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4 Star Mexico Holidays
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Winter Sun Destination
4 Star Mexico Holidays
Great Savings
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Winter Sun Destination
4 Star Mexico Holidays
Discover a world of stunning beaches and incredible natural beauty with a 4-star holiday to Mexico. Enjoy colour, culture, relaxation or excitement in this spectacular tropical destination.
4.5
Google reviews (11335)
Holidays To Mexico
Prices from
€1319
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Make the most of paradise during an incredible Mexico holiday in the sublime tropical surroundings of the Allegro Playacar. Here you’ll find the perfect environment for relaxation, with stylish, modern accommodation on offer and a fabulous all...
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4.5
Google reviews (11335)
John Pelnar
Our 3rd visit in 3 years, and would definitely return again. Extremely nice smaller resort. Great costumer service. We enjoy their food more than the larger resorts, it is more tasty/flavorful. After a few days the bartenders know our drink preferences, and are super friendly, as are the entire service staff. Very clean rooms and well kept grounds. Very relaxing. Entertainment staff is extremely friendly and tries to involve daily participation. Good wifi throughout.
Gabriel Ballesteros
Nice resort for a stay with family and friends. Food is quite good, although a wider variety would be much appreciated. The staff is very friendly and always helpful. The beach is quite big, with lots of space for the family, although a little bit more of shade would be great. There’s a kids club well equipped for the little ones, my kid enjoyed it a lot
The entertainment/animation staff were also very friendly and had several activities to keep the guests entertained (bingo, trivia, contests, among others). Annet and Angel were great at this area!
Daphne Broadhurst, Infusion Excellence Consulting
Loved our stay. Great clean beach with lots of beach chairs. Good food. Friendly attentive service, particularly from server Reyna, who was so sweet and enthusiastic and even practised to remember our 6 Canadian names. Safe walking distance to Playa del Carmen. Planning to come back next year as our stay was so splendid.
Paulina Galindo (paujas)
The Good: Exceptional Staff
The staff at Hotel Allegro truly made our stay memorable. From check-in to departure, every team member we encountered was incredibly friendly, warm, and genuinely hospitable. Their attentiveness and positive attitude stood out, and it’s clear the hotel invests in creating a welcoming culture. This was by far the highlight of our experience.
The Disappointing: Service Animal Policy
Unfortunately, we encountered a significant issue with the hotel’s service animal policy. Despite having a legitimate service animal and the property having adequate space to accommodate dogs, the hotel refused entry. This was not only disappointing but also deeply distressing for our family. Hotels should be aware of and compliant with service animal regulations, and this experience fell well short of expectations.
The Concerning: Food Quality & Health
While the food was acceptable in taste, we had serious concerns about quality and variety. Five members of my family experienced food poisoning during the first few days of our stay, which significantly impacted our vacation. Additionally, the menu was heavily dominated by fried and high-fat options with limited healthy alternatives. For guests with dietary preferences or restrictions, this could be challenging.
Overall Verdict: The wonderful staff couldn’t fully compensate for the service animal refusal and food safety issues we experienced. While I appreciate the hospitality and friendliness of the team, the other concerns—particularly the health-related issues; make it difficult to recommend this property without reservation.
I hope management addresses these areas for future guests.
Hunor Barabás
Checkin took waaay too long for a 30 people group, 40 minutes. Getting into the room took 1,5 hour because the door was not working. No other room given to solve the problem quickly. Eventually security needed to repair the door. It's not a pleasant way to start your stay. You need a lot of patience and you better speak some Spanish. Otherwise it is a nice place..
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4.3
Google reviews (10227)
Holidays To Mexico
Prices from
€1319
Based on 7 Nights, All Inclusive, Including Flight & Hotel
If divine days sipping cocktails on a palm-fringed beach is what you’re seeking in a tropical holiday, look no further than the Occidental Costa Cancun. Looking out over immaculate white sands and the shimmering waters of the Caribbean Sea, the...
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4.3
Google reviews (10227)
Damian Pinto Niño
Overall, it's a good hotel. Its most notable features are its location, close to the airport and the port to Isla Mujeres. Another highlight is the staff; everyone provides excellent service, from the receptionists and waiters to the recreation staff, the bartenders, and the housekeeping. The buffet food is varied and tasty, especially on special evenings. The gym is well-equipped with machines and has ample space. On the downside, some areas show their age, and the worst part was the cleanliness of the bathroom in our room (see pictures). It was quite unpleasant to be in a bathroom that demonstrated such poor hygiene.
Josie Jones
Had a blast with all of the staff here! Daniel and Jazmin entertained their hearts out! Natalia and Sandra always smiling while taking care of everyone at the beach. Alex and Enrique are the best bartenders a gal could ask for, thank you gentlemen! And then lastly, Alfredo went above and beyond with his kind hearted gestures in the restaurant. He’s a true gentleman and I thank him dearly and I will miss him
Melissa McNamee
Like other reviews the check in process is terrible you will be waiting a good hour to check in. Thank goodness we weren’t there in the height of summer as if it was any warmer it wouldn’t be comfortable as there was no air conditioning. They could definitely do with investing in better check in technology as everything is paper based and very laborious.
Room is spacious. It is a little dated but has everything you need. Extremely comfortable large bed. Safe, ironing board and hairdryer (ours was broken but I didn’t mind my hair would dry in the sun).
The first few days the staff were absolutely terrible. ESPECIALLY the staff at the help desk. The ones booking the dinners and organising the day trips. Do NOT book trips through them. Use Viator and other companies prior to your stay. They were rude, obnoxious and just awful. I cannot stress this enough - AWFUL!
However the special staff that made our trip so much better and the reason for any stars at all were Vanilay and Serigio in the Mexican restaurant. And also Jhoan. Thank you for making our trip 🙏
I think the beach is a great size. The pool is also so lovely and incredibly clean. They were sorting the filters every morning!
The food was fine. We stayed for 5 nights and honestly we were getting tired of the food by the end of the trip (buffet). We ate in the Mexican restaurant and Italian. As a European who has been to Italy many times, I wouldn’t recommend. I think they could definitely do better and don’t do Italian food any justice.
Other hotels are nearer fun areas. This hotel doesn’t have much around it. There is more to do further east of the hotel zone.
At the end of the day you get what you pay for. I would have given 4 stars in total if the staff mentioned weren’t so rude. The staff at the help desk and some of the servers would be the reason I recommended finding somewhere else to stay.
Denis Varvariuc
This is our second time here. My family and I saw many improvements in service, cleanliness, and variety of food. The food was delicious everywhere. Our favorite was the buffet. I asked the staff to arrange a little surprise for my wife and daughter for their birthdays, and they exceeded my expectations. Special thanks to "Captain Mario," Alfredo, Luis, and others. We were very happy there and felt their warm Mexican welcome every morning! We arrived at 8:30 AM and were supposed to check in at 4 PM. The staff was very nice to us, letting us check in pretty much right away. I kindly asked them to provide at least one room on the first floor for my mother, who has a walking disability, and they managed to find both rooms for us. There was no extra charge for early check-in or room choice. Highly appreciated. Everything deserves 5 stars. The only thing I didn't like was that the beach is rather small, but I didn't see how they could improve it; the location allowed them only so much, but we still liked it. The jet ski rental guys were fixing their rigs almost every day, causing a smell of gas and exhaust.
Felicity Hess
Absolutely loved having a family vacation at this resort! Staff was incredible. Our waiters, Alfredo Gil and Alberto Delfin, were particularly exceptional to accommodating our needs. The ladies instructing morning stretch class on the beach were also wonderful. Thoroughly enjoyed the nightly live music at the piano in the lobby.
A few things to know before hand:
•The resort offers high chairs at the restaurants for babies as well as cribs to use during your stay *if they are available*
•Reservations are required for dinner at the restaurants (buffet requires no reservations)
•There are several activities throughout the day
•There are nightly shows starting around 9pm that can be quite loud if you are an early to bed person
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4.4
Google reviews (7208)
Holidays To Mexico
Prices from
€1330
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Sitting in a sublime location where lush tropical rainforest meets soft white sand and crystal clear waters, the Hotel Allegro Cozumel is a magical choice for an exotic escape in Mexico. Nestled beside the stunning Playa San Francisco Beach, on the...
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4.4
Google reviews (7208)
Camille Bare
We stayed with the premium package. The poolside service at the premium pool was not great this year compared to 4 years ago when Henri waited on us. We were only waited on poolside a couple times, until we left the premium pool and went to the main pool with the swim up bar and went were waited on consistently by a nice lady named Dana.
The food on the resort is very mid, nothing spectacular. Having a buffet is nice, the food at the flat top in the back of the buffet is very good. We had the Italian restaurant experience and it was only okay. If you want great Mexican food, go across the street to iguanas. Amazing service, very good tacos, quesadillas, fajitas, etc.
We celebrated a birthday here this week and Arbey went above and beyond to make it a special night for our birthday girl and even went and bought a cake with his own time and money. We remember Arbey from our first time here, and he is such a bright person and friendly face. We can’t wait to see him again. He is also a very great entertainer and has amazing energy.
The over all stay is amazing. The beach is beautiful. The rooms are clean and neat and every employee I encountered is friendly and happy.
Carly Walks
We just returned from an amazing week at this beautiful resort. We met so many wonderful people, but the staff truly stood out. Arbey and the rest of the events team, including JD, Diego, and Mili, were exceptional. Arbey went above and beyond, making our vacation feel truly special and memorable. The events team kept us engaged and entertained by the pool and beach, ensuring each day was a blast. The resort was the perfect size, never feeling crowded. The food was delicious, and we always found something tasty to enjoy. The oriental hibachi restaurant was our favourite à la cart dinner option, which was very entertaining and delicious.
Jade Moore
We came down to stay at Allegro Resort for the first time, with our kids and our parents. We've been here for 9 days so far and wow - we LOVE IT!! We were nervous after booking our trip because since booking have seen lots of negative reviews - which is why I am sharing this now.
Let's start with the food. This is honestly the BEST food we've had at any all inclusive we've been at before. Our kids are 7 and 8, and they were very happy with the food, and us adults were pleased as well. We went to the Oriental a-la-carte twice, and it was incredible as well! I'm not sure why people are so negative about the food here - I'm assuming they're mostly extremely picky eaters or unhappy with most dining experiences in general. Don't listen to the bad reviews when it comes to the food.
The beach - WOW!!!!!! It feels like paradise. Every time I enter the water I feel extreme gratefulness and I'm in awe of how clear the water is. The sand is beautiful, and the ocean floor when entering the water is sandy - we never had to use our water shoes. You could see so clearly - you never had to worry about stepping on anything dangerous etc. Usually when we go to a resort we only spend a day or two at the beach - but this trip we find ourselves at the beach every single day. The beach was awesome for snorkelling as well. My kids never got bored there. Itzel was the server who walked the beach everyday that we were here and she is the best!! She made sure everyone had a drink at all times!
Speaking of the Staff - everyone has been incredible. Very kind, personable, and some even remembered our names! From the bartenders to the servers, groundsmen, housekeepers, cooks, entertainers, you name it - all of the staff here are 10/10.
The only negative I'd say about the resort is that the rooms are quite small, and there is a lack of dressers / shelves to unpack and keep things organized. However, it did not ruin our vacation at all. We did not upgrade our room at all - I am not sure if the upgraded rooms have dressers etc to rectify that minor problem.
We would absolutely stay here again. What a perfect trip we've had. ALSO special mention - Go to Alberto's (3 min away) for the best night ever!! 🤣🤣 Bring your Advil and water bottle for the following day lol.
Tarin Hartman
Location is perfect! About 30 min via taxi from the airport port.
Very family friendly atmosphere with activities for all ages.
Rooms are clean, air conditioned + a ceiling fan with nice closet space, and balcony with a hammock. The grounds are well maintained and very pretty.
Three restaurants to choose from for dinner reservations as well as buffets with a variety of food options.
With a large family, we continue to come back (4 years now) because we love the smaller resort, the staff is amazing, the beach is perfect and you can’t beat the pricing!
breanna gaetz
This is a really nice resort. I haven't stayed at too many myself but for the ones I have this has been the best! The grounds are beautiful and easy to navigate. The staff are amazing! Especially these few...activities staff Diago and Arby are a must to talk to and get to know. Mara is in the spa and does a fantastic job! Itzel takes care of you by the ppol and she is so nice and never forgets a drink, and for waiters you have to meet Henri! He makes the best banans foster and coffee flambe I have ever had. The food was great, the shows were amazing and they have a disco for night dancing and drinking thats open until 1:30. I will say you can hear the disco from most rooms so that can be a problem if youre a light sleeper bit everything has been fantastic here for me and my family's stay.
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4.4
Google reviews (6157)
Holidays To Mexico
Prices from
€1469
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Experience the perfect combination of tropical relaxation and exotic adventure at the spectacular Wyndham Alltra Playa del Carmen, Adults Only All-Inclusive resort. Sitting in a beautiful beachfront location, overlooking the azure waters of the...
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4.4
Google reviews (6157)
Emily Giesbrecht
Beautiful location, very close to shopping, restaurants, ferries, and right across the street from a beautiful beach. The resort itself isn’t on the best beach for swimming, but the pool is big and the beach is less than a 5 minute walk.
The food at the resort is incredible. Everything we ate at the buffet was delicious, the cafe and the restaurants were also wonderful and included in the price of the all inclusive.
Staff were very friendly and helpful. We traveled from Canada and we did find that the front desk was a bit difficult to reach by phone before we arrived, but it was doable through the Wyndham main number.
The resort was always very clean and well maintained. Our room was spotless when we arrived.
Overall a very good experience, would highly recommend!!!
Jeen Alexandre (Seenca)
⭐⭐⭐⭐
I recently stayed at this resort for 5 days, and overall it was a very enjoyable experience. The property is beautiful, well-maintained, and offers a relaxing atmosphere — perfect for a short getaway.
My room was comfortable and clean, with good amenities. Housekeeping did a great job throughout my stay, and the resort staff were friendly and welcoming. The environment felt peaceful and safe, which made the trip even better.The food was generally good, especially breakfast, which had plenty of options. The pool and beach areas were lovely, and there were enough activities to keep things interesting without feeling overwhelming. I appreciated that everything was easy to access and organized. Despite the small setbacks, the overall vibe, cleanliness, and scenery made this trip memorable. It’s a great option for anyone looking for comfort, relaxation, and quality time away.
Emily Salomon
I really enjoyed this resort! We stayed in the junior suite and it was a massive room! The service was the best I’ve experienced in awhile. Between the girls working the coffee shop, all the bartenders, housekeeping, the front desk, everyone made our stay amazing! We came for my birthday and they even left a mini cake in my room!! Our favorite were the servers at the restaurants! They made us laugh every night. ALSO, the food was amazing!!!!! Anywhere you go, it’s good food (and that’s coming from a picky American who eats Chicago/midwest food) but the Italian restaurant has AMAZING pasta! The bartenders were all so sweet and work like crazy!!! Each night they have entertainment which I personally thought was fun! We did karaoke, had a rock band show, did a silent party (which was actually fun). I had such an amazing time, always felt safe, and the hotel was extremely clean which was a huge perk for my ocd. Another perk was its right along 5th Ave which was so nice for us wanting to go explore!
K Baker
Stayed for 10 nights start of Feb,
Positives:
- Service amazing from bar staff and waiters, as soon as it hit 11am, the servers were off offering everyone drinks by the pool, and by no means expected any tips.
- Housekeeping attended every day without fail, including topping up of the mini bar.
- Really good location, right on the main strip of lots of bars and shops.
- Restaurants really nice, other than that I found the menu for the mexican very limited. But otherwise, buffet has lots of variety, even at breakfast, grill restaurant has a great menu and food, and our favourite being the italian. Also loved the quick delights and coffee shop available.
Negatives:
- Guests constantly hogging loungers with their towels first thing in the morning even though they woun't be seen for hours. There is a sign stating not to reserve loungers with towels or belongings unless in use, but sadly this is not enforced by the hotel at all. If you are not one to get up early, you absolutely will not get a lounger for the day, they were usually all gone by 09:00-10:00am. Really wished the hotel would enforce this one, as we were always up early (like 8am) and even then there were few left but no guests outside.
- If you are looking for a beach resort, I would not reccomend this hotel. For me it was not a problem as I saw from the reviews and usually spend more time at the pool. But there is no beach other than a tiny strip which is covered in rocks, making it completely inaccessable, and this area is also at the other end of the hotel, so no access to the pizza and entertainment whilst you lounge.
- Reception not very helpful or polite (unlike the the rest of the team) .. they advised there is no laundry service, even though advised online there is - meaning I had nothing warm to wear back to the UK (being 0 degrees) other than some small skirts and dresses. Also when our transport did not arrive they just handed me the phone, felt like they could've helped a bit more considering they speak spanish/ have numbers etc.
All in all, we had a lovely stay and that really was due to the amazing staff and lovely food. Would definitely stay again but I do feel there are improvements to be made.
Lauren Northington
Absolutely loved this place! Great location, so you can check out Playa del Carmen easily. The staff is top notch, Jannika is the star of the hotel, we loved her so much! Sebastian at the bar was our favorite bartender. The sushi place was great, so was the steak house, but the Mexican restaurant in the hotel was the best. Housekeeping was outstanding, our room was spotless every day. I can’t say enough good things about this place. To say again, the staff really made this stay special!!
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4.7
Google reviews (27269)
Holidays To Mexico
Prices from
€1504
Based on 7 Nights, All Inclusive, Including Flight & Hotel
The ultimate tropical escape is waiting to be experienced at the phenomenal, 5-star Barcelo Maya Beach on Mexico’s stunning Riviera Maya coastline. Located in the Barcelo Maya Grand Resort complex, you can stay at this fabulous hotel and enjoy the...
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4.7
Google reviews (27269)
Martin Tolentino
Wow! What a phenomenal resort. On top of the amazing premium room and beautiful well kept resort the service in the buffet is wonderful. Fidelio and Selene are incredible. Selene is always on top of her game and offers amazing service. She knew all of my families names and her and Fidelio would always greet us with a smile. Before I would even sit down my latte and juice would be waiting for me. I would never have to ask for a second one because Selene could read my
mind. Fabulous 5 star service. We will definitely be back.
Geoff Freeman
We have been here many times since it first opened. Terrific staff, awesome restaurants, fantastic beach and pools. Here are the things I don't like. Some of the rooms in the original buildings are starting to show their age. We did find that many of the self-serve items at the buffet could be hotter and there are no spoons with the cereal or soup bowls You need to get a waiter to bring one. The dress code for a la carte restaurants is not consistent across all venues. Overall excellent vacation.
Linda Chisholm
Recently returned from a 7 day stay at the resort. The entire resort is well maintained and very clean. Staff is friendly but few understand the English language. Used my google translator. Once the resort is figured out , it is very easy to move about. There are many maps of the whole resort around but because it is so large, the map is difficult to read. People with walk Issues may encounter difficulties getting around. The bus going throughout is a lifesaver but still lots of walking.
I would not rate this resort as a 5 Star for a number of reasons. The beach is the worst I’ve ever encountered. The water was beautiful but the ocean floor is uneven and extremely difficult to get in and out. Pools were beautiful.
The buffet food was okay for a day or 2 but the same food each day. They use so much pasta in different forms and I was disappointed to see the pizza crust came from a bag. Eating gluten free was extremely hard.
The Bandit buffet is better than the larger buffet but not open in the evening. Stokers lounge offers a small menu and we found chicken wings here.
Andrea Strike
Amazing resort!! Selene and Fidelio in the buffet are fantastic. They are always one step ahead. They knew our names and everything we enjoyed. Before I would even sit down my latte was waiting for me. We would definitely come back! 5 star service
John Pelnar
Awesome experience!
Our 3rd visit in 3 years and would definitely return again.
The rooms were VERY nice, big and clean, with keys built into your wristband. The room fridge was stocked every day with beer, soda and water. It also had a coffee maker. We got chocolate treats a few times at bed time, a nice touch!
The restaurant reservation system was very quick and easy. The a la carte restaurants were great! Super service, excellent food and really nice bars outside each one for a pre-dinner drink. We really liked the Italian and Steakhouse meals, and the Japanese had a fun show/meal experience. The buffets were also pretty good with tons of choices, we never got bored of the food. The breakfast buffets were good, but it was the only time I thought the service was hit-or-miss (not always great).
The pool and beach areas are HUGE, well maintained/cleaned, and tons of chairs. If you want to get away and relax, there is an adults-only quiet pool. It has a bar and bathrooms, and additionally you can rent a covered daybed, if desired. Good wifi throughout.
There are lots of pool bars for adults. For the kids there are several huge pools specifically for them with slides and play areas, they looked like perfect fun. The bars all readily handed out big plastic water bottles, handy to maintain hydration.
There are a ton of things to do, as this property is quite large. At the Mall there is a sports bar with a large screen theater for watching big events (we saw a playoff game). The food there is quite good also. There is also bowling (fee) and a free putt-putt course. Beach volleyball everyday was good (a court at each resort). There is a HUGE gym with nice equipment. The Entertainment staff does a good job providing some fun/entertaining games.
Snorkeling/swimming with the sea turtles (and fish) is super cool. They are found at the Palace resort straight out from the volleyball area. The turtles are there every day, this is my wife's favorite experience every time we go here. There is also a pier near the dolphin area that has schools of fish all around the end. Of coarse there are lots of additional wildlife like iguanas and birds, but we saw spider monkeys several times around the buffet building at the Beach Resort ... that was pretty neat.
As stated before, the complex is super huge so be prepared to walk a bit if you want to explore/experience the whole thing. However they do have buses that continuously travel between all the resort areas, and they are double-decker so it can be a fun way to look around.
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3.9
Google reviews (1766)
Holidays To Mexico
Prices from
€1550
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Drift away on the pristine shores of Mexico’s breathtaking Riviera Maya with a magical all-inclusive holiday at the Grand Oasis Tulum Riviera. This phenomenal resort aims to please the whole family with its impressive collection of swimming pools,...
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3.9
Google reviews (1766)
Jacob Pez
This resort was fun to be at, staff were friendly and helpful. The location on the peach and the various pools were great to swim in. Food was quick and always good. Never a complaint from our group of 6 about the food/drink service at the resort.
The main downside was the maintenance required for the resort and the rooms did not seem top notch. Some older rooms had AC issues, plumbing was less than ideal but always seems to work even at low water pressure.
The cleaning staff always changed the AC temperature, seemed to leave the sliding balcony door unlocked after we locked it, and sometimes did not replace towels or pillows during the cleaning. We had to ask for our pillows to be replaced at 10pm and our travel partners had to request towels, water, and minor maintenance.
The staff was always positive and wanted to provide a good experience, despite knowing that the building quality was not top notch.
Alina Adeyemi
I loved everything in my vacation. Room was very clean, I had everything I need and even more, great view from balcony.
All the stuff was very friendly and helpful, really, every single person! Everyone was doing great on their level. For this I would put an extra star)
Nature is beautiful, beach is great and everything on territory was extra clean. Food could be a bit better, sometimes was too salty or tasteless, but in general was very good quality of products and lots of choices.
Was not so happy with my manicure but problem was fixed and I was satisfied with the solution.
Would definitely recommend this hotel and will be happy to come back)
Thank you everyone who is working hard everyday to keep us happy during our stay!
Debbi Kaul
We cannot convey in words our total disappointment…we planned this family vacation for years. We had 5 family milestones we were celebrating:
1. 25 years of marriage
2. A Retirement
3. A College Master’s completion
4. 2 college graduations
We do have some treasured memories that occurred; we made the best out of a bad situation but NONE of our stay met our expectations. We will not be staying at a Hyatt anywhere anytime soon.
1. Upon arriving at the resort, we were overcome by the smell of raw sewage near the front entrance & while entering/exiting our room on a daily basis.
3. Check in, at 12:30 am due to late airline flights, customs & waiting for taxi, we were only provided with 2 of our 3 rooms as 2 of our party were delayed with canceled flights & their names were on the room. We prepaid for 3 rooms for 6 nights but only got 5. We were shorted $3000!!!! with no apologies!!
4. Although we checked in with 3 & 4 people respectively for the 2 rooms, there was only 1 towel in each room! No washcloths, no hand towels, no bath mat. We received towels after calling housekeeping that were seriously frayed, thin & worn. We had to ask for towels every day of our stay.
5. Our room was freezing! 60 degrees! We had to sleep in our clothes because the AC was faulty.
6. There were so many other things wrong, we've filed a complaint. This space doesn't allow all of it. I do have pictures but I'm not going to put them on here.
BUYER BEWARE!!!
Grace Johnson
The resort was older but they were always maintaining the grounds. The rooms were very loud and you could here every noise especially when they were fixing the grounds at 7am. The beach was very clean and always beautiful with free paddle boards and small boats. They even had sting ray that would swim up that they fed. The pool and bars looked nice but the service unfortunately lacked very often. Food has no variety but a edible and they did provide one beach dinner with entertainers that was nice. There were a few servers who really tried hard and went above and beyond but the majority were just really tired, seemed bored, and were waiting to go home. You didn't feel the enjoyed having you there most times. I think if they stepped up the service the resort would be so much more welcoming and a better overall time. Not really premium liquor even when upgrading to club room. Initial room was awful upgraded room was nicer. Room service was OK not always on time. Great views though and if you just enjoy the people you with you'll have a great time.
Hilda Cortes
Pros
Friendly and professional staff.
Prices are good.
The spa service was good.
Room was nice and clean, daily service.
Food is delicious. There are several options. Buffet style and sit down service.
Cons
The beach has way too much algae on the shore of the beach.
There are signs of damage everywhere.
When it rains there are drips inside the halls.
There are some vents that look like they need replacement. One in the spa area.
Some walls are cracked.
Wish they described it as family centered.
I don't like daily centered resorts.
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Escape to the radiant shores of Cancún and immerse yourself in a luxury garden‑to‑sea destination at Meliá Casa Maya, where every corner pulses with tropical splendour. Stretched across one of the most beautiful beaches in the Hotel Zone, this all...
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Up to $150 USD Resort Credit*
Up to $150 USD Resort Credit*
*Enjoy up to $150 USD Resort Credit to spend at the hotel when travelling between 01/01/2026 - 04/01/2027
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 3 nights apply. **Blackout Dates Apply
*Enjoy up to $150 USD Resort Credit to spend at the hotel when travelling between 01/01/2026 - 04/01/2027
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 3 nights apply. **Blackout Dates Apply
Holidays To Mexico
Prices from
€1851
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to the sun-drenched shores of Cancun for an exhilarating all-inclusive Mexico holiday at the Secrets Mirabel Cancun Resort & Spa. This luxurious beachfront retreat is an ideal choice for family-fun or romance, with the stunning backdrop of the...
4.5
Google reviews (7745)
Holidays To Mexico
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€1956
Based on 7 Nights, All Inclusive, Including Flight & Hotel
This chic resort on Cancun’s sparkling seafront, offers a unique concept that allows guests to fully relax and let their passions run wild. The vibrant accommodation is designed to create a sensual environment for couples looking to spend quality time...
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4.5
Google reviews (7745)
Whitnee Davis
Experience was great all around. All you need is 3 days here. It gets a bit repetitive with the activities. The bell men were funny and gave great service. I highly recommend Luis and Hebert. They were the kindest human beings. Overall, my husband and I had a great time.
James Seger
So we have a premier contract with this hotel with a lot of benefits. Over the recent months they have began to strip things from our contract that we are “legally” obligated to have. Obviously we are dealing with a foreign country contract so a little more difficult to pursue enforcement. So I think to warn others to stay away from buying in as it is at their convenience not yours.
One of our dining experiences this time at Sutra (private room) was the worst experience ever. Everyone’s food came out overcooked or undercooked and had to be returned. The waiter Santos had an attitude the entire time and never offered to get us a drink. We even had to refill our own water. Furthermore, one guests food didn’t even come out until after everyone was done eating and it was a lobster and overcooked.
On a good note- Ivan and Shadia our butlers were amazing. The premier bar staff, Gerry, tono, Matias, Adan and manolo were amazing as always. Bell boys Carlos and Alfredo were great as well. Gloria the butler boss is always on her game and amazing.
Decent place to go but stays away from buying in- they will promise you the world but deliver nothing after you do.
Abraham Ortiz
Good time. Pool bartender Francisco “Pachito” is the man! Bellboy Angel & Jesus took very good care of us. All the waiters provided great service. Most of all, the massage therapists , Anna & especially Daniela were the most amazing therapist, provided diamond level quality experience. The entire spa staff & services are great in general.
Jack Lopez
The resort was very clean and fun. The staff very attentive to guest. The atmosphere very chill but also a party atmosphere. I was told the resort caters to Hispanic community in the months of June, July and September. Definitely will be coming back during one of those months.
Robin DuPont
Such a fun experience. First time we have been and it was an experience like no other! We enjoyed it very much. Jesus and Carlos and Bianca were
Especially amazing! We got locked out of our personal safe by accident (🙄) anyways we needed help because my passport was in there and we were about to catch a train and Jesus and
Carlos literally saved the day for us and we still made our train on time. Bianca was always asking if we were ok and if we needed anything and immediately took care of anything at all we needed. Love them all! Highly recommend!
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The dazzling tropical delights of Mexico’s Riviera Maya are waiting to be experienced during a stay in the chic surrounds of The Reef 28. Located in the heart of Playa del Carmen, this luxury all-inclusive resort is just steps away from a beautiful...
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Take the plunge with a dream Mexico holiday at the magical All Ritmo Cancun Resort and Waterpark, beside the sparkling waters of the Caribbean Sea. The ideal choice for an unforgettable getaway, this superb all-inclusive complex boasts a number of...
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