The ShellSea Krabi

Vanja N

This was the biggest disappointment of our month-long trip in Thailand. Given the price and 5-star rating, our expectations were much higher. We stayed in a pool access room. The first room we were assigned had a very strong musty smell, which appeared to be masked with an intense artificial fragrance. It seemed the staff were already aware of this issue. After requesting a change, we were moved to another room without the artificial scent, which was somewhat acceptable. The location was another major drawback. There is very little within walking distance, and transportation was inconvenient. Hotel taxis were approximately three times more expensive than Bolt, while Bolt drivers often declined to come to the resort, making it a constant challenge to arrange transport. Aside from these issues, the resort itself did not offer anything particularly memorable or enjoyable that would justify its 5-star status. We were also surprised to see extra charges for sauna use, which is uncommon for resorts at this level. Overall, the experience did not reflect the price or the rating, and we left feeling it did not offer good value for money.

Eva Prifugard

We had an excellent stay at this hotel. The property offers a beautiful and peaceful setting, perfect for a relaxing getaway. What truly sets The ShellSea apart is the quality of the service. The staff is absolutely lovely—highly professional, yet warm and consistently attentive to every detail. They truly made us feel welcome throughout our entire visit. The facilities are impeccable, and the overall atmosphere is very serene. We highly recommend this hotel to anyone looking for top-tier service in a stunning location.

bunyaporn burechittinanta

BAD Value We stayed in room 1204. The hotel has a pleasant environment and well-designed spaces, but the room maintenance is extremely poor. The bathroom grout has turned yellow and is clearly deteriorated. The drainage is inadequate—when showering, the water overflowed and flooded up to my feet. Only one sink was usable; the other was clogged and overflowed. In the toilet area, the bidet hose was leaking, causing water to pool on the floor, even though this area should have remained dry. The walls also showed water stains and black mould marks. Additionally, the pillows had an unpleasant smell. I had to ask staff to replace all four pillows, yet none of them were down pillows as expected—they lacked shape, were clumpy, and very uncomfortable. Even after replacement, the pillowcases still smelled like sweat. The bed sheets also did not feel clean or fresh; they appeared old and heavily reused. Stains on the old towels with some hairs too…. Pool has no bar service. Everything is do it yourself. Food options were limited and mostly consisted of cheap selections. Dirty plates were left piled on our table, with no staff making an effort to clear them. To top it off, we were promised a checkout time at 01.30 However, in the morning a staff rang us up and told us to leave at 1. Very Rude For a price of almost 10000 per night, the condition of the room and service was completely unacceptable. We raised our concerns with the staff, who only responded with uncomfortable expressions and made no attempt to resolve the issues. “AVOID STAYING HERE”!!

Merve Kahraman

This was the most disappointing experience we had traveling in our lives. To start with, the photos on the website are there to scam customers because the reality is far from a 5 star ‘luxury’ experience. When you enter the lobby, there is a strong toilet smell. Moving on to the room, the towels provided are old and have stains, there is a moisture smell, everything is old and outdated, the slippers provided are pre used (not one use only). There is not even hair conditioner in the bathroom, only small bottles of shower gel and shampoo. When we went to the pool, the pool staff does not bring the towels, you have to set up your own sunbed and move it yourself, the pool area is not attended throughout the day ie there is no water or any drinks service provided. ‘Aqua yoga’ exercise was provided by pool staff who did not have any sort of qualifications and mocked the guests throughout. On the beach, there are no sunbeds or service, you swim at your own risk bringing your own towel etc. Breakfast was inedible with fruit flies all over the food. Bonus point is cockroaches at night all across the resort which again proves the cleanliness. This place is a rip off, we stayed for our honeymoon and paid more than the 5 star luxury experiences we had in Europe. Not even a ‘Happy honeymoon’ note let alone any sort of perks. Please do not book this based on the fake photos they have on their website as the place and the service is not even close to 5 star.

Bono Kwan

The service attitude was good, they are very helpful and always smiling , makes you feel very welcoming. but probably deal to the English problem. Time to time we have some misunderstanding between. But overall is okay. The whole team spirit is good for the hotel management team. The room is good , cleaning is alright. I like the dining area, it’s very nice place