The Celestine Hotel Tokyo Shiba

J ZHANG

A perfect stay in this hotel. We booked 4 nights for the wide king room and the size is spacious if comparing other hotels as same price. The front desk staff are very friendly and professional. They arrange an early check in for us to allow us to have a rest rather than sitting in the lobby until 3pm. Also, I have an early flight and booked a taxi around 4:15am. The young lady wait with us 15min to handover and communicate with the driver to make sure he is going to the right terminal. There are free drink and snacks at level 14 lounge and patio everyday. We are happy with the cleanness of the room as well. Nothing to complain with the given price and the lovely staff here. Only thing to consider is this suburb is surrounded with business building. Not much choices for your dinner or not that convenient if you want to shopping around but that is nothing to do with the hotel and it is more like your preference for a busy or quite areas.

Derek Ng

Exceptional Service & Genuine Care – A Supreme Experience I had a truly outstanding stay at Hotel The Celestine Tokyo Shiba. The service here is world-class—polite, proactive, and deeply caring. I want to personally commend the front desk team, especially two staff members who went above and beyond: • Shimada San: After I had checked out and was already far from the hotel, I realized I had lost my wedding ring. Shimada San was incredibly helpful, searching every single corner of the property in detail to assist me. Her dedication in such a stressful situation was remarkable. • Manami Fukuro San: When I returned a day later needing a formal letter for a travel insurance claim, she handled it immediately and professionally, allowing me to process my report without any delay. Beyond individual assistance, the hotel's general management is seamless. We left for a 2-day local tour and stored most of our luggage at the hotel. We returned late at night to check into a different room, and were so touched to find that the staff had already moved all of our luggage into our new room. After a long day of travel, this level of thoughtfulness was exactly what we needed. The hotel amenities are also top-tier. The 14F guest lounge is a highlight, offering free wine and snacks with a surprisingly relaxing outdoor seating area. If you are looking for a hotel that combines high-end comfort with staff who genuinely care about their guests, this is it. Highly recommended!

Kookie Pinonia

It’s my first time in Tokyo, and we chose this hotel because it’s near Tokyo Tower. It was a 10-minute walk to the tower, but you could see the view immediately, and it’s only a 2-minute walk to Shibakoen Station. The location was perfect, and we loved how peaceful the area was. The service was excellent and all the staff were friendly. We tried the lunch menu at their restaurant and it was definitely worth it. We are thinking of coming back again. All the amenities were clean and well-maintained as well.

Will Brennan

The service staff are amazing but the food was not great. The rooms are comfortable but fairly dated at this point. In general it feels like an older version of what a five star hotel is. In general I’d rather have better food than have someone open the elevator for me, or have paid massages available in my room. But again, everyone who works there is lovely and they all do an amazing job.

Anna R

I stayed here for one night solo on a long layover a while back. The room was very small but good enough for one person. Got to wake up to an amazing view of Mt Fuji in the morning. I liked the area as it was quieter and less busy than other popular neighborhoods. The negatives: -I exclusively stay at 5-star hotels and I travel full time so I’m well-versed in this world. This was a 3-star at best. -The rooms are dated -No assistance with luggage at my arrival or up to my room (as one person with 3 bags this was an annoyance and something I expect from a 5-star)