Hotel Lava Beach

Rob Carty

We had an excellent stay at Hotel Lava Beach and have already booked to return in August. The staff were fantastic throughout our stay – friendly, welcoming and always happy to help. We particularly enjoyed our evening in the à la carte restaurant on Wednesday, where the service was excellent and really added to the experience. The same high standards were evident across the hotel, from reception to housekeeping. Our room was spacious, comfortable and immaculately maintained, and the location is perfect – peaceful and relaxing, while still being only around a 40-minute walk along the seafront to the Puerto del Carmen strip. Overall, a fantastic hotel that exceeded our expectations in every way, and we're already looking forward to returning.

Rebecca Hooper

Gorgeous hotel. Super clean and well maintained, great service and generally super lovely staff. Very welcoming. Attentive over dinner. Joan was a great server!! We really enjoyed the saxophonist in the evening. Nice and quiet when we went. No fighting for beds or classic ‘all inclusive’ vibes. Just pure relaxation and luxury! The hotel is a 2 min walk from express store. Straight onto the beach and promenade. 5k walk to a super pretty town towards Playa Honda. Ten mins to local bars and gift shops.

Phil Wilson

Stayed in the hotel for ten days in July, my tenth visit in the last few years. When I tried to define my thoughts about the hotel, I thought back to a few years ago while on a training course in Madrid with my then Employer Telefonica, the group was asked to define “Service Excellence,” sometimes called World Class Service. As a group we bandied different definitions around, some outlandish, some ludicrous, until we arrived at “Service Excellence is when you meet the exact needs of your Customer, when they have that need.” This simple mantra was adopted within our group at Telefonica, though likely to have been usurped by other equally relevant definitions since my time with the Company. You may ask why I am providing such a long preamble to my review, firstly it is because I am a writer - that is what we do, but more importantly nothing describes the efforts of the Hotel Lava Beach staff better than this mantra. If you think about it, this definition of Service Excellence means that every Customer has to be treated as an individual - That is exactly what the Hotel Lava Beach service delivery team do to perfection. Whether it be the young Mother with a small child that I observed a Hotel staff member helping on my last visit to the hotel, or Stella a senior member of the management team who falls into step with me as I walk across the hotel, in the knowledge that I leave my mobility scooter at the pool in an effort to improve my walking ability as a disabled guest. Whatever your circumstances the staff go out of their way to quietly, without fuss assist you and make your stay as fulfilled as it can be. People tell me I should try other resorts or other hotels, and I am not so blinkered that I don’t recognise that other hotels will be cheaper, maybe have better restaurant facilities or possibly better hotel decor. Better staff - NEVER - you will struggle to find a more effective, more dedicated, more enthusiastic and happier group than the service delivery team at the Hotel Lava Beach. On my latest visit I met Julia, a new member of the management team and one I am convinced is a clone of Laura, her predecessor and also a lookalike of Elisa my long standing friend at the hotel. Julia in the same manner as the other management team members walks around with a permanent cheerful smile, looking for ways to help the guests and make their stay more comfortable. So whoever is operating the cloning machine is doing a great job. I do not know how my mobility will affect my ability to continue using the Hotel Lava Beach, which itself is a paradox as the design and structure of the hotel, combined with the help and friendliness of the staff make the hotel ideal for people, such as myself with limited mobility. Nevertheless whether I make one more visit, six or another ten visits, I shall forever remain indebted to the staff at the hotel I now feel privileged to call my friend. People such as Nicole (Director), Stella (Assistant Manager), Elisa (My Bestie at the hotel), Julia, and the departed Laura - members of the Management team. The Christina’s and Zsofia who are the Receptionists, and the wonderful bar and Restaurant staff including Christian, Domingo, Maria, Camila, Joan, Melody, Deseree, Veronica, Mohammed, Kamal, Lucretia, Nadia, Carlos, Monica, Zaira, Dass and Noah. I cannot leave a review without mentioning the Head Chef, Nauzet who comes out of the kitchen to help me carry my meal back to my table, or indeed Jessica, some would say a lowly cleaner but I see her as a ray of sunshine, we hardly speak a word of each other’s language but she never fails to greet me with a hug and a kiss on the cheek, another example of why the Hotel Lava Beach is so special. Each of the named people are wonderful human beings, I guarantee they will make your stay a memorable event, it is in their DNA. I can only apologise if I have omitted to name any of the fantastic staff, be assured it was by accident not design.

Caroline Morgan

Fabulous 5* hotel, immaculate inside and out, lovely friendly staff. Hotel rooms were fantastic, extremely comfy beds and pillows. Spotlessly clean. Mini bar with complimentary wine, soft drinks, tea and coffee and water. Water bottle refills daily. Maid service daily. Fantastic views of sea,Padel and pitch & put. Good entertainment, food excellent and food display lovely. Sometimes not as hot as you would like but this is minor considering how many people are catered for and the different combinations. All food cooked was great. Excellent facilities and daily aqua class and yoga. Stella very helpful also Vanessa (omelette chef) lovely and many other staff members but can't remember names. Very close to the airport so we wrote first drop off and last pickup which was great, plane's coming in/out wasn't an issue with noise etc. We are already planning our return in October. Thank you for a wonderful stay.

Nicky Morland

⭐️⭐️⭐️⭐️⭐️ Fantastic stay at Hotel Lava Beach! We had a good at this hotel — it’s a beautiful hotel in a great location, and everything about our stay was spot on. The hotel itself is spotless, modern, and incredibly relaxing, with staff who genuinely go out of their way to make your holiday special. A huge thank you to the team for going above and beyond when we accidentally left a purse containing over 100 euros on an excursion. They arranged to have our lost property posted back to the UK without any hassle, which we really appreciated. Highly recommend Hotel Lava Beach — a brilliant hotel with exceptional service. Thank you!