BlueBay Grand Esmeralda

Neha Dass

Overall Experience – 10/10! 🌴✨ Our overall experience at BlueBay Resort was absolutely wonderful from start to finish. The hospitality was outstanding, every staff member we interacted with was friendly, welcoming, and genuinely helpful, making us feel right at home throughout our stay. The check-in process was smooth and warm, with refreshments on arrival, assistance with luggage, and a comfortable ride to our room. The restaurant service was exceptional, with attentive staff who always made dining feel personal and comfortable. The food was consistently fresh, delicious, and offered a wide variety every day, especially for vegetarians. The coffee and drinks at the White & Black Bar were also incredible. Entertainment was another highlight , there was always something happening, from cultural dance performances and live music to DJ nights, magic shows, and poolside music, ensuring every evening felt lively and enjoyable. The resort was very clean and well maintained, with staff constantly taking care of pathways, beach areas, and overall hygiene. Even during seaweed season, the team worked hard to keep everything clean and well managed. Room service and maintenance were generally good, and whenever support was needed, staff responded with care and professionalism. One small area for improvement was water bottle delivery, which at times was delayed and could be more frequent, especially in hot weather. Check-out was equally thoughtful. Even after our official checkout time, we were allowed to stay on the property, use the facilities, and enjoy lunch before our late airport transfer, which was a very kind and appreciated gesture. Overall, it was a memorable and relaxing stay with exceptional service, warm hospitality, and great attention to guest comfort. We would happily return again and highly recommend the resort!

Ciaran Daibhi

I traveled here with my two kids (10, 5) for 8 days and I honestly loved it. The value for money was better than anything I've ever experienced here in Playa Del Carmen. Look this is not the Ritz... some rooms are updated, ours was not, however they were always clean and the beds comfortable. The fridge was filled every day with beer and soft drinks. The lobby and all bars do not have AC. Some of the main areas like lobby and bar are in need of updating and sometimes have a touch of being slightly "cheap" with old pool and air hockey tables in the main bar. However, again, this is not the Ritz and it's not trying to be. This is a relatively cheap hotel with great food, great service, hands down one of the best kids clubs I have ever seen with it's own pool area, theater, soccer pitch, trampolines and more. The Kids Club is open from 10am-5pm and they even take the kids to lunch. The animation team is great, they threw parties on the beach at night, there were fire shows, Mexican themed dances, it was great. The pool is huge and enough to accommodate the whole hotel. A lot is happening at the pool every day with music, dancing and a decent bar. If you want the Ritz, then book the Ritz. If you want a decent all round hotel with an amazing kids club, good food and friendly staff all around then this is the place for you. Also, I rented a car in Cancun airport and parking was free on site at the hotel. P.S: there is a fresh water lagoon if you walk left (north) up the beach which is one of the nicest areas of water I have ever seen. It's about a 10min walk (photo attached)

Christina Nicholson

We had an amazing trip here. The rooms were clean, and cleaned daily as well. The staff are kind and welcoming, although a lot of them couldn’t answer some basic questions about the resort because I don’t think they quite understood English— which is fine. The only thing I didn’t love was that the lobby had no water! It was so hot there and most lobbies have water for their guests. Also, beware of some workers trying to sell you memberships. The sellers were quite rude and intimidating— felt like we were trapped and couldn’t leave. Location was in a great spot and not far from airport. Beautiful beaches too.

Megan Bower

Our stay at this Cancun resort was overall a fantastic experience. The property itself is absolutely beautiful—lush, well-maintained grounds, stunning pools/beach, and plenty of scenic spots to relax or explore. There was no shortage of activities, from daytime entertainment to evening shows, so it was easy to stay as busy (or as relaxed) as we wanted. What truly stood out was the hospitality—the staff were warm, attentive, and went out of their way to make our stay enjoyable. That said, the rooms could use a bit of TLC. While clean and comfortable, they felt slightly dated and in need of some refreshing. With a few updates and more attentive maintenance, this place would easily be a top-tier destination. Overall, we had a great time as a large group (~50 people) and would definitely consider returning.

George Cooke

So this is my full review of the blue bay grand Esmeralda. Upon entrance we were created with such friendliness and kind faces and the check in was made very easy aswell. Then we were whisked away on golf carts to our room as this resort is quite big!! Upon entering the room it was very lovely and very well deep cleaned as me and my girlfriend couldn't believe it as you always expect some sort of dirt somehwere. The bed are really comfortable and definitely ensure you get a full rested sleep as I was upset to be leaving them behind when I returned home🤣! The bars and drinks around the resort was lovely and I would definitely recommend their blended margaritas! The food is buffet food with lots of choices from pasta stations to Taco stations and just plain simple hot dogs or burgers with fries as well for someone who would prefer that. They also have restraunts there as well which you can book as me and my girlfriend highly recommend the steak house! Also a special thank you to Renani as he made our experience in the restraunt amazing and he always has a smile on his face and to be honest I've never seen a man be in so many places at once he keeps very busy but takes time to say hello and greet you. So the pool is massive and has plenty of room and at this time of year you can get a sunbed at anytime you want but what stood out was the entertainment team as sometimes they are not the best at resorts but this team was incredible and made it a very fun experience with us all and always got lots of people involved as well and you can win a bottle of tequila if you win the activity so there is always that motivation but a real big special thank you goes to my man Hugo as he made our whole stay was amazing and was great fun to be around with! Not only did I enjoy his activities and company so much but I have walked away with a friend for life! And that's not to say a special thank you to Pedro and the rest of the team as well! But all the service at the resort is incredibly friendly from the staff in the restraunts to the maintenance team to housekeeping everyone always has a smile on their faces! We did have the issue where the shower flooded the room!! The first night but you know what Francisco sorted the situation so quickly and even gave us a better view room as well and gave us access the vip concierge which was a massive plus so overall our stay was great and we would happily comeback as we are actually thinking about it!!!