Melia Koh Samui Beach Resort

ปิยรัตน์ สุดรัก

I stayed at this hotel with my sister and had a wonderful experience. The staff were incredibly attentive, always checking in to make sure we were comfortable and helping us with transportation around the resort. Their friendliness and hospitality made our stay even more enjoyable. The room was clean and well maintained, and the entire resort was spotless and beautifully surrounded by nature. The beach was stunning, with crystal-clear water and a relaxing atmosphere. The food was delicious, especially the Spanish dishes, which were some of the best we have ever tasted. Overall, we had a fantastic stay and would highly recommend this hotel to anyone looking for a relaxing and memora

Amelle HADOUCH

I just wanted to share how absolutely incredible my stay was at your hotel. I truly loved every moment of it. The hotel itself was amazing, but what really made the experience unforgettable was the level of service and kindness from your team. They kindly offered us compensation due to the inconvenience caused by the temporary closure of the swimming pool, and the way everything was handled exceeded our expectations. The team immediately accommodated us and made sure we felt comfortable and well taken care of without any delay or hassle. A very special thank you goes to Siri ❤️🥰, the manager, as well as the receptionist K and Miu 🥰who assisted us during our stay. They were both absolutely wonderful so kind, attentive, and genuinely caring. Their friendliness and willingness to help made such a difference and really elevated our entire experience. We are used to staying in high-end hotels, but this was honestly one of the best hotel experiences we have ever had. The level of hospitality, warmth, and professionalism was exceptional from start to finish. Thank you again for such a memorable stay. We will definitely be coming back and recommending your hotel to others without hesitation. We wish you the best Amelle

nidhi sinha

This was one of the best ever resorts. The location is fab - right on the beach. The beach is one of the best I have been to. The resort has 5 pools and lagoons. The loungers and sea beds are aplenty. The restaurant on the pool side serves very tasty dishes perfect for the location. From the pool you can walk over to the beach and spend hours on the sand and water. The rooms are huge and very well designed. They even have amenities like table tennis, kids movies,activities to keep everyone busy I literally had tears when I left. Looking forward to going back soon

Panyawee Singkhajat

Had a wonderful stay at Melia Koh Samui. Everything was so relaxing, especially the spa and massage treatments which made the trip even more enjoyable. The beach was beautiful with clear water, perfect for swimming, and the ocean view was absolutely stunning. One of the highlights was The Breeza restaurant. The food was excellent, especially the Spanish dishes which were incredibly delicious and well prepared. The staff were all very friendly and welcoming, especially Siri, who was kind, helpful, and always ready to assist throughout our stay. Her warm hospitality made us feel truly comfortable and cared for. Highly recommended, and I would definitely love to come back again.

Mo Mayet

I booked a Pool Level Room for a 10-night stay approximately one month in advance. At the time of booking, there was no mention of any renovation work taking place at the hotel. A week after booking, the hotel emailed me requesting the names of all guests and asking me to reconfirm the reservation. I promptly provided the information. Once again, there was no mention whatsoever of ongoing renovations or disruption to guest facilities. The first indication that anything might be wrong came while we were travelling from Koh Samui Airport to the hotel, when my daughter happened to read a recent TripAdvisor review mentioning renovation work around the pool area. Upon arrival, the experience did not improve. There was no welcome or assistance with luggage, reception was extremely busy, and we unloaded our own bags and waited to check in. During check-in I asked directly whether there was any renovation work taking place. The receptionist confirmed there was work being carried out near the pool but stated that it was only decking work and would not affect the pool itself. When I asked why we had not been informed in advance, he said we should have been notified but was unsure why we had not. No apology was offered. When I explained that this was unacceptable, I was asked to wait for a manager. The manager eventually informed me that the renovation project had overrun and that there was construction noise around the pool throughout the day, including electric saws and other building work. When I again asked why I had not been informed before travelling, his response was, “I think we did, maybe you missed it, but I believe you when you say you didn’t receive it.” This response was disappointing. Whether a notification had been sent should have been easy for the hotel to verify. More importantly, the issue was not whether I was being “believed”; it was that I had arrived for a 10-night holiday only to discover significant disruption that had never been communicated to me beforehand. Had I been informed in advance, I would have had the opportunity to cancel or book alternative accommodation at a reasonable price. Instead, I discovered the situation after arriving on the island, leaving me with limited options and forcing me to secure alternative accommodation at a substantially higher rate. When I explained this, the manager’s response was essentially, “What do you want me to do?” The only solution offered was credit in the Melia loyalty programme, which was of no practical value given that the holiday had already been disrupted and I needed somewhere else to stay immediately. In the end, I chose not to stay and booked accommodation elsewhere. The contrast in service was remarkable. Upon arrival at the alternative hotel, we were greeted at the car, assisted immediately, and made to feel welcome from the outset—the level of service I would normally expect from a five-star property in Thailand. The most disappointing aspect of this experience was not the renovation work itself. Hotels sometimes need to carry out maintenance and upgrades. The real issue was the complete failure to communicate the disruption in advance and the apparent lack of concern when the problem was raised. Future guests should be aware that if ongoing renovation work is likely to affect their stay, they may not necessarily be informed before arrival. Based on my experience, I would not choose to stay at this hotel again.