the bathroom so they didn't wake us up when using it in the night. I know people moan about the lifts but they really weren't as bad as made out to be. The glass sided one is the only one that reaches the Sky Bar on the 15th floor though, so be prepared to wait for that one if you aren't able to make the last flight of stairs. The staff were a mix of friendly and downright obnoxious. One person stood out and that was Evgeni. He was an absolute treasure to deal with, he was so good with our kids, helping them with an issue they had in the arcade and even gave us some beach umbrellas to use which we gave back at the end of the holiday for someone else to benefit from. He is a wonderful person and an asset to Tonga. The pool area was great, although the kids did wish there was a slide or something similar. The sunbeds were plentiful but if you wanted one in the shade you had to be there at 8am. The beds on the top pool were great but get very hot. The snack bar was brilliant, and the food in general was really nice. I'm dropping a star as there was no bar after midnight and they essentially turn the lights off at 12 on the dot even if you have a drink in hand. I know that sounds like a drink problem but when you dont get back from dinner in the town til 11.30 and fancy a nightcap it's not ideal! Distance to the town is 10 minutes walk. Alcudia is approx 17EUR away by taxi. Can't comment on the kids club as we didn't use it. The staff were non existent during the day and made no effort to get people involved. The evening entertainment was downright dreadful but we didn't book for that reason so we weren't too fussed.

Majid Kazemikhaledi

We had a very pleasant stay at this hotel and overall we were very satisfied. The restaurant was truly outstanding. Every evening there were fresh and varied dishes, and the quality of food remained excellent throughout the day. The variety and freshness of the meals really exceeded our expectations. The reception staff were extremely friendly, helpful, and professional, always ready to assist with a positive attitude. The rooms were spacious, very clean, and well-maintained. In general, the entire hotel was clean and well-organized. The staff across all departments were consistently kind and welcoming. However, there were two points that could be improved. Although we chose this hotel as a family-friendly hotel, there were no children’s programs during the Easter holiday period (April/May), which was a bit disappointing. Additionally, the water in the rooftop jacuzzi was colder than expected, which reduced the overall enjoyment of that facility. Despite these minor issues, we had a great experience and would still recommend this

Alireza Asghari

I would like to thank all the hotel staff for their outstanding hospitality and support throughout our stay. Everyone went above and beyond to help us and provide anything we needed. A special thank you to Matias from the night shift, as well as Evogeny and Julia, who kindly helped us arrange a better room and made our stay even more comfortable. I would also like to thank the restaurant staff, who were incredibly kind, friendly, and attentive during our visit. Thank you to this wonderful hotel for providing us with the best vacation experience. We truly enjoyed our stay and will remember it fondly.