The Sakala Resort

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Thank you SAKALA team! Our two bed room pool villa was spotless, spacious, beautifully decorated with an incredibly comfortable bed and a great view. Thank you to Ira and Lisma at reception for providing exceptional customer service and prompt response to our enquiries. The staff were attentive, welcoming and accommodating. They went out of their way to ensure that we were comfortable. Nothing was too much trouble. Thank You to Rini, Kaca and Gita for providing superior customer service at breakfast. Breakfast buffet was delicious with a huge variety of options. I will definitely recommend SAKALA Spa! Our experience was excellent and we would come back. Massage therapist Prima and Sinta was friendly and professional. The atmosphere, cleanliness and quality of the spa was professional and relaxing.

Layla Shaw

Overall a great place to stay, a little bit isolated but that’s what a lot of people are looking for. Shout out to Koming for her kindness, what a lovely lady. She cooked my eggs to perfection and remembered my name and my order every time. Food in the restaurants was nice but sometimes more than you would pay in Australia which shocked me a bit. The 21%tax hurts! We had a great time, gym was awesome, rooms were huge and the grounds were well kept.

Bradley Vernon

Neither of our rooms were ready when wr arrived at just before 4PM. ​It was clear that something wasn't right, as the staff were whispering back and forth. The check-in process for the first room took 30 minutes & the second room wasn't available until 1.5hrs later. ​By way of apology, we were provided with a room upgrade, two massage vouchers, and a 1-hour late check-out. This was a great gesture and much appreciated, as it put our stay back on track. ​The stay itself was very nice. The hotel is lovely, the pool is great, the buffet breakfast is excellent, and the staff throughout the property were friendly. However, please note there is an enormous development site directly next to the property, so some rooms look directly onto it and it may become noisy in the future. ​Unfortunately, checking out was an even bigger shambles than checking in. We were locked out of our room because, despite the agreed-upon late check-out, the system hadn't been updated. As part of our Hotels.com booking, we were entitled to a 20% Food & Beverage discount per room. ​Because of the admin mess at check-in, the front desk could not figure out how to apply the discount. Resolving this took another 30 minutes, we ultimately left with only a part of the discount applied. Because we had a flight to catch, we couldn't spend any more time trying to rectify it. ​ ​​Overall, the front desk was terribly disorganized, making the arrival and departure experiences incredibly frustrating.

Kelli Furr

This hotel layout is frustrating! There are absolutely no bathrooms in the common areas. There is a single stall bathroom in the lobby and if you’re eating breakfast and you need to use the bathroom, you have to go down an elevator around the corner up another set of stairs around another corner to find a bathroom. It’s awful. Then for some odd reason, they’re swimming pool closes at seven, but if you try and get in the swimming pool at 6:30, they’ve somehow already put chemicals in it and then you have to walk across the street to the beach. You can’t swim in because the water is dirty, they literally tell you that you can’t swim in it. Good news they put another pool over there though. Definitely would never book this hotel again. Lots of nice hotels in the area pick another one

Konstantin Rybak

Sakala Resort was overall a very good hotel. Our butler, Weda, was exceptional — she organized everything we needed promptly and professionally. Many thanks to her. The villa was spacious, comfortable, and well equipped with all necessary amenities, although it felt slightly tired in places. Breakfast was good, and both the pool restaurant and the main pool were enjoyable, with good service throughout. The hotel is conveniently located about 5–10 minutes by taxi from Bali Collection, which offers many of the best restaurants in the area. There is also a hotel shuttle bus. A Grab taxi costs around €5 one way. The only significant negative point was the beach. While the beach area itself had sunbeds and a café, the actual beach was dirty and surrounded by hundreds of boats. There were constant boat fumes, and water sports activities on both sides meant boats were moving continuously. Although a swimming area was marked with buoys, it was small, shallow, and the water was not clean. If not for the beach conditions, I would have rated the hotel 5 out of 5.