Sofitel Bali Nusa Dua Beach Resort

Eric

I had a very enjoyable stay at Sofitel Bali Nusa Dua. The hotel is beautiful, with well-designed amenities that create a true resort atmosphere. I especially loved the pool-access room, which made the stay even more relaxing and memorable. The service was outstanding. Special thanks to the butlers, Ayu and Bagus, who were warm, personable, and made the effort to check in with me daily to ensure everything was going well. The staff at the executive lounge were also exceptionally friendly, attentive, and always ready to assist with my needs. My only slight disappointment was during check-in, when I was informed that no upgrade was available because my villa was supposedly already the highest room category, which was unfortunately not the case. While this did not significantly affect my stay, I felt the explanation could have been more accurate and transparent. Overall, I had a wonderful experience and thoroughly enjoyed my time at the resort. I would gladly return and look forward to staying here again in the future.

Selen Sen

We recently stayed at the Sofitel for 9 nights, and from the moment we arrived, the staff went above and beyond to make our stay special. Travelling with a one-year-old can be challenging, but nothing was ever too much trouble. The team happily heated up our son’s meals whenever we needed, and they even surprised him with a beautiful birthday cake in our room to celebrate his first birthday. It was such a thoughtful gesture that made our holiday even more memorable. A special thank you to Sri and Mega, who looked after us at breakfast most mornings. They were always so warm and welcoming, and they made such an effort with our son, Max. Seeing them make him laugh every morning was such a lovely way to start our day. We’d also like to thank Mila for taking such wonderful care of our room throughout our stay. She was incredibly kind, attentive, and did an exceptional job every single day. Finally, a huge thank you to Chandra from the concierge team for driving us to the airport. He was so friendly and helpful, and it was the perfect end to a fantastic holiday. Thank you to everyone at Sofitel for making our family’s stay so memorable. We can’t wait to return!

Drg

Lovely Property, but Service and Culinary Variety Have Room for Improvement Overall, our stay was decent as the resort property itself is beautiful. However, we felt that the level of proactive service and attention to detail could be improved to better match guest expectations. A few honest observations from our stay: Room Size: We booked the Lagoon Access room with Club Millésime benefits. For a premium tier, the room layout felt a bit tight and cramped for a family. Staff Engagement & Kids Club: The staff were polite but generally passive. There was little initiative to inform guests about daily hotel activities. At the Kids Club, the staff seemed less engaged in interacting or playing with the children; the approach felt a bit transactional, focusing more on reminding us about the 2-hour free limit and paid programs. Dining Options: With three restaurants on-site, the menus for all-day dining and room service felt somewhat limited and heavily Westernized. Looking for more variety, we had dinner at neighboring hotel one evening. Ironically, even though we weren't staying there, the staff were incredibly attentive, welcoming, and enthusiastically invited our child to join the Balinese dance. Safety & Maintenance: The kids' pool was under maintenance during our stay without many information to us..and also many guests ignored the sign and went in anyway. Despite this, we noticed a lack of lifeguards on duty at both the pool and beach areas, which is an important safety consideration for families. The premium price for the Club tier would feel much more justified with warmer and more proactive hospitality. Hopefully, Sofitel can use this feedback for future improvements.

Ms SnowY

Had a fantastic stay at Sofitel Bali and will absolutely be coming back. The absolute highlight was the butler service. A huge thank you to Bagus and Diah — they were incredibly thoughtful and attentive to every little detail. They actually kept track of our daily schedule and bookings better than we did, which made the whole trip effortless and relaxing. The hotel itself is beautiful and hard to fault. If I had to point out one small area for improvement, it would be the dining options. It would be great to have a few more restaurants to choose from, or perhaps some themed dining events featuring different cuisines to give guests a bit more variety. Overall, a wonderful experience!

Cheryl Kirwin

The Sofitel really looked after us as we celebrated our 40th wedding anniversary. Our upgraded room was beautifully decorated by the housekeeping team. We really enjoyed meals at Toya beach bar and grill. They make a great flat white for breakfast. Vivin provided outstanding service at dinner especially when my husband mentioned he liked the chimichurri sauce, she made sure to bring extra! We were lucky to get a table for dinner without a reservation as we arrived at 6, if you like to eat a bit later I’d recommend making a reservation. The gardens are beautiful and the location right on the beach is excellent.