Mercure Samui Chaweng Tana

Aninchana Saranya

I had a wonderful stay at Mercure Chaweng Samui Tana and can highly recommend this hotel. The entire reception team was absolutely amazing – incredibly friendly, welcoming, and always ready to help with a smile. Their kindness and professionalism made me feel comfortable and valued throughout my stay. A special thank you to the reception staff for their outstanding service and support. They were always attentive, helpful, and genuinely caring. What I especially appreciated was the warm and heartfelt goodbye when I checked out. The team took the time to personally say farewell, which made me feel truly appreciated as a guest and left a lasting positive impression. Thank you very much to the whole team for your exceptional hospitality. I will definitely return and happily recommend this hotel to family and friends.

Runa Talukder

My experience at Mercure was disappointing for several reasons. * The breakfast was monotonous, with very limited variety from day to day. * Lunch and dinner were overpriced considering the quality and portion sizes. * The “10% discount for members” was confusing. Initially, it appeared to be a standard member benefit, but later I was told I needed to pay THB 6,000 per year for a membership card to receive the discount. This should have been communicated clearly from the beginning. * Even drinking water was charged separately. Providing complimentary water throughout the resort would have been a thoughtful gesture and is something many resorts offer. * The resort felt more focused on encouraging guests to spend money at every opportunity than on providing a welcoming hospitality experience. * There is no spa on the property, which was disappointing for a resort. * The surrounding area and neighboring views are not particularly scenic. * Overall, I did not find the resort to be very family-friendly and would not choose to stay here again.

Robin Tan

We were impressed from the moment we got off the car and walked in, as the grand open-air entrance gave us a wonderful first impression and set the tone for what turned out to be a really relaxing stay. A special thank you to Nancy at reception, who welcomed us so warmly and made check-in feel effortless. We were also pleasantly surprised with an upgrade to a sea view room, and the view truly was one of the best we've experienced at any beach resort so far. Waking up to that view every morning was definitely one of the highlights of our trip, and the room itself was spacious and well-equipped, so we had everything we needed for a comfortable stay. We'd also like to recognise Nancy's colleagues at the front desk. One moment we'll always remember was when they stepped out from behind the reception counter to bid us farewell as we were leaving. It was such a simple gesture, but one that made us feel genuinely valued and left a lasting impression. We'd also like to recognise Pew and Poppap at the poolside bar, who were not only friendly and hospitable but genuinely impressed us with their professionalism. During our stay, we saw them handle a few difficult guests with a lot of patience and composure, and despite how tough that must have been, they stayed courteous throughout and never let it affect the service they gave to other guests. It's not an easy job, and we really hope management recognises the great work they do. Another lovely mention goes to Lexi, who looked after us during breakfast. Her warm smile and cheerful, friendly nature made every morning feel that much more welcoming. It's these small touches that really make a stay memorable. Thank you to the whole team for making our first stay such a special one.

Wise Zee

If I could give this hotel more than 5 stars, I would. Having stayed in thousands of hotels over the past 25 years, I can honestly say this is one of the best I’ve ever experienced. Ning welcomed us so warmly and escorted us to our room, immediately making us feel at home. Sadly, we only saw her on the day we arrived, but she left a lasting impression. I can only assume she was also behind the wonderful surprise for my son’s 11th birthday after I casually mentioned it at check-in. The beautiful birthday cake was such a thoughtful gesture that we’ll always remember. Everything was exceptional. Thank you to Ning and the entire team for making our stay so memorable. We can’t wait to return.⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Onur CAMBAZ

Mercure is definitely one of the better hotels in the area. The beach is beautiful and the sea is very enjoyable. The rooms are comfortable, and the breakfast offers a good selection and is generally very satisfying. The staff throughout the hotel were attentive and professional. In particular, the reception team were very helpful, friendly, and always willing to assist with any questions or requests. One detail that could be improved is the beach towel system. Towels are collected and returned from the restaurant area, which is not very convenient. While guests are eating, people may enter the restaurant wet and dripping water to collect or return their towels. It would be much better to have a separate towel station closer to the beach or pool. There is also a 7-Eleven just a short walk from the hotel, which is very convenient. Overall, it is a well-managed and comfortable hotel with a great beach, good breakfast, and excellent staff.