Vasia Resort & Spa

Michelle Montesano

We had such a wonderful stay at this hotel and honestly couldn’t have asked for a better experience. ❤️ From the moment we arrived, we felt incredibly welcome. The hotel itself is beautiful, everything is well taken care of, and the entire team works so hard to make sure their guests have a lovely stay. A huge thank you to all of the staff — everyone we met was friendly, helpful and genuinely kind. You can really feel that the people working here care about their guests, and that made our holiday even more special. But we especially want to mention Julian. He truly deserves some extra recognition! 🥰 He was incredibly kind, attentive and welcoming throughout our stay. Always friendly, always ready to help, and he made us feel so comfortable and looked after. It’s people like Julian who turn a good hotel experience into one you actually remember after going home. ❤️

Matty Touray

We are now at the hotel July26. The hotel is really beautiful and renovated. The pools are big, they have a pool for kids with slides. All the other pools have undeep areas as well. We have a family room with a pool. This is fantastic!! Two spacious rooms with big restrooms. The team is super friendly & always helping. We had all inclusive stay. Food is good, fresh& tasty. Specially the A la cart greek restaurant, delicious! The kids club team is great, their location could use an upgrade. This hotel is great to have a super quiet holiday. There is nothing to do outside. If you want activities during the day, music etc, this is not your place. Here is to relax & enjoy the pools. For the beach go to Malia, 10’ drive, beautiful beach and busy.

Alice Crowther

I think this will be a stunning hotel in 3–6 months' time, but I'd be cautious about visiting until the renovations are complete. The staff were the standout of our stay. Everyone was welcoming and helpful, particularly the pool attendant/housekeeping team, who couldn't do enough for guests. The grounds are attractive and well maintained, although it's clear much of the landscaping is newly finished. The gym and tennis court were easy to access, though the court could use some attention. The biggest issue is that the hotel is still very much under renovation, despite being marketed as "newly renovated." Large areas and rooms remain closed, there is constant construction noise, heavy machinery on site, and workers completing rooms opposite ours each morning. While the workers were polite, it was concerning to see some smoking, drinking and using the pool after working in dusty conditions. Guests should be informed at booking that major renovation work is ongoing. The pool areas themselves were clean and well looked after, with helpful staff and new sun loungers added during our stay. There were also several safety concerns. We found numerous nails and screws left on pathways and near the pool, which I picked up myself. The shower area by the main pool has an almost invisible step made from the same tile, causing multiple guests, including myself, to trip. There were also no visible fire extinguishers near our room (1415) until day four, suggesting safety measures were still incomplete. Our room looked beautiful but clearly hadn't been fully tested. Our key cards repeatedly failed before a technician fixed the issue. On our first evening there was no hot water, and the room phone didn't work, making it difficult to report the problem. After a long wait and an unhelpful response from reception, the issue was eventually resolved. Later, the hairdryer stopped working, and we discovered the sink pipes had leaked, soaking our belongings and forcing us to throw some items away. The electrics were also unreliable, with light switches behaving inconsistently and the power randomly cutting out, including overnight, meaning the air conditioning would stop and we'd wake up hot. Breakfast was always fresh and enjoyable, with attentive staff and a clean dining area. Upon booking, the hotel advertised four restaurants, with a small note that availability depended on occupancy. However, when we arrived, only the buffet was open for every meal, which was disappointing. We were told this was due to "low occupancy," but it seemed more likely because half the hotel was closed for renovations. We were later told we could dine at the sister hotel a short drive away, but after the staff's reaction when we asked, it didn't feel like a worthwhile option. Overall, this hotel has huge potential and a fantastic team, but I believe rooms have been opened prematurely and before renovations and safety checks were fully completed. We didn't report every issue during our stay because it became exhausting to spend our limited holiday waiting for maintenance. However, I raised everything at checkout in the hope these issues are resolved for future guests.

Annie Vdelzen

Beautiful hotel and a wonderful stay at Vasia Resort! ❤️ We especially loved the Greek restaurant — we visited twice and enjoyed it so much! 🇬🇷 A big thank you to Esmirand and all the amazing staff for their kindness and great service. We had a fantastic time!

Bhranti Naik

First of all, the staff at the hotel are really helpful and kind. They do a really good job of trying to keep the holiday makers happy. However, as a new hotel with a staggered opening, a lot of the hotel wasn't open when we went, including the restaurants. This in itself wasn't a big problem. The bigger issues was that the electricity kept going and despite asking for help, nothing seemed to happen. This meant that the fan in the room stopped working randomly which resulted in being bitten by mosquitoes a lot. To top it all off, on our last night there we found a cckroach in our room. We didn;t really have the most enjoyable time whilst there.