Baan Haad Ngam Boutique Resort

Daniel Shaulov

Baan Haad Ngam – Koh Samui | Honest Review We stayed for a week at Baan Haad Ngam in Koh Samui and overall had a wonderful experience, with one important thing to note. The standard rooms are quite basic and not very well maintained. There was a noticeable mold smell, and after two days we even had flooding in the room, which forced us to move. However, once we were upgraded to a villa, everything changed completely. The villas are absolutely amazing – high quality, beautiful, spacious, and extremely comfortable. The living area, the bedroom, and the overall design felt premium and well cared for. From that moment on, the experience became outstanding. The hotel itself is very beautiful, with a great swimming pool directly connected to the beach, making it extremely easy and convenient to go from the pool to the sea. The beach is clean, calm, and very comfortable for swimming and relaxing. The breakfast and dining area food was very good, and the smoothies were excellent. The staff were kind, helpful, and always smiling, which really added to the positive atmosphere. One of the highlights was the free water activities – we took a kayak directly from the hotel and explored the area around the island, which was an amazing experience and made the stay even more special. In summary: If you book a villa, this place is fantastic and absolutely worth it. The standard rooms, however, really need renovation and better maintenance. Despite the room issue at the beginning, most of our experience was excellent, and the location, beach, staff, and facilities made it a memorable stay.

Suchita Aanjna

Highly unprofessional staff and very distressing experience – would not recommend Our stay at Baan Haad Ngam, Koh Samui turned into a very unpleasant and stressful experience due to repeated issues and extremely unprofessional behavior from the staff. To be fair, the property itself is beautiful and well located, however the staff handling and guest management are extremely poor and not welcoming at all, which completely ruined what could have been a good stay. Upon arrival, the staff member handling our luggage broke the handle of my suitcase. I did not make an issue of it during the stay and mentioned it only at the time of departure, purely as feedback so the hotel could train their staff better. Instead of listening, the front desk staff — including Felix, Pancake, and others at reception — started shouting, saying we should have informed them earlier. The way this was handled felt harassing and completely unnecessary, especially since it was shared only as constructive feedback. We also faced a serious water clogging issue in our room. Despite calling multiple times, the service was delayed, which caused us to be late for our scheduled plans that night. Unfortunately, the same problem occurred again the next morning, causing further delay during checkout. We informed the hotel in advance that we would be delayed by just 15 minutes, yet after that we had to wait another 15 minutes for the luggage cart to arrive. Despite these delays being beyond our control, the staff accused us of checking out late, without acknowledging their own service lapses. Another major concern was the lack of clarity regarding drinking water. During our stay, we were denied water at night and were simply told to buy it from 7/11, without being informed that additional water could be provided on a chargeable basis. Had this been clearly communicated, we would have happily paid or arranged water ourselves in advance. What was confusing and disappointing is that later, water was provided during the day and was stated to be “complimentary as a goodwill gesture.” This inconsistency highlights poor communication and left us feeling unnecessarily inconvenienced. On the day of departure, our airport van was scheduled for 5:00 PM, and we were present in the lobby on time. One group member briefly needed to use the washroom, during which the staff again started shouting, stating they needed to pick up another guest from the airport. This resulted in yet another unwarranted argument, creating stress and panic at an already tense moment. The behavior was extremely rude and uncalled for. Overall, the staff demonstrated: • Very poor communication • Lack of professionalism and courtesy • No accountability • Inappropriate and aggressive behavior The repeated shouting and blaming was deeply distressing and traumatic for our entire group. This is not the experience one expects from a hotel in the hospitality industry. While the property may look appealing, the staff behavior and guest handling make it a place I would strongly recommend avoiding. Koh Samui has many other hotels where guests are treated with basic respect and professionalism.

Sean

The property is beautifully presented. The rooms are large, modern and clean. The staff are friendly, professional and helpful. The location is on the beach, with 3-4 restaurants and massage nearby, but probably less than 5 minutes motorcycle ride from the real action. Only 10 minutes from the airport. The restaurant at the hotel is top notch, although a little pricey. Overall, very good.

Sam S.

Wonderful stay with exceptional service – highly recommended for families We (2 adults and 1 baby) stayed 7 nights at Baan Haad Ngam Boutique Resort & Villa on Koh Samui and were warmly welcomed from the very first moment. Throughout our stay, the entire team was exceptionally friendly, attentive, and helpful. Unfortunately, our daughter had a three-day fever, which made this time quite challenging for us as parents. She could not eat everything, so we needed to prepare some of her food ourselves. Although cooking in the room was not officially allowed, the hotel, together with the restaurant, found a wonderful and very caring solution, allowing us to prepare fresh baby food (porridge) for her. We truly appreciated this flexibility and understanding. During a severe storm, we also experienced a water issue where water came through the ceiling of our room. The hotel immediately attempted to fix the problem; however, it could not be fully resolved within one day. We were therefore very positively surprised when, after returning from a day trip, we were informed that we had received a complimentary room upgrade for the remaining three nights of our stay. This was an extremely generous and professional gesture. Despite the challenging circumstances, we always felt well taken care of and truly supported. This is exactly what outstanding hospitality means to us. We can highly recommend Baan Haad Ngam Boutique Resort & Villa, including for families with young children, and would happily return. Thank you to the entire team for a memorable stay.

Janet Peacock

10 “Fantastic Place to Stay” This is a beautiful hotel! We stayed for 6 nights and loved every minute of it. The room is spacious and clean with a balcony to enjoy throughout the day. A wonderful bathroom with a full-size tub and shower. The pool area is beautiful with many chairs available for guests. You can step right into the ocean from the property. The restaurant was phenomenal! Breakfast had everything you could want to choose for lunch and dinner. We will definitely stay here again.