Almare, A Luxury Collection Adult All-inclusive Resort, Isla Mujeres

Chris Jenkins

Highly recommend Almare if you are looking for a quieter more intimate adults only resort. The property is a little on the smaller side, but it works well with significantly less people than larger resorts. Food options were pretty solid, however sometimes I would have liked one more unique lunch or dinner option now and again. That said the food was great, and meals never felt rushed, nor felt like dinning in a packed room. That alone was amazing. My biggest praise goes to several of the staff who went above and beyond for us the entire trip. I have to shout out Claudia, Omar, and Karen as some of the sweetest and most attentive people we had the privilege of meeting during our stay.

Cristianmzz

⭐⭐⭐⭐⭐ Our stay at Almare Hotel Isla Mujeres was absolutely amazing. We recommend this hotel 100%! The property is spotless, the staff is incredible, and the customer service is truly outstanding. Everyone was so friendly, welcoming, and attentive throughout our stay. The food was absolutely delicious, with great quality and plenty of variety. Would we come back? Absolutely, without a doubt! If you’re thinking about staying here, make sure to stop by Alvento Bar and ask for Karen. She gave us the best service we received during our trip. She is such a warm, kind, and genuine person who made us feel right at home. We already miss her! Thank you, Karen, for making our vacation even more special. Sending you greetings from Dallas, Texas! We can’t wait to come back.

Darrell Wigginton

Our stay at Alamore in Isla Mujeres was absolutely exceptional! From the moment we arrived, every employee made us feel genuinely welcome with outstanding professionalism and hospitality. A special thank you to our amazing concierges, Carlos and Andress, for making our stay seamless, to Karen for her incredible beachside service and wonderful drinks, and to Ivan at SeaSalt Restaurant for providing such attentive and friendly service. The resort is beautiful, the beach is private, peaceful, and breathtaking, and the entire experience exceeded our expectations. Thank you to everyone at Alamore for making our vacation unforgettable—we can’t wait to return to this little slice of paradise!

Alex Brad

I booked this hotel for my birthday expecting a relaxing and premium all-inclusive experience, especially considering the Marriott partnership and the price level. Unfortunately, the experience turned out to be disappointing and stressful overall. Starting with the positives: the rooms are beautiful, the furniture and design are modern, the location of the hotel is excellent, and the private ferry connection from Cancun is definitely convenient and appreciated. Some staff members, particularly Ivan and Juan, were extraordinary and genuinely went above and beyond to help, providing one of the few truly positive aspects of the stay. However, the overall service quality was far below expectations. Waiters and staff were extremely difficult to find most of the time, and even though the hotel is marketed as all-inclusive, it often felt impossible to actually benefit from the services. We constantly had to look for or flag down staff members, and the hotel appeared noticeably understaffed. Food and drinks listed on the menu were frequently unavailable, and as vegetarians this became even more frustrating because the already limited options were reduced further due to missing ingredients or unavailable dishes. The hotel also appeared poorly maintained in several areas, with visible signs of overuse and weak maintenance considering how new and premium the property presents itself. During only a four-night stay, we had to request room maintenance twice. One of the worst aspects of the stay was a fire alarm drill that lasted throughout the day, with loud alarms going off approximately every 30 minutes. I specifically booked this hotel to relax and celebrate my birthday, but instead experienced constant noise and stress. To make matters worse, we were only informed about the maintenance after the drills had already taken place. Housekeeping was also disappointing and inconsistent. Our duvet cover had both a stain and a tear, so we requested a replacement. Despite making three separate requests throughout the day, nothing was changed, even though housekeeping entered the room and changed the service light indicator. To make matters worse, the mouthwash bottles provided in the room appeared moldy and unsanitary, which is completely unacceptable for a hotel presenting itself as a premium luxury property. Beach service was poor, and it honestly felt as though waiters only became attentive after receiving tips. The beach itself was not maintained properly either, with large amounts of seaweed left uncleared. Another frustrating point was that beach towels were unavailable early in the morning and could only be obtained after approximately 9:30 AM, which makes little sense for guests wanting to enjoy the beach earlier in the day. What disappointed me most was the complete lack of attention to my birthday. My girlfriend made multiple requests — at least five separate conversations with staff — asking for a very small gesture such as a candle on a dessert or a small cake at dinner. Despite all of these reminders, absolutely nothing was done. For a property positioning itself as a luxury hospitality experience, this lack of care was extremely disappointing. Additionally, before arrival the hotel provided virtually no support regarding parking logistics. We did not have a local number to contact the Marriott associated with the ferry pickup in Cancun and had no clarity regarding where to leave our car. Despite several requests for guidance, we ultimately had to coordinate separately with the Cancun Marriott ourselves — fortunately, their staff were extremely helpful. Overall, while the hotel has potential because of its design and location, the service, organization, maintenance, cleanliness standards, and overall guest care were nowhere near the level expected from a premium all-inclusive resort.

Isabela Villamil

We stayed at Almare during Easter weekend and it was great! From the moment we arrived, we truly felt like we had stepped into a different world. When you arrive at the resort, the staff greets you and welcomes you with their delicious welcome drink. The service was exceptional, and the entire staff was so kind, warm, and welcoming. Rodrigo, Karen, and Liz were especially wonderful, but honestly everyone we met was so sweet and went above and beyond to make our stay special. The food was excellent with great options and perfect portion sizes. Everything we ate was delicious. I was unfortunately feeling a little under the weather during part of our stay, and the staff could not have been more caring. They even offered to take me to a local walk-in clinic and brought me meals to help me feel better. That level of kindness meant so much to me. We also loved being able to use the hotel’s private boat from the marina to the hotel. It made everything feel even more special and convenient. The hotel does a great job setting everything up before your arrival, so you really do not have to worry about much. We loved staying here and will definitely be coming back.