Aloft Abu Dhabi

Yousif Alansaari

My name is Yousif Alansaari, and I have been a loyal guest of this hotel for the past 15 years. Unfortunately, the way loyal customers have been treated recently has fallen far below expectations. The current level of service does not meet even the basic standards of guest hospitality, nor does it reflect the hotel’s star rating. I booked rooms 914, 934, and 936 for more than 10 days to accommodate my family during the Abu Dhabi International Hunting and Equestrian Exhibition. The hotel’s original rate was considerably more expensive than Booking.com, even though Booking.com included both breakfast and dinner. Only after lengthy discussions and price comparisons did the hotel agree to offer a similar rate. I was clearly informed that breakfast was included. However, when my family and I arrived at the restaurant, we were told—in front of other guests—that our rooms did not include breakfast. This was extremely embarrassing and completely unacceptable, particularly after the hotel had already confirmed otherwise. This experience demonstrates a serious lack of communication, professionalism, and commitment to promises made to guests. After 15 years of loyalty, I expected respect and proper hospitality—not embarrassment in front of my family and other guests. I request an immediate investigation, a clear explanation, and appropriate compensation for this unacceptable experience. If the matter is not resolved properly, I intend to file a formal complaint with the Abu Dhabi Department of Culture and Tourism and provide all booking details and supporting evidence. Yousif Alansaari

Sabrina Jno-Baptiste

Aloft was a great choice for my stay. The staff were friendly and helpful, and the room was clean, comfortable, and had good amenities. What I appreciated most was the location. It was extremely convenient being so close to ADNEC, where I was attending a conference. It made getting to and from the event very easy.

S JUNG

The view was absolutely stunning, and everything felt elegant. The staff were very attentive and always willing to accommodate any requests. If I visit Abu Dhabi again, I will definitely choose Aloft without hesitation.The only funny thing was that I'm quite short, so I almost ended up falling into the swimming pool🐹

Omar Ashiq

We booked the Aloft Abu Dhabi through YasIsland.com, and the package included unlimited access to all Yas Island theme parks, which was a great bonus. The hotel room itself was modern, clean, and very comfortable, making for an enjoyable stay. However, one downside was the translucent glass panel in the shower area located right next to the bed, which can reduce privacy if you’re sharing the room. Overall, a great value stay with excellent park access. 4 Stars

Ian Gibson

Spent two nights as a free hotel room deal when booking flights with Etihad Airways. The rooms were spacious, nicely decorated with a lovely shower and shower gel, shampoo and conditioner included. Most rooms have bottles of water stocked up daily along with tea and coffee facilities available. By the reception there’s a decent range of cakes and pastries you’re able to purchase at a reasonable cost. It has a decent equipment gym and pool with bar on the 5th floor. The staff are all friendly and professional, big shout out to John the porter where nothing is too much trouble all done with a smile on his face while achieving a high level of customer service….a credit to the hotel.