Harbor Club, Curio Collection by Hilton

Terron Alexander

Just had a wonderful stay here at the Harbor Club St Lucia. Everything was handled with great hospitality from the moment I was picked up from the airport to departing the hotel. They have 4 restaurants on site. We only ate at three of them but the food was good. Julia’s was my favorite. The hotel is very close to restaurants in Rodney Bay if you exit the hotel to the left it is a very short walk to shops, restaurants, markets etc. There are also other restaurants and shops to the right exit of the hotel but you will need to have transportation. I wouldn’t advise walking that way especially at night. If you happen to be visiting on a Friday you have to go to the street party. It’s only a 5-6 min drive from the hotel. It was a lot of fun and there was plenty of food, drinks and all different kinds of music being played everywhere. I really appreciate the safety measure they have in place there. You have to have a key to event enter the hall leading to the rooms. The hotel lobby and other areas were always spotless I utilized the gym during my stay. I was told by other gym patrons that it was the best on the island. There was plenty of equipment to use I enjoyed for sure. The rooms were nice and spacious we had a balcony overlooking the bay which was really nice. The only thing I would say is that the soundproofing could be better you could hear any conversation being had from the halls. Fortunately for me it wasn’t too disturbing but something I noticed. The hospitality and service was top of the line. Brandon, Shamani, Chris, Shane, Tonya, Aliyel were amazing and always displayed the highest quality of service. I do want to recognize Julius he was out transportation from the airport and our tour guide. He was a pleasure to be around. His knowledge of the island, his hospitality, just his energy is general was awesome. I recommend to everyone visiting to ask for him. Overall it was great stay and I will definitely be back to this location.

Dereck Dziva

The hotel’s location is a genuine highlight. It is perfectly central, providing easy and quick access to local amenities, including excellent restaurants, bars, and popular landmarks. The beach is also only a quick 5-minute drive away. Unfortunately, the quality of the stay was diminished by two significant operational concerns. Room Comfort and Noise Firstly, the lack of double-glazed glass in the rooms is a major oversight that severely impacts rest. Guests are subjected to excessive, disruptive noise from heavy road traffic and loud music emanating from the opposite venue. This soundproofing issue needs urgent attention to ensure a comfortable and restful stay for guests. Concierge Service Deficiencies Secondly, while most staff were generally professional and welcoming, the Concierge desk was profoundly disappointing. The team lacked both the proactivity and enthusiasm one expects from a world-class hotel. Getting information on local excursions felt like a chore, and their general indifference led us, as seasoned travelers, to book all activities through outside tour companies. This department requires immediate and comprehensive training to elevate the guest experience. Internal Risk Issue Finally, an internal risk issue was noted: A receptionist organized a taxi for us to attend the world-famous Street Party, which was driven by a courteous employee using his private, unverified vehicle. While we appreciate the quick service, the hotel must address the liability, insurance coverage, and guest safety implications of using employees as unlicensed drivers for guest transfers. This practice poses a risk that should be reviewed and mitigated immediately, as our travel insurance does not cover unlicensed transport.

Haleema Yorke

The hotel did a wonderful job catering for my nephew’s birthday. The customer service during the celebration was excellent — staff sang happy birthday and even offered him treats, which made the day very special. However, I would not recommend the day pass experience. Activities started late, we had to set up our own area, and the treatment from some workers felt like a form of segregation between overnight guests and day-pass guests. We received noticeably poorer service because we were only there for the day. There were limited food options and, worst of all, no form of entertainment. The birthday service was great, but the day pass experience was very disappointing.

Michael S

Absolutely lovely hotel in a great location, the perfect base for exploring Saint Lucia. Special shout outs: Aliyel on front desk, John on the 6th floor, Calvin in the restaurant, and especially Shane, whose energy, positivity and service were honestly the best we’ve had in any Hilton stay. A true benchmark for hospitality 👏. Food was good quality (yes, hotel prices but portions are generous). Highlights: pizzas (one each after a long UK flight was way too much), tacos, and the Saturday night BBQ/fire dance — fresh, fun and worth doing. Tip: the $7 continental breakfast is a steal, plenty of cereals, salads, yoghurt, fruit, pastries and banana loaf a plenty! Look out for the speciality hot drinks and local teas. Rooms were clean, modern and big enough for a family of four. Pools (technically four) gave us plenty of space to relax — main pool a little cloudy at times but clean overall. Lots of sunbeds, no stress. Join Hilton Rewards for the 5–6pm 6th floor happy hour, trust me, just do it. 🍹

Kim Rose

I am currently staying at this hotel and have been here for several nights, paying a high nightly rate and dining regularly on the property for both breakfast and dinner. This morning, while I had just been served and had started eating my breakfast, I was unexpectedly brought the bill at the table “for convenience,” with the explanation that it was due to a policy to prevent guests from leaving without paying. This made me feel uncomfortable and mistrusted, especially as I am a registered guest of the hotel and a regular customer who has consistently paid. Notably, this approach was not applied to me at dinner the night before or at breakfast the previous day, which raises concerns about inconsistency. When I raised this with the supervisor, my concerns were dismissed rather than acknowledged. While I understand operational policies, hospitality should also include discretion, consistency, and respect for paying guests. I hope management reviews how this policy is applied and how guest concerns are handled, as this experience detracted from what has otherwise been a pleasant stay.