DoubleTree by Hilton Sharm El Sheikh-Sharks Bay Resort

eyad Oklat

Overall, we had a very good experience. The staff were friendly, welcoming, and always willing to help (although not every staff member was the same). The food was excellent, with a great variety of options available for breakfast, lunch, and dinner. However, the rooms on the Mountain Side are old and have not been renovated. If you decide to book this hotel, I strongly recommend reserving one of the renovated rooms to ensure a much more comfortable stay. We also experienced a few issues when we first arrived. The sink in our room was blocked, They offered to repair it at around 2 a.m., but after a long journey we were exhausted and asked them to come back the following morning instead. To their credit, they responded promptly the next morning and fixed it. There was no extra bed prepared for us. The extra bed they eventually brought was old and broken. That said, I believe these issues should have been resolved before our arrival. After a long trip, guests should be welcomed into a clean, fully prepared room without having to report maintenance issues or wait for essential items to be fixed. Despite this disappointing start, our overall stay was enjoyable.

Freddie Smith

This was my first abroad holiday since i was maybe 6 years old (im nearly 20 now). Firstly i want to give a special shout out to our cleaner (Ahmed) who cleaned room 4004 during our time. He was very welcoming always greeted us with a smile and he did amazing towel creations, with something new everyday. He would even line up my partners makeup in a line altogether to ensure she didn’t lose it. (Which is a lot). The food wasnt the best but always was an options for picky eaters. People who complain about there not being options for them must go to a country and expect the food to be how it was at home which should not be how it is. (You go to a different continent, you should expect different food) I would give the food a 4 star and the food from the barbecue was to die for. Entertainment was also really good although we didn’t see much it was always entertaining and always something to do whether it was volleyball during the day or a pool show at night.the buildings weren’t bright and dazzlign but wouldn’t break any codes. We also noticed a broken tile one day on a wall, the next morning it was fixed and a new one was put on. They have a private beach which was stunning and although you couldnt go in a lot of it due to the coral reefs they had a platform so you could still jump in and enjoy the sea. The staff always would greet you with a smile and ask how you are and it made us feel very welcomed. Overall experience,

rhyanne Meredith

We’ve just had a fantastic 7-day stay at DoubleTree by Hilton and would definitely come back….beachside. But where were the cookies? The service throughout the hotel was excellent, with all the staff being friendly and helpful. A special mention has to go to Fatima in the beachside restaurant, who was absolutely amazing and always made us feel so welcome. Walid in the bar was also fantastic – friendly, attentive, and a real credit to the hotel. The drinks and food were average, but there was always something we found which was fine. The entertainment wasn’t the strongest, but that certainly didn’t stop us having a great time – we made our own entertainment and had plenty of laughs! The beach was one of the highlights of our holiday. The snorkelling was absolutely amazing and the beach bar was a great. The location is another big plus, being right next to Soho Square, which is perfect for an evening stroll, shopping, or a drink. Overall, we’ve had a fabulous week and made some wonderful memories.

Emirhan Baloglu

Our stay at this hotel had both positive and negative experiences. The first impression was disappointing. At check-in, we received no warm welcome or explanation about the hotel. We were simply asked for our passports, given our room keys, and that was it. Breakfast and lunch are very good, but dinner needs significant improvement. There is too little protein and not enough variety. Honestly, the lunch menu would make a much better dinner buffet. The pool bar snacks are also disappointing. The portions are very small, with just a tiny burger and a few fries. As an all-inclusive guest, you expect a satisfying portion without having to go back immediately for more. The staff throughout the hotel are very friendly and always smiling. A special thanks to Ali Baba from the animation team, who genuinely makes an effort to talk to every guest and create a welcoming atmosphere. Unfortunately, the rest of the animation team is much less engaging, and there are very few daytime water games or fun activities. The evening entertainment is also quite limited. The rooms are older than they appear in the Booking.com photos, and housekeeping forgot to replace our towels almost every day, forcing us to call reception repeatedly. After we left our first review, the hotel management contacted us immediately to resolve the situation. They offered us a special meal prepared by the chef, and this was an excellent gesture. We chose grilled chicken breast with mashed potatoes, and it was perfectly cooked. It honestly made us wonder why this quality of food is not available to all guests every day. Overall, the hotel has friendly staff and good potential, but improvements are needed in the welcome experience, dinner quality, entertainment, room maintenance, and housekeeping to truly meet the expectations of an all-inclusive resort.Hier is een kortere, krachtige en evenwichtige review: Our stay at this hotel had both positive and negative experiences. The first impression was disappointing. At check-in, we received no warm welcome or explanation about the hotel. We were simply asked for our passports, given our room keys, and that was it. Breakfast and lunch are very good, but dinner needs significant improvement. There is too little protein and not enough variety. Honestly, the lunch menu would make a much better dinner buffet. The pool bar snacks are also disappointing. The portions are very small, with just a tiny burger and a few fries. As an all-inclusive guest, you expect a satisfying portion without having to go back immediately for more. The staff throughout the hotel are very friendly and always smiling. A special thanks to Ali Baba from the animation team, who genuinely makes an effort to talk to every guest and create a welcoming atmosphere. Unfortunately, the rest of the animation team is much less engaging, and there are very few daytime water games or fun activities. The evening entertainment is also quite limited. The rooms are older than they appear in the Booking.com photos, and housekeeping forgot to replace our towels almost every day, forcing us to call reception repeatedly. After we left our first review, the hotel management contacted us immediately to resolve the situation. They offered us a special meal prepared by the chef, and this was an excellent gesture. We chose grilled chicken breast with mashed potatoes, and it was perfectly cooked. It honestly made us wonder why this quality of food is not available to all guests every day. Overall, the hotel has friendly staff and good potential, but improvements are needed in the welcome experience, dinner quality, entertainment, room maintenance, and housekeeping to truly meet the expectations of an all-inclusive resort.

Kerry Mumford

Wow what a great place, staff, location everything. We are having such an amazing time here, arrived in the 8th August and will be sad to leave on the 22nd. All staff are amazing but there are a few that stand out, Ziad Ahmed, the beach/pool boy is such a wonderful man, nothing is to much trouble and really goes that extra mile to make sure you have the best time, his attention to detail is outstanding. The life guards and pool bar staff at the main pool on beach side are also outstanding, friendly and welcoming, remembering your name and preferences, smiling waving and always saying hello each time they pass by. The pool area is spotless, safe and well maintained with plenty of sun beds too choose from and some gentle music playing to keep the atmosphere going. The aqua aerobics, darts and pool volley ball keep the feel light and friendly. With the swim up bar a delightful escape from the heat. The beach side restaurant staff are outstanding as well, they to are friendly, welcoming and remember your name and preferences, ensuring a clean table is ready for you with your drink of choice ready when you return to you table. The hostess Fatma el Sayed is so lovely, such a beautiful soul, nothing is to much trouble and always ensuring you are well, happy and have everything you need, she is supported by Ahmed Mahmoud, whose the most wonderful waiter, again his attention to detail is amazing he recalls your preferences, ensures you are happy and will take time to help with any questions you may have. The restaurant is spotless and the food is good. Occasionally, some of the food is warm rather than hot but I think that depends on how near the end of service you go. The q bar is a nice place to hang out in the evening and is a welcome cool zone, sometimes can feel a little too cool! In my opinion, could be improved with either some live music or just a gentle low key music playing in the background. Our room amendment is great, I've never seen them but they always have the room spotless and some crazy, wonderful towel art that blows me away, especially the crocodile! The beach is beautiful, again never short if a sun bed, with excellent snorkeling opportunities. The evening entertainment could be improved but with Soho Square being so close, only a ten mins slow walk, We've spent every evening there. Over all I can not fault this hotel, it's stunning, perfect location, amazing staff who really make your experience the best it could be, we will return.