Porto Platanias Beach Resort & Spa

Zsolt Soóky

Large resort hotel in Platanias village right next to the beach. The hotel is spread over a huge area, with many room types to choose from in several buildings. There are several smaller and larger pools between the buildings, which are not heated. Unfortunately, hotel guests "reserve" the sunbeds in the morning, so it often happened that although there was no one in the pools and around them, we still couldn't find a free sunbed. The sea-view rooms are spacious and have a kitchenette. Their terraces open onto the hotel's beach or a small fishing port. There are also rooms overlooking the pools or the main road or in quieter corners of the hotel. The staff is polite, helpful, and friendly. The service includes breakfast and all-inclusive. We paid for breakfast. The breakfast buffet offers a range of dishes in line with general European trends, supplemented by a few Greek specialties. Hotel guests also have access to a moderately equipped fitness room and a spa area available for a fee. We spent a very pleasant week in the off-season at the hotel. Thank you!

Александр Митрович

We stayed at this hotel from September 29th to October 6th 2025. We had a two-level Maisonette room. The room was fairly clean but old. The lighting was inconvenient, there weren't enough sockets and hooks for towels, and there weren't even any shoehorn and slippers. You have to pay for the safe box, which is very strange, but the most outrageous thing is that we also have to pay for sun loungers, even though we bought all-inclusive. This was disappointing. The waiters in the restaurant were slow to take away dirty dishes from the tables. There wasn't much food after dinner, and they wouldn't give it to you even if you be all-inclusive. The bartenders at the pool bar were greedy and would make you a cocktail without a tip, treating you like you are a piece of shit. I wanted to throw a slipper at them, but I held back. I would never return to this hotel and I wouldn't recommend anyone stay there until they change their “policy” towards guests. The hotel management apparently doesn't understand that it's 2025 now, not 2005, and they're losing out to Turkish hotels.

Rachel Swift

We were moved from the village resort to the beach resort due to being under subscribed at the end of the season. We were worried as we booked there for the water park but on jet 2 looking into it they were keeping the park open with the rest of the resort shutting. Fine print though states both resorts have to pay extra for the water park at €15 per person. We did use it one day and as the resort was shut there was only one other family there, only downside was we couldn’t use the shop as it had closed down for the season but the main rd is very close. The beach resort is lovely, clean and the rooms are clean and can be cleaned daily. The food is lovely but it’s the same things every night with a very small variation so does get a bit boring by day 5-6. Pools are very cold apart from one which is heated. Beach is on the doorstep but you have to pay for the beds and drinks. If you’re a white wine drinker, find something else, it’s not nice. Buses to chania are very frequent but very busy so be prepared to wait as they will just drive on.

Matthew Vasilakis

Staff was very strange during check-in. They tried to "offer" me another room at a nearby property taking me with a golf cart to another building of their about a 1/4 mile away. Apparently they have other buildings not connected to the main hotel and they want more people to stay at those locations since they are unknown however the way they conducted business was very fishy. They would go in the back multiple times to discuss things in private and come back and tell me something and then go back again. Furthermore, we were never notified that the sunbeds directly behind the hotel were pay per use which I would have had no issue with had I known. On the 1st day of using them, I was approached by a man with a credit card machine after laying the sunbed for a 2 hours and still using it and was told I owe him 7.50 Euro per bed and I asked him why and he said it was their policy. I informed him that no one told us and he said it was on the sign near the beach hut area, I looked and there was no sign at all. I paid him but it was a very unneccessary experience and the weird thing is he only charged 1/3 of the guests. He would do a row or two of sunbeds then leave back to the hut. Then there were the random hotel workers asking to give you a massage but do not understand the word No. My friend who booked his own room with them told them multiple times No but one of them proceeded to touch him and start massaging his foot. Very unprofessional. Definitely NOT 5 Stars

Casper Steenkamp

We made a reservation at the Porto Platanias Beach Resort & Spa. However, upon arrival the Hotel refused to honor our reservation and accommodate us at the hotel. They suggested that our reservation was at the Porto Platanias Village Resort (a much lower rated hotel in same group). Booking.com responded to our enquiry and confirmed that our reservation was in fact at the 5-star Porto Platanias Beach Resort & Spa as we had said all along. We forwarded all our proofs of the reservation but the the hotel did not accept it and never responded to our messages. We had to stay at the second-rated hotel for the entire stay. We wanted to stay at a hotel that fronted the beach. We did not even consider (know of) the Village-hotel at the time of making the reservation and therefore would have chosen a completely different hotel had we have known that the hotel would transfer of our reservation from the Beach Resort & Spa to the Village Hotel. We believe the hotel is directly responsible since they are either grossly negligent in allowing third-party partners to offer rooms at the Beach Resort& Spa and then placing them in the second-rated village hotel. Or alternatively, they are complicit since ultimately they are selling rooms at much higher rates than what one would pay if you were to book directly at the second rated village hotel, that would not have been sold.