Occidental Cala Vinas

Michalina Karpinska

We had a very enjoyable stay at this hotel and would definitely consider coming back. The rooms were clean and were serviced daily by the housekeeping team, who did a great job throughout our stay. The only downside was that some rooms had older air conditioning units which occasionally leaked after being running for a few hours. We also experienced a lack of hot water in some rooms, but whenever this happened, the hotel staff responded very quickly and resolved the issue efficiently. The gym could benefit from some modernization and updated equipment, but it was still usable. One of the biggest advantages of this hotel is having two swimming pools. It was very convenient because if you wanted a quieter atmosphere away from the entertainment activities, you could relax by the more peaceful pool. The food was excellent—there was a wide variety of options, and everyone could find something they liked. The all-inclusive package could be improved slightly, as international alcoholic drinks required an upgrade to All Inclusive Plus. However, the local alcoholic beverages were also very good, and the bartenders did an excellent job. The entertainment team truly was the heart of the hotel. There were games, activities, and music throughout the day, creating a fantastic atmosphere. The entertainment wasn’t just for children; adults could enjoy it as well. The team was incredibly friendly, energetic, and helpful. They made our holiday so much more enjoyable, and honestly, they are one of the main reasons I would love to return to this hotel in the future.

Maeve Lewis

We had a fantastic stay at Occidental Cala Vinas. Right beside the beach with a lovely beach bar, amazing food in the all inclusive package and lovely swimming pools. Plenty to keep the kids busy, especially mini disco each night and lots for adults too. The animators are by the pool all morning doing activities but you can join in as much, or as little, as you like. There's also a snack bar if you don't want to do full lunch some days. Can't rate the food highly enough. The only thing to be aware of is location. We took a bus one day into Palma but otherwise it's pretty much a hotel holiday which was perfect for a week. But if you like to get out and about, you'll need to organise a few trips as there isn't anything immediately nearby. We knew this when booking but worth pointing out. Great stay, ideal hotel for families.

Lauren Daly

Just got back from the most amazing honeymoon at Occidental Cala Viñas. Location = perfection. Calm and peaceful with stunning views but a stones throw away from magaluf and Palma Nova if you want to venture out. The hotel is super clean, food is amazing and the entertainment staff really make this place great. Shout out to Carlos who got the whole hotel joining in activities and socialising. He really made it for us, took the time to learn our names and greeted us with a huge smile whenever we crossed paths. He's hilarious! Evening entertaining was great. Thank you for a lovely end to our wedding celebrations!

Paul Alexander

7 night stay here, the location is perfect as it's quiet and traditional Spanish vibes, but only 25min walk to Magaluf. The Cala Viñas cove is amazing with plenty of room to lie all day or swim in the clear turquoise water. The area around the hotel is very safe and clean. The hotel itself is well laid out with plenty of places to sit or lounge. The restaurant is big a well air-conditioned, there's also an outside terrace too which we chose to sit out on every night for dinner. The food and drinks, as well as the staff, are the standout. Having been to some similar places in Turkey, Occidental Viñas is definitely tops for food and drink. The selection was varied perfectly, and the quality of the produce and presentation was excellent. Staff were great, very friendly and helpful. Room was perfect, we had a Superior Seaview with balcony room, with great views of Cala Viñas cove. The shower and toilet was modern and with plenty of room. The Aircon was on all the time and kept the room like an ice box, which was needed as it was mid-30's here the whole week, very hot - There was no extra charge for the use of it either which is a big plus. To finish, the hotel has excellent gym, outdoor/indoor pool facilities, all set up really well and plenty of space, we didn't feel hemmed in at any point and there was always enough seats, tables, loungers - which were all top quality, no cheap furniture. To summerise, this is an excellent choice and is what we have been missing with these all-inclusive holidays, the attention to detail and quality in all areas is why we'll be back next year.

Oxana Peredreev

We have been staying at this hotel for three days, and from the very first minute we felt that we had made the right choice. The reception staff were professional and welcoming. The rooms are modern, very well equipped, and extremely comfortable. The hotel's location is excellent. We also really appreciated the late dinner offered to guests arriving late at night—it was such a thoughtful gesture. The food in the restaurant has been delicious every day, and the restaurant staff are always friendly, attentive, and professional. They truly make every meal enjoyable. The only thing that worried me at first was something I noticed a couple of times while watching the entertainment activities. I saw some of the male animators behaving in a way that made me uncomfortable when interacting with young female guests. It did not involve me personally, so I tried not to judge too quickly. Unfortunately, today I experienced something myself. One of the male animators at the pool shouted at me, grabbed my daughter roughly by the arm, and spoke to us in a very rude and disrespectful manner. We felt so uncomfortable that we had to leave the pool immediately. He kept calling after us, asking me to come back, but after this experience I will never participate in any activities led by the male animation team again. This incident completely ruined my day. I came here to rest and recover my health, and instead I was left feeling stressed and upset. I believe that part of what I paid for this holiday also supports the entertainment team, so I cannot understand why guests should ever be treated this way. It is very disappointing because this hotel is otherwise wonderful. The beautiful surroundings, excellent food, comfortable rooms, and the kindness of most of the staff make it a fantastic place to stay. We still have almost two weeks left here, and I sincerely hope that the peaceful atmosphere, nature, delicious food, and comfortable accommodation will help my daughter and me recover and enjoy the rest of our holiday. From now on, however, I will avoid any activities organized by the men in the red shirts who introduce themselves as animators. Sadly, after today's experience, I no longer trust them. I hope the hotel management will take this feedback seriously, because a hotel of this quality deserves an animation team that treats every guest with kindness, professionalism, and respect.