Pestana Royal

Matt Firth

Had a week here as part of Jet2 package and we were really impressed. The rooms were comfy with everything we needed including aircon, safe, toiletries and pool towels changed every day if required. Vibe of the whole hotel was really nice and never felt too busy with lots of options of where to go from tree shade cafe/snack area, to busier main pool with swim up bar or lower quieter pool area. Never a problem getting sun loungers or sunshades and normally served straight away for drinks which were all decent quality from local Coral lager to branded spirits (although some premium spirits/cocktails were only available to higher banded guests but not a problem for us). Entertainment was also great if you wanted it, foam pool party (a lot better than it sounds!) and karaoke were particularly good fun. Good location to easily get down to the promenade and beach down a lift - beach was mainly steep into the water and stony but still nice for a swim. You could walk all the way to Funchal (east) or the lovely harbour of Camara De Lobos (west) if you wanted to but also we used the free shuttle to Funchal which was a big coach so enough room for everyone. The food and service was always excellent, quick service when entering the restaurant to provide drinks while the choice and quality of food at the buffet was really good and plentiful. We were a group of 6 but could always easily get a table together as required. Snack options were good, we all particularly enjoyed making our own stacked burgers with all the trimmings. We also made use of the pool table and crazy golf which were a bit tired but still good fun, too for us to try the tennis though!

Tom Hodgson

We have recently stayed at Pestana Royal and overall had a pleasant holiday. The hotel makes a great first impression. The foyer and public areas are grand and have a great aesthetic, are mostly well maintained and create a welcoming atmosphere. The staff throughout the hotel have been friendly and helpful, which has contributed significantly to an enjoyable stay. A special mention should go to Rosan, who has been excellent throughout our holiday and a real credit to the hotel. Our room on Level 0 was comfortable but felt a little tired compared to the public areas. Unfortunately, the wardrobe had a noticeable musty smell which meant we chose not to use it during our stay. We also encountered cockroaches in the room, which I do give a sort of give some exception to due to Madeira's climate, what isn't the best though is dead cockroaches in the corridors of level 0 for multiple days. The main disappointment was the "Premium All Inclusive" offering. We booked expecting the all inclusive package to include the standard range of holiday cocktails, only to discover that drinks such as Mojitos and Aperol Spritzes require an additional Premium All Inclusive upgrade costing €20 per room, per night. These are popular cocktails that many guests would reasonably expect to be included in an all inclusive package and it felt frustrating to find an additional tier of all inclusive within the existing all inclusive package. The drinks themselves did not feel particularly premium, which made the extra charge harder to justify. Despite these issues, we have enjoyed our stay thanks to the friendly staff, pleasant atmosphere and excellent public areas. With some attention to the rooms and a review of the drinks package structure, the overall guest experience could be improved further.

Martin Nosek

We enjoyed our stay in Pestana. With all inclusive you won't be missing on any food or drinks. Whole place is very clean and safe. Staff is super friendly and hotel offers quite a number of activities including tennis court,table tennis and minigolf. Our room was vey spacious and had a great view on the ocean that's on your doorstep. Although the hotel has 11 floors everything is very accessible by a lift but this can be challenging for people with limited ability. Location is great too with few extra steps down to the beach promenade. We also rent a car right within the hotel and it was very straightforward for reasonable price. We would recommend to everyone who wants to have great holidays and spend a few days in paradise.

SCOTT OLDFIELD

The staff whilst on our staff, we're brilliant. Interactive with children and hospitable 100% of the time, nothing to much for them to do! Food was a great variety, location was far enough out the centre but close enough to travel each day. Free bus service daily. Tour buses are great value.. the centre was amazing !! Plenty to see and do. The facilities at the hotel were plentiful to keep you busy the whole time. Spa, sporting facilities nightly entertainment.. First time to Madiera , won't be the last .. great for families

Kath Kearney

Large spacious room with balcony, small fridge & microwave, with sea and garden views. We were All inclusive and the food was plentiful and always a good selection, and waiters were quick to top up your glass. There was a good entertainment programme. There was lift access down to the beach and from there there were pleasant walks along the promenade to Funchal and to Camera de Lobos (weather permitting) both around an hour away. The hotel ran a free shuttle bus to Funchal twice daily which was handy. The bathroom was a little dated, and the sauna in the spa wasn’t very warm but we had a really enjoyable holiday.