Melia Phuket Mai Khao

Hadi

Stayed at Melia Phuket Mai Khao recently. The rooms are spacious, modern, and very comfortable. The staff are generally kind and friendly, especially Aon and Jar, who were very helpful and welcoming throughout the stay. The Italian restaurant Gaia was one of the best parts of the hotel — great chefs, delicious food, and excellent service. However, the hotel management still needs improvement. There are too many mosquitoes and insects around the property, which made the stay uncomfortable at times. The overall service is not fully at the level expected from a luxury resort. Sometimes when guests request something, the hotel is not very accommodating and can feel quite restrictive. Another disappointment was the minibar policy. For a hotel in this category, the minibar should really be included in the room rate, especially considering the already high prices throughout the resort. Breakfast also had very limited halal food options. The hotel has beautiful rooms and potential to be excellent, but management and guest experience still need more attention.

Ann31 M

Our stay at Meliá Phuket Mai Khao was truly exceptional. After a very long flight, we were warmly welcomed by Sareena at reception, who did everything possible to ensure we could relax as quickly as possible. Thanks to her efficient service, we were enjoying our private pool in less than an hour. We also had the pleasure of meeting the hotel manager, Luc, who greeted us with delicious Thai tea and refreshments. The entire staff was incredibly friendly, attentive, and professional. The resort is beautifully designed, with elegant architecture, peaceful koi ponds, two fantastic swimming pools, a pristine beach, and excellent facilities. We especially loved the pool by the beach with direct access to the Gaia restaurant and bar. I also used the gym every day. It was spotless, well air-conditioned, and stocked with towels, drinking water, fresh fruit, and showers. The staff even arrived early every morning—despite heavy tropical rain—to prepare the gym before opening, which perfectly reflected their outstanding dedication and hospitality. The location is ideal, only 12 minutes from Phuket Airport, and convenient for exploring the island by car. Our only minor criticism is that the villas could benefit from better soundproofing. We had a noisy neighbour on our first night, but the hotel staff resolved the issue quickly and professionally. Overall, this was one of the best hotel experiences we’ve had. We highly recommend Meliá Phuket Mai Khao and look forward to returning 🫶🇹🇭🌺🏝️

Ali

An Unforgettable Stay – Exceptional Hospitality! ⭐⭐⭐⭐⭐ We had an absolutely phenomenal stay at Meliá! From the moment we arrived, the entire experience was flawless, but what truly made it unforgettable was how special they made my birthday feel. A massive, heartfelt thank you to Faii and the wonderful reception team for surprising me with a beautiful birthday cake! It was such a thoughtful, classy touch that truly highlighted their incredible attention to detail and dedication to guest happiness. The service throughout our entire stay was top-tier, the hospitality was incredibly warm, and the team went above and beyond at every turn. If you are looking for a luxury getaway where you are treated like royalty, look no further. We cannot wait to return!

Sharnee B

Early May my mother and I stayed at Melia Mai Khao Phuket for 7 nights and honestly could not have asked for a more phenomenal experience from start to finish. The resort itself is absolutely beautiful — peaceful, spotless, and perfectly maintained. Every area was incredibly tidy and relaxing, creating the perfect atmosphere to unwind and enjoy our holiday. The location was excellent, offering a quiet escape while still being convenient for exploring Phuket. What truly made our stay unforgettable was the exceptional kindness and hospitality from every single staff member. Everyone was so warm, welcoming, and genuinely personable, always greeting us with smiles and going above and beyond to make us feel comfortable and cared for. The spa treatments were also one of the highlights of our stay. The spa experience was incredibly relaxing, luxurious, and professionally delivered — exactly what we needed for a truly rejuvenating holiday. Every detail throughout our stay reflected the care and attention the resort puts into creating a memorable guest experience. From peaceful mornings around the resort to the consistently thoughtful service, everything felt effortless and enjoyable throughout our entire visit. We left feeling completely refreshed and genuinely appreciative of how special the experience was. Melia Mai Khao Phuket exceeded our expectations in every way, and we would happily recommend it to anyone wanting a tranquil and memorable stay in Phuket.

Ben Shalom

Wonderful stay at Melia Mai Khao! My family and I really enjoyed our stay. The rooms are modern and spacious and include all amenities. The food at the restaurant is great. Breakfast could improve a little. A special shoutout to Meth and Luc for their warm hospitality. See you soon!