The Mulia

Yena Kim

I had the most precious experience here. I would definitely visit again. We had a honeymoon trip in Bali, all the memories in this resort was really beautiful. Especially... cool and dry room which made me fell asleep easily and on the other hand the toilet seat was so warm... i just loved it so much and i already miss it. Just need to work hard for another trip

Mary B

We stayed here with my husband for 6 days. The staff were very friendly and welcoming. A special thank you to the amazing team at the beach café Soleil 😍 greetings to all of you, and thank you for the atmosphere, service, and great mood you created. The hotel itself is beautiful with a large territory, and the beach area is absolutely stunning with several relaxing zones. The pool water was crystal clear and had no chlorine smell, which was a huge plus. However, there are a few things worth mentioning. On the first day when we arrived during the daytime, we asked what food options were available. We were only directed to one Asian restaurant, although later we found out that lunch at the international café was also available 🍽️ The bed linen always felt slightly damp. At first, I thought it was just because of Bali’s humidity, but in other hotels we didn’t experience this issue. Perhaps the pillows or blankets were already a little “tired.” The furniture in the rooms also looked quite old and worn out. The fridge in the room was also quite warm. However, I would like to compliment the staff for how quickly they handled it ,after we requested a replacement, it was changed within an hour. And one particularly strange moment really stood out 😄 While we were walking around the beach area, it suddenly started raining heavily. We wanted to stay under the poolside shelter for literally 10–15 minutes just to wait for the rain to stop, but a hotel staff member asked us to leave the area because we had a one-bedroom room and not a suite 😆 But thank you anyway for allowing us to wait out the rain for a little while under the shelter reserved for suite guests 😄 That was so kind and generous of you 🤣🤣🤣 Overall, despite a few uncomfortable moments, we still enjoyed our stay. The hotel has a beautiful atmosphere, amazing beach views, and many lovely staff members who truly made the experience warmer. We hope the management will pay attention to these details, because this place really has the potential to be exceptional ☺️

Nikki Caudry

We recently stayed at The Mulia for a week in two suites with our adult daughters and the experience was outstanding from beginning to end. Check-in was seamless and our wonderful butler made us feel immediately welcome, taking the time to show us around the suites and explain everything clearly. He handled dinner reservations and any requests effortlessly throughout our stay. Breakfast in The Lounge was fantastic, with a great à la carte selection and beautiful quality. The staff quickly remembered our coffee and juice orders and were always happy to suggest something new to try. High tea was a definite highlight—delicious, generous and made even better with free-flow cocktails and beverages. The resort is immaculately maintained, with stunning gardens and a calm, luxurious atmosphere. The staff consistently anticipated our needs and were always one step ahead. Every team member was wonderful, but special mention goes to Rima, whose warm smile and genuine care truly stood out, her service was 10/10. Our butler Agus was also exceptional, going above and beyond with kindness, professionalism, and thoughtful attention to detail. A truly memorable stay, and we wouldn’t hesitate to return. The Caudry Family

Roxanne Siliato

The Mulia was the best stay whilst we were in Bali - a definite favourite of ours. The hotel is absolutely beautiful and so very well maintained. We will certainly be returning, and we will certainly be recommending the resort to everyone we know. From the moment we drove into reception, we were treated like royalty. Each and every member of staff were so lovely and could not do more for you if they tried. Arrival was seamless and bags were taken off us and delivered to our room immediately. We were taken to our room and we were provided information rundown by the lovely lady who escorted us to our room. Breakfast buffet was such a lovely experience - what a beautiful restaurant. We were overwhelmed by the choices we had - there were several different stations and there was even a desert station and ice cream/ frozen yoghurt station. It didn’t feel like a chaotic buffet - it felt like a lovely experience. The servers were so attentive and remembered our drink orders each day. You never had to ask for a thing; the servers would have whatever you needed right there without you even having to ask them. The rooms were amazing. So clean, big and spacious! The bedding was absolutely luxury and we had the best nights sleep whilst there! The pool was an amazing experience - such lovely lagoon pools and they are massive. Again, the service was next level. The staff would find a spot for you on the daybeds, clean them and be sure that you always had what you needed. They would even remember your name and pop over just to have a chat with you to see how your holiday was going. Honestly, we did not want to leave. I cannot put into words how much of an amazing place this is. We will certainly be back and I cannot wait until we do!

samantha atkinson

Our family booked three rooms at The Mulia to celebrate some special family milestones, and unfortunately this has been one of the most disappointing luxury resort experiences we’ve had in Bali. The resort itself is beautiful and the grounds are well maintained, however the service simply does not match the five-star reputation or price tag. One of our biggest frustrations was that kids weren’t allowed on grassed areas, and it felt a bit like a concrete jungle. Throughout our stay, many interactions with staff felt transactional rather than genuinely guest-focused. The attitude was often to explain what couldn’t be done instead of trying to assist. For a resort that promotes luxury hospitality, this was extremely disappointing. There were also several other issues throughout our stay:
• Wi-Fi was unreliable and frequently connected without actually providing internet access. We reported it multiple times and were simply told that IT said everything was working, despite the problem continuing.
• The rooms had poor sound insulation. The bamboo flooring in the hallways creaks loudly whenever people walk past, and between staff, neighbouring guests and children running through the corridors from early morning, getting a good night’s sleep was difficult.
• We encountered bugs in our room and felt the cleanliness standards could have been better.
• There was confusion regarding our child’s half-board package, requiring us to repeatedly seek clarification.
• We were required to pay a 5 million IDR security deposit, with advice that refunds could take up to a month.
• We enquired about airport transfers which I thought were part of the hotels service but they wanted tocharge us 450,000 IDR for an airport transfer, which felt excessive.
• Food and beverage prices were significantly higher than comparable luxury resorts nearby. And it was very hard to get service around the pool areas. The only real highlight was the buffet, which was excellent. However, one great meal doesn’t make up for the overall experience. We’ve been travelling to Bali for more than 20 years and visit several times each year. Immediately before staying at The Mulia, we stayed at Padma Legian, where the staff were welcoming, accommodating and genuinely focused on guest experience. We have also stayed at the neighbouring Apurva Kempinski, where room rates were comparable, yet the service, flexibility and overall value were on another level. For the amount of money charged, we expected genuine five-star hospitality. Instead, we found an inflexible, overpriced resort that lacked the warmth and customer service Bali is famous for. We won’t be returning and, unfortunately, cannot recommend The Mulia to families, if you want a hotel with no vibe this is it.