Occidental Cala Vinas

Oxana Peredreev

We have been staying at this hotel for three days, and from the very first minute we felt that we had made the right choice. The reception staff were professional and welcoming. The rooms are modern, very well equipped, and extremely comfortable. The hotel's location is excellent. We also really appreciated the late dinner offered to guests arriving late at night—it was such a thoughtful gesture. The food in the restaurant has been delicious every day, and the restaurant staff are always friendly, attentive, and professional. They truly make every meal enjoyable. The only thing that worried me at first was something I noticed a couple of times while watching the entertainment activities. I saw some of the male animators behaving in a way that made me uncomfortable when interacting with young female guests. It did not involve me personally, so I tried not to judge too quickly. Unfortunately, today I experienced something myself. One of the male animators at the pool shouted at me, grabbed my daughter roughly by the arm, and spoke to us in a very rude and disrespectful manner. We felt so uncomfortable that we had to leave the pool immediately. He kept calling after us, asking me to come back, but after this experience I will never participate in any activities led by the male animation team again. This incident completely ruined my day. I came here to rest and recover my health, and instead I was left feeling stressed and upset. I believe that part of what I paid for this holiday also supports the entertainment team, so I cannot understand why guests should ever be treated this way. It is very disappointing because this hotel is otherwise wonderful. The beautiful surroundings, excellent food, comfortable rooms, and the kindness of most of the staff make it a fantastic place to stay. We still have almost two weeks left here, and I sincerely hope that the peaceful atmosphere, nature, delicious food, and comfortable accommodation will help my daughter and me recover and enjoy the rest of our holiday. From now on, however, I will avoid any activities organized by the men in the red shirts who introduce themselves as animators. Sadly, after today's experience, I no longer trust them. I hope the hotel management will take this feedback seriously, because a hotel of this quality deserves an animation team that treats every guest with kindness, professionalism, and respect.

Leanne Mccormick

Just returned from this hotel. What an amazing holiday we have had. The room 3304 is amazing, so much space, only drawback was it overlooked the entertainment. However on our last night this was a bonus with the show we watched which was fabulous. Bed huge and bathroom gorgeous. Food was a pleasant surprise and to a good standard every mealtime, hubby is fussy eater but he ate too. Pools very busy so we did not use these at all. Sunbeds around pool were just everywhere so became like a commando assault course to get to the bar. Another couple we met at beach also said same. Location wow. The cove and beach were stunning. Sea was nice and did not go too deep quickly. Close to Magaluf, taxi is cheap and small restaurants close by. Nice little beach beer bar and restaurant on the beach. We loved it that much we are booking to go back in September.

Michalina Karpinska

We had a very enjoyable stay at this hotel and would definitely consider coming back. The rooms were clean and were serviced daily by the housekeeping team, who did a great job throughout our stay. The only downside was that some rooms had older air conditioning units which occasionally leaked after being running for a few hours. We also experienced a lack of hot water in some rooms, but whenever this happened, the hotel staff responded very quickly and resolved the issue efficiently. The gym could benefit from some modernization and updated equipment, but it was still usable. One of the biggest advantages of this hotel is having two swimming pools. It was very convenient because if you wanted a quieter atmosphere away from the entertainment activities, you could relax by the more peaceful pool. The food was excellent—there was a wide variety of options, and everyone could find something they liked. The all-inclusive package could be improved slightly, as international alcoholic drinks required an upgrade to All Inclusive Plus. However, the local alcoholic beverages were also very good, and the bartenders did an excellent job. The entertainment team truly was the heart of the hotel. There were games, activities, and music throughout the day, creating a fantastic atmosphere. The entertainment wasn’t just for children; adults could enjoy it as well. The team was incredibly friendly, energetic, and helpful. They made our holiday so much more enjoyable, and honestly, they are one of the main reasons I would love to return to this hotel in the future.

Karina Leščinska

Excellent hotel. We really enjoyed our stay. The room was good, with a large bed and a sea view. It was a standard room, but it suited us perfectly. The food was delicious, with a huge variety and plenty of choices. There was also a snack bar offering different kinds of food, as well as ice cream. The cocktails were very tasty. There were plenty of sun loungers, but the main issue was some guests reserving them and then leaving for the beach for half a day, while the loungers remained occupied and unavailable to others. The entertainment team was excellent. There were many games and activities throughout the day, and in the evenings there were shows for both children and adults. We had a great time and would happily recommend this hotel! 😊

Leonid Vasylchuk

So, let’s start from our arrival in Mallorca. We landed at 2 AM, and despite the late hour, we were welcomed by smiling and friendly staff. They explained everything clearly and gave us full information about the hotel and its rules. Unfortunately, we were not very lucky with the weather, but thankfully the hotel staff never let us get bored. Every day there were different games, competitions, and entertainment activities. Every evening at 8:30 PM there was a kids’ disco, and the animators were amazing with the children. It quickly became impossible to tell who was Polish, Ukrainian, French, or German — everyone spent time together like best friends. Special thanks again to the animation team for creating such a warm atmosphere! After the children’s disco, at 9:30 PM, there was entertainment for adults. Every evening was something new and exciting. The hotel regularly invited performers such as acrobats, singers, and live music bands. And even when there were no guest artists, the animation team themselves organized unforgettable shows, dressing up as famous celebrities. It was fun, energetic, and truly entertaining! As for the food — it was excellent. The meals were varied, fresh, and very tasty. Drinks were also easily available, with a wide selection throughout the day. Location: the location is fantastic. There are many beautiful places for photos and simply for relaxing and enjoying the atmosphere. There is also a small beach bar near the hotel, which left us with very positive impressions thanks to its delicious food and cocktails. Overall, maybe this is not the best hotel in the world, but it has its own special charm. The staff really makes you overlook the small imperfections. Animator Chicho and the whole team are absolutely amazing people. Thank you. We will definitely come back!