Side Crown Palace

Ioana Ivan

⭐⭐⭐⭐⭐ Lovely holiday We had a really good stay at Side Crown Palace and really enjoyed our holiday. Everyone we came across was friendly and helpful and made us feel very welcome. I have to give a special mention to Mustafa on reception. He was honestly brilliant with us and went above and beyond whenever we needed anything. Nothing seemed too much trouble and he was always friendly and happy to help. He definitely deserves some recognition as he made our stay that little bit better. Overall we had a lovely time and would definitely come back. Thank you to all the staff, especially Mustafa, for looking after us!

B L

Honest Review We had a great stay overall. The service was excellent, and the staff were always friendly, smiling, and eager to help. Our room was kept very clean throughout our stay, and fresh towels were provided whenever we needed them. The food was good with plenty of variety. As a family with children, it was important that our kids had different options to choose from, and the restaurant offered a great selection that suited them well. The hotel itself is clean, well-maintained, and has a high-quality feel. While you can tell that some parts of the hotel are starting to show their age, it never affected our vacation in any negative way. The surroundings are beautiful, and the beach is clean, well-kept, and a wonderful place to relax.

David Toth

We stayed at this hotel in early August 2026. I simply cannot imagine what kind of hotel someone has visited if they rate this place as five-star, or whether they are even familiar with the services offered by other five-star hotels in the area. In terms of quality, this is a decent three-star hotel—nothing more; in fact, several nearby hotels offer better quality despite having a lower rating. For instance, the Royal Style Hotel—located right next door and in a similar price range—also markets itself as five-star but delivers far superior quality. The room we stayed in (Family Room 5520) was dirty and worn, and the furnishings were outdated. Although we reported the issue to the hotel, they clearly didn't care much and couldn't offer a room change because they were fully booked. Food: huge quantities were available daily, but the selection was the same every day—mostly tasteless, frozen products. Staff: the majority of the employees looked tired and overworked; frankly, it felt as though they were working against their will. Entertainment: the standard was notably poor; I would rather not even write about the children's programs. Pool area: overcrowded; by 7 a.m., it was already impossible to find an available sunbed, even though there were no guests at the pools yet. Towels: in theory, this is a five-star hotel, yet it was impossible to simply get a towel or have one replaced during the day. I had a serious dispute about this with the hotel’s guest relations department—I couldn't believe such a situation could exist in a five-star establishment. ...and I haven't even mentioned that the water slides operated only intermittently; that the constantly wet corridor between the two buildings was a slipping hazard; that the staff member offering massages aggressively tried to pressure guests into booking one every single day; that it was practically impossible to get a reservation at the Italian à la carte restaurant; or that—despite it being an all-inclusive hotel—you had to pay extra for many things if you actually wanted to use them, as most staff members had their hands out for a tip (otherwise, "unfortunately," everything was already fully booked). There are few hotels where you can't wait to go home, but this was one of them. All in all, this is not a hotel we would happily return to.

Nurka

Overall, we were satisfied with our stay. The rooms were spacious, clean, and comfortable. The pool, beach, and food were good. The restaurant staff and the hotel employees were friendly However, the shuttle service to the beach could be improved, as it was not very convenient. Big disappointment was the Mini Club and the Mini Disco. We chose this hotel mainly because we were traveling with child, but seemed uninterested and unmotivated. Not very friendly, and at times even came across as rude. There shouöd be more creative or engaging activities for the children, and the Mini Disco was quite ordinary and lacked energy. We hope the hotel improves this area, as it would make a big difference for families with children.

Sonia Sahani

We are currently staying at this hotel checking out tomorrow. We are a group of 6 vegetarian family members. WORST EVER HOTEL EXPERIENCE. The hotel is built beautifully and rooms spacious and clean. Location is good as well. But The staff members are extremely rude and uninterested in the guests. They don’t like English or British people and they make it very obvious. I had a drunk lady in her bikini who was lost on my floor and was knocking on my room door for help. When I called the reception they said they will send someone. NO BODY CAME FOR 30 minutes while I was trying to comfort her - until the lady fell down banged her head and passed out on my door step in front of me. I had to beg and scream at the reception to help her. They simply didn’t bother! Very shameful! We stayed for 7 nights all meals inclusive package.. but there was 0.01% vegetarian options in starters & main course - just boiled vegetables and absolutely Zero 0 vegetarian desserts. We requested multiple times to make vegetarian food for us. BUT THE CHEFS RUDELY REFUSED. We tried to speak to the Guest Relations Manager on day 2.. waiting for 15 minutes at her desk in the lobby.. she did not even acknowledge us and was busy gossiping with another staff member. She had a zero expression blank uninterested face with no courtesy greeting at all. She heard us out with no expression and just said with a blank face “you fill a form and I tell the kitchen to mark the vegetarian food. I cannot do anything else” the most nonsense and stupid response! We didn’t ask for the boiled vegetables to be marked! Only Chef Norretti who comes in the afternoon was kind enough to make mushroom curry for us on some of the days he was there. We could see all the other chefs angry and annoyed at Chef Norretti for helping. All seven days we were left to eat water melon and musk melon and pizza for breakfast, lunch and dinners. After begging and pleading we got eggless pancakes on two mornings. Its the WORST HOTEL WITH WORST GUEST SERVICE. Chefs are extremely rude and refused to cook vegetarian food for us. They told us you already have vegetarian food on the buffet why should we cook extra. So I took a picture of the so called vegetarian options for us and the response from chefs everytime when we asked for any food. My entire family starved at this place for one week. We came here to celebrate my husbands birthday and my son’s 18th birthday. Worst experience and horrible service. They deserve to be stones and not stars! PLEASE DO NOT STEP IN THIS HOTEL IF YOU ARE VEGETARIANS OR BRITISH