St Regis Saadiyat Island Resort

R

Rooms are very comfy and in line with st Regis brand. We stayed here the weekend of the Dave Chappelle show in Abu Dhabi. There are many hotel options and we chose this one because they have an indoor pool - supposedly. Nothing was mentioned at time of booking, but when we arrived for check in were told the pool was under maintenance and could not be used. This was a huge disappointment since it's much too hot in Abu Dhabi in June to do anything outdoors and is one of the main reasons we chose to stay here. Front desk staff were not really kind of empathetic when we shared this feedback and were just dismissive, the attitude of staff seems to fall short of the supposed luxury brand of st Regis hotels. Also when we arrived for check in it was already past usual check in time and we were told our room was not ready because the hotel was busy those days. You would think an established hotel such as this would be able to account for times when they are more busy to not delay check in? It's not as if it's overbooked, it's maybe close to their capacity but within capacity still which should be managed. They did offer us complimentary drinks in the lounge in the lobby but we still had to pay for snacks ordered at the lounge during the same sitting which was a bit tacky- if you're going to offer something complimentary to make up for a shortcoming, make sure the experience is actually complimentary. Also we simply ordered some bar snacks to go with our drinks, not like we tried to order caviar or something extravagant. And plus the fact that we were only forced to wait there because our room was not ready at the time it should have been. Overall I thought the rooms were really comfy but the whole experience has a few glitches which were not what you'd expect for a hotel of this calibre and price.

marques de vargas

Right from the start: the hotel is at the upper end of the price range, both in terms of accommodation and food and beverages. What truly defines the quality of the property, as is so often the case, are the people who work there. The service is—there’s no other way to put it—outstanding. Reception, butlers, pool and beach service, restaurant service (especially at Sophia), and breakfast service are simply top-notch. The staff are friendly, helpful, and warm. Compliments also go to the management; staff training clearly has a very high priority. The hotel is suitable for both adults and families with young children, as there are designated areas for adults and for families at both the pool and the beach. The pool is heated in January, which is very pleasant. We would be happy to return.

Martino Pinelli

We arrived on Thursday evening and were welcomed with great style and professionalism. We received an upgrade to a beautiful suite with dedicated butler service, which made our stay even more special. The hotel is stunning in every detail, the breakfast is absolutely dreamy, and there are several excellent restaurants and plenty of activities to enjoy. The staff is incredibly kind, attentive, and always ready to help — they truly pampered us throughout our stay. A dream experience that we will never forget.

Antonio

Beautiful resort right off the beach with a large pool complex and other amenities. Service was excellent throughout most of the property. Rooms were decent sized and modern with a few issues with layout such as lack of plugs by the bed, strange bathroom layout for two queen bedroom, and difficulty with managing the lights in the room. There's a large gym in the complex with plenty of weightlifting equipment and an indoor swimming pool. The outdoor pool area provided plenty of chairs along with very attentive and friendly staff. The only issue was the gnats by the pool area that would bother us as we tried relaxing. The beach also had plenty of seating and offered a large stretch of beach to walk along. Breakfast had a good selection although the quality could be hit or miss. There were also issues with service such as clearing dishes, struggling to get someone to take my breakfast order, and mistakes with the breakfast order.

Ather As

"I would like to express my sincere gratitude to John. He is truly an asset to this hotel. His professionalism, kindness, and attention to detail made my stay unforgettable. He goes above and beyond to make guests feel welcome. Exceptional service!"