The Westin Resort Nusa Dua

Aram Chtchyan

Excellent front desk team, smooth check-in process, and very good breakfast with friendly staff. The people working here are the hotel's strongest asset. Unfortunately, several issues prevented this from being a truly great stay. The air-conditioning system is poorly designed and does not regulate temperature properly. Regardless of the temperature selected, it keeps blowing cold air and the room becomes uncomfortably cold unless the AC is switched off manually. Wi-Fi is slow, unreliable, and disconnects frequently. Mobile app service requests are often misunderstood or fulfilled incorrectly. The smoke detector is positioned directly above the bed and flashes every 15 seconds throughout the night, which is distracting when trying to sleep. Housekeeping was inconsistent. Washcloths and hand towels were difficult to obtain, and bathrobes removed during cleaning were not always replaced. There are also safety concerns, including uneven stair risers that create a trip hazard and very slippery bathroom floors. Breakfast quality was good, but coffee and tea service was often slow and uncoordinated. The Elite Member photography voucher is also misleading. To receive the single complimentary photo, guests must first spend time on a photo shoot and sales presentation. For most guests, it's simply not worth the effort. Overall, great staff and breakfast, but several comfort, maintenance, and service issues need attention.

Ben

We had a wonderful 3 days and 2 nights stay here! From the moment we arrived, the service was truly exceptional. Every single staff member was warm and attentive, but we would especially like to thank Ms. Arisa and Ms. Septa. Despite the hotel being fully occupied, they went the extra mile to help change our room and even kindly allowed us to use the thermal facilities free of charge. We honestly did not expect that level of care and we deeply appreciate their effort. The breakfast was lovely — very tasty with a wide variety of choices. It was absolutely worth the price and something we looked forward to each morning. The facilities are amazing and truly five-star resort worthy. With beach access, canoe bicycles, the pool, and many other activities, we never ran out of things to do. We spent our entire stay enjoying everything the hotel had to offer. Our renovated room was beautifully designed, although a bit on the smaller side. However, the bed and duvet were fluffy and very comfortable, which made for great rest. There is ongoing renovation, so it can be slightly noisy at times. That said, the outstanding service, great food, and excellent facilities more than made up for it. Overall, it was a memorable and enjoyable stay.

ragu ramasamy

Clean comfortable place. Kids club really something that need improvement . They are doing Reno now. Could have better seaside service.There should be some night activity and entertainment (better if family friendly). Boring. Price to place doesn’t add up. Beachside not so clean. Seaweed keeps floating all over. And activity vendor keeps disturbing by beachside. Buffet breakfast needs improvement . Overall experience is ok.

Mozilla Monster

Stayed here for a week while attending a conference in Bali International Convention Center, just part of the hotel, really. Room was spacious, very well kept and good, but of course, Balinese humidity means I have to keep AC on all the time otherwise the whole room becomes wet with condensation. Breakfast is a highlight - very good and nice with a wide variety. My Marriott status was acknowledged at check in, then again every day at breakfast. Pool was great, and there's a second pool at the premium wing where I was located as well. Really nice. Highlight were the staff all over the hotel, treated everyone very well, politely and with great hospitality. Would come again!

summer

All the staff were friendly and helpful. Especially Dwi — she was very professional and took great care of us throughout our stay. In-room dining was good, and Prego has great pizza. The coffee at the lobby bar was also excellent. I also liked that I could rent a bike — it was nice to ride around. Overall, the location is good and the atmosphere is very pleasant. The bed was nice and cozy. It was so comfortable that it was hard to wake up in the morning. One small suggestion: it would be great if porridge were available for all-day dining. When you’re sick, it’s quite hard to find suitable food within the resort. I asked the concierge about this, but unfortunately didn’t get an answer. Also, it would be better if the body lotion provided were in a larger size.