Pestana Grand

Harsa Beagley

Amazing hotel well worth the 5 stars. We paid for a sea view and its well worth it. Huge pool. Staff are very helpful. Bonus was the spa area with free jacuzzi, sauna and steam room. Buffet breakfast and dinner has alot of variety. Location is perfect as can get a bus to Funchal with bus stop 4 min walk. Must do Valley of Nuns, West Island tour and cable cars. Tours from reception or there is travel company outside along the seafront.

Lynn Chesterton

We were put in this hotel when our flight was cancelled. We had spent the week in a different 4 star plus which was excellent. The Pestana Grand was a very different experience. The hotel has a general shabby appearance, the room looked grubby and shabby, the bed was hard and lumpy, the food was mediocre at best and the restaurant staff were unhelpful and looked very miserable. The bar and reception staff were ok and the grounds are very well tended. The outdoor pools have cracked cement and peeling paint. This hotel could do with a complete makeover as its position is lovely.

Fiona Dodds

Excellent Hotel - service with a smile from the outdoor pool bar where we lunched and had drinks. Breakfast too had great service. The pool staff were friendly and lovely too. The check in at reception was incredibly efficient and helpful. Had amazing weather in Madeira. Brilliant walks and great time to spend with family.

Jq Jq44

​My stay at Pestana Grand was a mix of highlights and disappointments. While the hotel’s location is undeniably excellent, several operational and technical issues significantly affected the overall experience. I am sharing this feedback in hopes that management will take constructive action. ​The Highlights: ​Stunning Views & Location: The panoramic views are breathtaking. Having direct access to the promenade is a fantastic feature for those who enjoy walking. ​Convenience: The proximity to a large shopping center is very practical and adds great value to the stay. ​Pool Area: The swimming pool was kept impeccably clean, providing a very pleasant environment for relaxation. ​Areas for Improvement: ​1. Dining Experience and Management: The dinner service was the most disappointing aspect of the stay. The food was often uninspiring and lacked flavor, with frequent shortages of key ingredients. ​Logistics: Poor station layout and malfunctioning machines (e.g., coffee/drink dispensers) led to long queues, even outside of peak season. ​Staff Organization: There seems to be a lack of clear role distribution among the waitstaff. This resulted in many tables remaining uncleaned and unready for new guests, despite staff being present in the dining area. ​2. Maintenance and Facilities: The hotel is showing significant signs of wear and tear and is in need of refurbishment: ​Carpeting: Many carpets in common areas are stained, worn, or lifting, which detracts from the hotel's premium feel. ​General Repairs: I noticed doors swollen from humidity, as well as bathroom and room fixtures that were poorly secured or falling off. These small but visible issues suggest a lack of routine maintenance. ​Summary: Pestana Grand has a wonderful soul and a prime location, but it currently feels like it lacks strong operational oversight. Improving the flow of the dining room and addressing the technical "wear and tear" would vastly improve the guest experience and the hotel's reputation.

Mark Summersmith

Lovely hotel. Not what I would call 5star! Maintenance is lacking. I reporteda problem in my room and my report was ignored. Some staff are very friendly; some were not at all friendly. The main dining room is unbearable when the sun shines. It's too hot and too bright. The huge windows need some sort of blinds.