Gran Castillo Tagoro Family & Fun

Jane Brannan

I have thoroughly enjoyed my family holiday here. Amazing rooms, wonderful staff, and a constant supply of food available in both the restaurant and snack bar. The pools and their surrounding sun bed areas are spotless. It’s also in close proximity to a small well equipped supermarket and a few shops. The only negative point that I can say, is that the kids were all getting abrasions on their feet from the non slip surface of the main .pool. But a local shop sold neoprene pool shoes which worked a treat.

Maryann Hardy

We were a little concerned before arriving given the large number of negative reviews but we needn’t have worried. The staff and service were excellent particularly the waiters Gabriel, Luis and Stephen in the Timanfaya restaurant and all the chefs cooking on the grill where the meals were delicious. The Gold level pool was also lovely with attentive bar staff and life guard who kept clients safe as well as keeping the environment super clean and tidy. The location is quiet but allows an easy walk to the beautiful playa mujeres or a stroll to the marina or further towards play blanca main resort. Overall, we had a lovely week here. Thank you to all the team.

Ashleigh Picton

We have had a lovely holiday. The rooms are so cute for the children. The different pools are fab. Leo has been amazing with our oldest son, he makes all the children feel so welcome & keeps them entertained none stop throughout the day he is brilliant at his job & we can’t praise him enough. All the staff have been lovely. We will definitely be returning to this hotel the kids have loved it.

Zaina Ouhassou

The hotel resort is family and kids friendly. The staff is very attentive to customers’ needs. From the breakfast restaurants, to the pool bar serving delicious cocktails, to the dinner buffet and the many entertainments offered by an amazing animation and entertainment team, the staff is very hard working, available to offer a great holiday. The hotel facilities are well thought to welcome parents with children and infants and offer all we needed for a well rested holiday. The many pools and jacuzzi’s almost 10 in total allow parents with babies as well as toddlers and young teenagers to enjoy swimming according to the ages. Long chairs are available everywhere making it easy to sunbath, no queue no waiting. Changing diapers areas available in many toilets, microwaves in bars and restaurants facilitate baby meals and baby bottles to be prepared anywhere anytime. The rooms are very spacious (apartment surface), bathroom is large and all rooms equipped with a terrace or balcony with facilities to dry swimming suits and towels. Rooms are cleaned daily with outstanding care. Water bottles are replenished, empty minibar allow to store baby food and water. A touch of care from housekeepers who arrange baby toys and give extra plastic bags to throw baby diapers was very appreciated. Our baby daughter loved so much the entertainment team who always had a smile or nice gesture and fun with her making her first summer holiday a wonderful time. Thank you to all Gran Tagoro team who made our holiday wonderful. We highly recommend and would definitely be back.

Kiran Patel

We had such a fantastic time at Gran Castillo Hotel and really enjoyed our stay. The hotel was lovely, but what really made the holiday special for us was the amazing animation team. The Activ Animation Team were absolutely brilliant and did such a fantastic job of keeping the children entertained and involved. They created such a fun, welcoming atmosphere, and the kids genuinely looked forward to joining in with the activities every day. A special mention has to go to Alba, who was absolutely amazing! She was so funny, energetic and full of personality, and she had the children laughing constantly. She went above and beyond to make sure they were having the best time, always taking the time to come over, chat with them, dance with them and get them involved. Alba really stood out and brought so much fun and energy to the holiday. The children absolutely loved her, and you could tell how much she genuinely cared about making sure everyone was enjoying themselves. We all had an amazing time and came away with some really happy memories. A huge thank you to the whole Activ Animation Team, and especially Alba, for making our holiday even more special. You were fantastic! ⭐️⭐️⭐️⭐️⭐️