The Westin Resort Nusa Dua

amelia

We had an absolutely fantastic stay at The Westin Nusa Dua, Bali. While the resort itself is beautiful, it is the exceptional staff that truly makes this place special. A huge thank you to the incredible team members who went above and beyond to make our vacation magical, especially for our daughter:Guest Relations: A massive thank you to Dwe , She is simply the best! She showered our daughter with endless attention, care, and kindness throughout our entire stay. Culinary & Kitchen: Chef Adi was phenomenal. He personally took care of preparing lunch for our daughter every single day with outstanding dedication. Thank you also to the kitchen trainees, Darmawan and Yohana, for their hard work. Pool Service: A special thanks to Dunia (Supervisor), who was incredibly nice and professional, ensuring we had a full-service experience. Thank you also to Eva (pool trainee) for her great energy and helpfulness. Breakfast Team: Kudos to July (Manager) and Artini (Waitress) for their warm welcome, bright smiles, and efficient service every morning.Housekeeping: Shout out to Arsana for keeping our room spotlessly clean and providing impeccable service. Thanks to this attentive and caring team, we felt completely at home. We highly recommend this hotel to anyone, especially families! We cannot wait to return.

Mariana -

We enjoyed our first stay at the Westin Nusa Dua so much that we decided to return and end our trip here as well! Absolutely everyone at this resort is friendly and welcoming. Breakfast is lovely, and the food by the pool was really good too. Our second stay was even better since we got a refurbished room — a nice upgrade from our first visit. The pool and kids club were a huge plus for our family, keeping everyone entertained throughout our stay. We loved this resort and would happily come back again!

Aram Chtchyan

Excellent front desk team, smooth check-in process, and very good breakfast with friendly staff. The people working here are the hotel's strongest asset. Unfortunately, several issues prevented this from being a truly great stay. The air-conditioning system is poorly designed and does not regulate temperature properly. Regardless of the temperature selected, it keeps blowing cold air and the room becomes uncomfortably cold unless the AC is switched off manually. Wi-Fi is slow, unreliable, and disconnects frequently. Mobile app service requests are often misunderstood or fulfilled incorrectly. The smoke detector is positioned directly above the bed and flashes every 15 seconds throughout the night, which is distracting when trying to sleep. Housekeeping was inconsistent. Washcloths and hand towels were difficult to obtain, and bathrobes removed during cleaning were not always replaced. There are also safety concerns, including uneven stair risers that create a trip hazard and very slippery bathroom floors. Breakfast quality was good, but coffee and tea service was often slow and uncoordinated. The Elite Member photography voucher is also misleading. To receive the single complimentary photo, guests must first spend time on a photo shoot and sales presentation. For most guests, it's simply not worth the effort. Overall, great staff and breakfast, but several comfort, maintenance, and service issues need attention.

Ben

We had a wonderful 3 days and 2 nights stay here! From the moment we arrived, the service was truly exceptional. Every single staff member was warm and attentive, but we would especially like to thank Ms. Arisa and Ms. Septa. Despite the hotel being fully occupied, they went the extra mile to help change our room and even kindly allowed us to use the thermal facilities free of charge. We honestly did not expect that level of care and we deeply appreciate their effort. The breakfast was lovely — very tasty with a wide variety of choices. It was absolutely worth the price and something we looked forward to each morning. The facilities are amazing and truly five-star resort worthy. With beach access, canoe bicycles, the pool, and many other activities, we never ran out of things to do. We spent our entire stay enjoying everything the hotel had to offer. Our renovated room was beautifully designed, although a bit on the smaller side. However, the bed and duvet were fluffy and very comfortable, which made for great rest. There is ongoing renovation, so it can be slightly noisy at times. That said, the outstanding service, great food, and excellent facilities more than made up for it. Overall, it was a memorable and enjoyable stay.

Samuel *

A Disappointing Start in Bali, Turned Around by Exceptional Hospitality at The Westin Nusa Dua Our Bali holiday was off to a terrible start. We had originally booked a stay at Conrad Bali, with our room prepaid and confirmed months in advance. Despite informing the hotel several days before our arrival that we would be arriving late, our reservation was cancelled on the grounds of a “no-show.” Imagine arriving in a foreign country with your wife and child, only to discover that your prepaid, confirmed accommodation is no longer available. It was an incredibly stressful and disappointing experience, especially after we had communicated our late arrival in advance. Thankfully, we decided to book a three-night stay at The Westin Resort Nusa Dua, Bali—and what a fantastic decision that turned out to be! From the moment we arrived, the difference was remarkable. The staff welcomed us warmly and kindly accommodated our request for early check-in. Our check-in date was 13 October 2026, and we were assigned Room 3018. The room was excellent, but what truly made our stay memorable was the genuine hospitality and outstanding service we received throughout our visit. Unfortunately, I cannot recall the name of the lady who checked us in, but I would like to express my sincere appreciation for her warmth, professionalism, and helpfulness. She set the tone for what became a wonderful stay. Every member of the team we encountered was friendly, attentive, and welcoming. More importantly, their hospitality felt genuine. You could see that they took pride in their work and genuinely enjoyed making guests feel comfortable. That kind of service cannot simply be taught through procedures; it comes from people who truly care. A special thank you to Miss Shelly from the Front Office, Miss Frida, and Mr Juliadi from Food & Beverage. Your kindness and dedication did not go unnoticed, and you helped turn what began as a stressful travel experience into a genuinely enjoyable one for my family. The Westin did more than provide us with a room. Your team gave us peace of mind when we needed it most. Travelling with a child after a difficult arrival can be challenging, but your warmth and professionalism made all the difference. Our experience was a powerful reminder that a hotel’s true value is not measured by its facilities alone, but by how its people treat guests—especially when those guests need help the most. Thank you, Westin team, for restoring our faith in hospitality and making our time in Bali special. You have earned our appreciation, and we would gladly consider staying with you again.