BlueBay Grand Esmeralda

Neha Dass

Overall Experience – 10/10! 🌴✨ Our overall experience at BlueBay Resort was absolutely wonderful from start to finish. The hospitality was outstanding, every staff member we interacted with was friendly, welcoming, and genuinely helpful, making us feel right at home throughout our stay. The check-in process was smooth and warm, with refreshments on arrival, assistance with luggage, and a comfortable ride to our room. The restaurant service was exceptional, with attentive staff who always made dining feel personal and comfortable. The food was consistently fresh, delicious, and offered a wide variety every day, especially for vegetarians. The coffee and drinks at the White & Black Bar were also incredible. Entertainment was another highlight , there was always something happening, from cultural dance performances and live music to DJ nights, magic shows, and poolside music, ensuring every evening felt lively and enjoyable. The resort was very clean and well maintained, with staff constantly taking care of pathways, beach areas, and overall hygiene. Even during seaweed season, the team worked hard to keep everything clean and well managed. Room service and maintenance were generally good, and whenever support was needed, staff responded with care and professionalism. One small area for improvement was water bottle delivery, which at times was delayed and could be more frequent, especially in hot weather. Check-out was equally thoughtful. Even after our official checkout time, we were allowed to stay on the property, use the facilities, and enjoy lunch before our late airport transfer, which was a very kind and appreciated gesture. Overall, it was a memorable and relaxing stay with exceptional service, warm hospitality, and great attention to guest comfort. We would happily return again and highly recommend the resort!

Ciaran Daibhi

I traveled here with my two kids (10, 5) for 8 days and I honestly loved it. The value for money was better than anything I've ever experienced here in Playa Del Carmen. Look this is not the Ritz... some rooms are updated, ours was not, however they were always clean and the beds comfortable. The fridge was filled every day with beer and soft drinks. The lobby and all bars do not have AC. Some of the main areas like lobby and bar are in need of updating and sometimes have a touch of being slightly "cheap" with old pool and air hockey tables in the main bar. However, again, this is not the Ritz and it's not trying to be. This is a relatively cheap hotel with great food, great service, hands down one of the best kids clubs I have ever seen with it's own pool area, theater, soccer pitch, trampolines and more. The Kids Club is open from 10am-5pm and they even take the kids to lunch. The animation team is great, they threw parties on the beach at night, there were fire shows, Mexican themed dances, it was great. The pool is huge and enough to accommodate the whole hotel. A lot is happening at the pool every day with music, dancing and a decent bar. If you want the Ritz, then book the Ritz. If you want a decent all round hotel with an amazing kids club, good food and friendly staff all around then this is the place for you. Also, I rented a car in Cancun airport and parking was free on site at the hotel. P.S: there is a fresh water lagoon if you walk left (north) up the beach which is one of the nicest areas of water I have ever seen. It's about a 10min walk (photo attached)

Christina Nicholson

We had an amazing trip here. The rooms were clean, and cleaned daily as well. The staff are kind and welcoming, although a lot of them couldn’t answer some basic questions about the resort because I don’t think they quite understood English— which is fine. The only thing I didn’t love was that the lobby had no water! It was so hot there and most lobbies have water for their guests. Also, beware of some workers trying to sell you memberships. The sellers were quite rude and intimidating— felt like we were trapped and couldn’t leave. Location was in a great spot and not far from airport. Beautiful beaches too.

Joaquin Allen

I was supposed to stay a week here but only lasted 24hrs. It took almost two hours to check in and there were only two people in front of us. When I got to my room it was very dated and unsanitary. I feel it wasn’t turned over just cleaned and not cleaned well. There was open sugar packets on the counter and a used towel hanging from the shower door. The pillows smelt of body odor bad. There was mold behind the bathroom mirror photo added. The other guest were very loud and extremely inebriated. It was like spring break on a Monday night. The staff was not very friendly and accommodating, but I don’t blame them because of obnoxiousness of the clientele, this resort caters too. I’ve stayed in many resorts in the area and this is by far one of the worst. Not only did I immediately check out and move to a different resort. I left that resort with food poisoning. The buffet was extremely unsanitary. They serve hotdog and hamburgers for dinner. The alcohol options seem to be mostly well alcohol. I did not drink. The grounds are nice and the wildlife is abundant. It seems that this resort at one time must’ve been nice in the early 70s. An employee walked into our room without knocking and by the time I made it to the door they said nothing just stared at me. I do have to note that upon checking out the manager did apologize.

Megan Bower

Our stay at this Cancun resort was overall a fantastic experience. The property itself is absolutely beautiful—lush, well-maintained grounds, stunning pools/beach, and plenty of scenic spots to relax or explore. There was no shortage of activities, from daytime entertainment to evening shows, so it was easy to stay as busy (or as relaxed) as we wanted. What truly stood out was the hospitality—the staff were warm, attentive, and went out of their way to make our stay enjoyable. That said, the rooms could use a bit of TLC. While clean and comfortable, they felt slightly dated and in need of some refreshing. With a few updates and more attentive maintenance, this place would easily be a top-tier destination. Overall, we had a great time as a large group (~50 people) and would definitely consider returning.