Excalibur Hotel and Casino

Liz T

We had an easy check in. If we asked for help or directions everyone was happy to assist. Walking into our room we were happy. Our room was clean and comfortable. We found good spots to eat. And the stores we wanted to visit and the concert we went to see was walking distance. Not much of a gambler so can't comment on the casino. We enjoyed our stay. Would definitely stay here again.

Robert Gibbs

Don't believe the pretentious social media influencers. This place is great. Everyone and I mean everyone with the exception of one person in a ten day stay was amazing to be around. Heck even the supposed to be surly out bosses were polite to people and great with their employees. I've been in the people business all my life and if everyone would learn to treat their guests and customers the way these folks here do Las Vegas would be getting the dying reputation it is. Now MGM the parent company get an online reputation for not caring about the middle class travelers as they don't make as much money off them. But I've stayed at all strip properties with the exception of 4 all downtown but 3 and The Excalibur on this trip did lots to impress and left us feeling like we were important to them. We met and talked with people from the clean up folks to the casino manager and all people in between. Just to let everyone know, I'm no influencer I do usually only post positive and very few times have I posted bad. I just grew up being taught if you don't have anything good to say don't say anything. I will add I'm approaching trip number 70 over the years to Las Vegas and my wife has been dozen times. Next trip we may stay stay someplace different if we are staying downtown or maybe mid strip for convenience but as just an average middle class retired travelers the Excalibur will be one of our top considerations in the future. Thanks folks for making this a great trip for us.

Malachi Schermer

This was genuinely a horrible experience all around the board. As soon as we got to this hotel everyone that we talked to wasn’t very nice. A couple people here and there were cordial but nobody was even the slightest bit nice. Immediately upon getting to my room was very unsatisfied with the cleanliness of the room as well as how outdated it was. I went up to the front desk very politely asked if there was any chance I could pay for a room upgrade and the lady responded very rudely when she could have just replied I’m sorry we do not but if one becomes available I would be glad to let you know. The thing that frustrated me the most was that I came to Vegas with my mom, my grandma, and my girlfriend, my mother and grandma left when we switched from the Luxor to Excalibur. The room in the Excalibur was under my name on my mom’s end as well as mine. We had the all inclusive package and everytime I tried to use one of the dinner vouchers or the entertainment vouchers they said I couldn’t use it because “ The room was under my moms name so she has to be here in order for her son to use it “. Which was impossible because my mom was thousands of miles away. They didn’t even let me change who was on the room on their end because again she had to be there. So my entire all inclusive and all of its features were wasted because of the incompetence of the hotel staff. I don’t understand how they expected me to solve that problem. All in all was not a good experience and absolutely would not recommend. But definitely book at the Luxor it was wonderful!!

Gigi Ford

I'm a logo and came here for a family reunion that my brother booked and I had always heard negative things about Excalibur and I was absolutely blown away the customer service. How clean the rooms were. The bed was absolutely comfortable. We went to the tiki bar. The drinks were amazing. They have a great happy hour. We enjoyed the fun time at Dick's bar and I loved how convenient it was to go see the Blue Man group at Luxor. Didn't even have to step out one to go from one casino to another. But we also rented out cabanas and did a a whole plethora of food and drinks and our servers were on point at all times. Definitely booking this again next year for our next family reunion

Emillie Naval

No idea what people are talking about rude service. Staff i've interacted with are nice. No complaints on the service. Great location and room was nice enough to sleep in. This is a budget friendly hotel, and people shouldn't be expecting fancy rooms and high class service. There's so many rooms in this hotel and they seem to be understaffed with cleaners. So I completely understand that not every room will be consistent. Overall, we will be back if needed a budget hotel in Vegas.