The Fives Downtown Hotel & Residences

Chantelle Cudlip

We booked the “romantic rooftop dinner” through reception after seeing it advertised in the hotel, but no one explained it was actually a very expensive set package with no menu or pricing given in advance. We thought we were simply booking a table at the restaurant. When we arrived, we were seated without any explanation or menu, and food started arriving without us knowing what we were being served. Only after asking questions did we realise there had been a major miscommunication from the front desk. It honestly almost ruined our night and we were stressing about how to communicate this to our lovely waiter whose fault this wasn’t. That said, the restaurant staff handled the situation brilliantly. Arturo and Jesus were incredibly kind, professional, and understanding. They offered discounts, complimentary drinks and bread, and completely turned the evening around for us. The food was cooked beautifully and the service from the restaurant team was excellent. I would happily return to the restaurant itself, but I strongly recommend the hotel reception communicate these rooftop dinner packages properly and transparently in future.

Renew U With Sarah & Dayna

Mixed review! The front reception area is very picturesque and clean. We stayed here 7 nights for a wedding. We got a junior suite so we could cook and prepare some meals to try and save some money. We did not have a single utensil or cookware. I went down to the front desk and you have to pay $40 usd for any kitchen ware. There are extra costs when you arrive as well. $10 usd a day and $238 pesos per person a day as well, environmental tax and other reasons. Our “garden view” is the photo I attached. There are no windows that open either, so the room was stuffy and smelt musty, your clothes and bathing suits take days to dry. Positives : The roof top is absolutely beautiful and if you like lounging by the pool, then this is why you would book here. The view from the rooftop beautiful as you can see the ocean and over look part of the town. The staff is very friendly as well. Location is prime if you want to be close to 5th avenue and the beach. Less then 5 min walk to the beach and the main strip. Breakfast is your typical continental breakfast, no complaints. Overall I would suggest getting a room with a balcony and save you money on the junior suite, it’s not worth it, and plan to spend the extra taxes when you arrive.

James Cater

Firstly, Andres, the server at breakfast was amazing. The food and coffee were a great way to start the week - the eggs especially. The room, I think, for what we’ve paid, doesn’t have the sense of luxury I was expecting. It feels a bit worn and the decor is not updated. It’s all clean, but I guess I was expecting more. That being said; the staff have been brilliant and can’t do enough for you! On following days Julietta and her service during breakfast was exceptional. Lovely lady and made us feel very welcome!

Vicky Stavropoulos

I had one night at the fives downtown hotel and I wish I had more! I spent my afternoon and evening on the rooftop, enjoyed a cocktail and the mahi mahi and Rissoto, which were phenomenal! Outside of the great food and views, the service was phenomenal!! Nathan truly went above and beyond to make me feel comfortable and ensure I was well taken care of! 10 stars for Nathan!

Shannon Coetzee

The hotel was clean and nicely put together. The bed was so soft and comfortable. I liked the room amenities. There was a bit of confusion when booking in, we booked a room with a balcony and specifically upgraded to get it, but upon arrival we did not get one with a balcony. Also, we were in contact with the hotel to find out about any additional costs, etc. And werre told there were none. Once we arrived they told us about all the additional costs including the deposit. The complimentary brealfast was really enjoyable, loved the food and Hector the hotel staff running the dining room made such a huge impact on the mood and he was so helpful. It was one of his days off during our stay and the difference between when he was there and wasnt was huge!