Abaton Island Resort & Spa

Gerry Murphy

When you walk into the foyer, it is breathtaking. Clean minimalist lines, clearly designed by someone at the top of their game. The resort is spectacular, perched above a rugged coastline, it truly is luxurious. Our room (with a private pool) was very good, great bed and very clean. The pool was very cold in September but it was nice to sit near it. Strange thing was there are dividers between the pools to provide privacy, but only on every second room. We found that a bit strange. The staff we encountered were great, yes service lacked occasionally, but overall we had nice people doing their best. The food was terrific, every meal we had there was excellent. The hotel is a fair way from the airport and is clearly the best place in the area. If you are planning on a lot of tours, it’s about 40 mins from the main city. Overall, beautiful place, just a few tweaks required.

Rami Geraisy

My wife and I recently stayed at Abaton Hotel for the second time, and this visit was even more special as it was our first time traveling with our baby. From the moment we arrived, everything was perfect. The staff went above and beyond to make our stay comfortable and enjoyable. The hotel itself is stunning, with beautiful decor and well-maintained facilities. Our room was spacious, clean, and had all the amenities we needed, including a crib for our baby. We were pleasantly surprised when the hotel upgraded our room, adding an extra touch of luxury to our stay. The attention to detail was impressive, and we felt truly pampered throughout our stay. One of the highlights of our visit was the exceptional service provided by the staff. They were always friendly, attentive, and ready to assist with any request. Whether it was providing recommendations for local attractions or ensuring we had everything we needed for our baby, the staff's dedication to guest satisfaction was evident. Overall, our experience at Abaton Hotel was nothing short of amazing. We highly recommend this hotel to anyone looking for a luxurious and family-friendly getaway. We can't wait to return for another memorable stay.

David Robinson

This is a review of the WOW restaurant. It is based within this hotel complex and shares its facilitiies. It's a nice location in thevening but the food and service are not good. Especially considering the price. You won't get a meal for under £100 a head and probably will still leave hungry and disappointed. Its seems to survive on people not seeing through the pretension. Of course as the owner states in the response we knew it was going to be expensive as it is advertised online -there is no dishonesty on the website and the bill wasnt a shock (the service was). It was based on the website that we thought it would be suitable for a special occasion. Naturally this creates expectations which this restaurant falls well short, both on food and service and so it is worth restating that you will easily spend >£$€100 and still leave hungry. This is what the owners respone still doesnt understand and so i wouldnt expect any improvement on our experience

CL

The hotel grounds and rooms are truly beautiful and absolutely at the level one would expect from a five-star hotel. Everything is well-maintained, tastefully designed, and you immediately feel comfortable upon arrival. The quality of the food, especially the breakfast buffet, is also excellent and leaves hardly anything to be desired. Unfortunately, the positive overall impression is overshadowed by the service. This was my second stay here – and just like two years ago, nothing has improved when it comes to the staff. At breakfast, you are seated at a table, but the employees come across as unfriendly, unmotivated, and completely lacking in attentiveness. A smile or a simple question about whether you would like another coffee or orange juice never happens. Drinks are brought once, and then you are left entirely on your own. Plates are often cleared away without even asking if you are finished, which feels intrusive and careless. Overall, the service there appears indifferent and annoyed. The situation at the beach is far from five-star standard. In theory, there is staff available to serve guests at the sunbeds – in practice, however, you constantly have to search for the responsible attendant. He is often nowhere to be found, hiding near the beach restaurant or occupied with his phone. Even when he does come by, he gives off the impression that serving guests is a burden. No proactive service is offered: neither beach towels nor help with opening the umbrella are provided unless you specifically ask for them. Everything must be requested – whether towels, drinks, or snacks. This makes the experience not only inconvenient but also frustrating, as you always have to take the initiative and walk around just to place an order. For a five-star hotel, this is simply unacceptable. We also addressed our concerns with the reception. While they did apologize, it did not feel like the feedback was taken seriously or that any genuine effort would be made to improve the situation. It came across more like a polite “yes, yes” to dismiss the complaint rather than a real willingness to act. Conclusion: The property, rooms, and food are outstanding and could provide a perfect stay. However, the staff often display a striking “don’t care” attitude, which seriously diminishes the overall experience. For a hotel that claims to be five-star, the service level is disappointing and falls short of expectations.

Sergei

I rarely write poor reviews, but this one is deserving. The hotel poses itself as a five star resort and it has all the capabilities to do so. However the owner needs to take 95% of the staff fire them and hire somebody who actually knows what hospitality is. From cleaning staff forgetting to change bed sheets, to beach staff literally telling us to go get the towels ourselves as none are available near them. Layers of dust that are cm thick on the air fans in the room and “considerable forgetting cleaning staff” restocking our minibar that was half empty from the previous stay just so that we end up finding extra charge of these items that were restocked a day before we were about to check out. On our hotel bill. I saw breakfast staff checking their watch 5 minutes before breakfast was over to see if they would make me a coffee and I could go on…. All in all it’s a pitty to see a project that had heart and soul poured into it only to be devastated by lack of staff training and understanding what hospitality is. Definitely a once and never again. My suggestion… Spend your money somewhere else.