Hilton Cancun Mar Caribe All-Inclusive Resort

Danielle Shaholli

This is our second time at this all inclusive in Cancun. We have enjoyed it both times. The entertainment staff Santos, Hugo, Antonio, Emilio and Oscar are wonderful. The aqua aerobics, ceviche class, dance lessons, and beach games are so fun and great for kids! Santos in particular was so kind to our sons. Manuel( breakfast), Leonardo(breakfast)Ivan (Maxcal)and Tony the hibachi chef were wonderful and made our dining experience so fun. They were extremely attentive and welcoming! The variety and quality of food are exceptional. The facilities are clean and well maintained and the beach is lovely. I do not recommend the extra cost for the enclave as the amenities for this are limited. Highly recommend this hotel for families! Great quality and valuable. Safe and clean!

caribousteaks

Everything great except thumping disco music every night until 10:30-11. Bring ear plugs if you sleep early. Lobby evening entertainment was ok during this stay but our stay before entertainment each evening was much better. A very good family resort with excellent beach and staff. All rooms have good views of sea. Main building E was most convenient for accessing lobby and restaurants. Overall very clean, safe and fun for the whole family!

Arjun Manjunatha

We had a wonderful getaway, and everything from check in to checkout was smooth. The rooms, common areas and the beach is spotless clean and the staff are really attentive. If you're staying at the enclave rooms, know that the programming at Chala can go on till about 10pm, and if you're extra sensitive about noise and need an early bed time then it will sound like a neighbour has the TV on. Nothing too bad. I have to give huge kudos to Miguel a manager at F&B restaurants. We had some dietary restrictions and he came in, understood exactly what we needed and personally made sure we were comfortable and explained exactly what dish contained what. The next day we ran into him at the buffet and he gave us a personal tour of the buffet explaining which dish was safe to eat and which wasn't. Thanks so much Miguel, you've made all the difference for us.

Grace Jackson

I stayed at the Hilton Cancún Mar Caribe with my mom and a couple of friends from May 26–31, and we had a BLAST! My mom and I actually stayed at this same resort with the rest of our family back in December, and because we had such a great experience the first time, we decided to come back. We stayed in an Enclave oceanfront suite, and it was well worth the money. We especially loved the size and layout of the room. We liked how the bedroom, bathroom, and living room were all separate and we could each have our “own space.” An added perk was how quiet it was! The view of the ocean/beach from the balcony was stunning— it truly could take your breath away. As always, the food and drinks that we got anywhere in the resort was wonderful. However, we especially loved the food and drinks from the Chala Sky Bar. A big reason why we chose to upgrade to enclave again was for the food and drinks that came with the enclave experience in the Chala Sky Bar. The staff up there are incredible. They’re quick and attentive, as well as super friendly! We also really enjoyed our dinner at Noriku. The hibachi was SO good! It was our favorite meal of the entire trip. My favorite part of this trip (and our last trip as well) was the entertainment and entertainment staff. The activities during the day and at night are so much fun, and the entire team truly elevates the experience. Antonio, Chris, Santos, Gonzalo, David, and Emilio are all amazing people who made my vacation even better with their kindness, enthusiasm, and energy. One day, I participated in Zumba by the north pool and got to dance alongside the entertainment staff at the front of the pool. When it came time for the last song, they even let me lead the dance on the spot! It was such a fun and exciting experience and is something I’ll truly remember forever. Lastly, the person who helped us the most during both of our stays was Leo Cabrera. He was incredibly attentive to our group and helped us with just about everything we needed. He consistently went above and beyond, not only for us but for other guests as well. He played a huge role in our decision to return to the resort and is one of the main reasons we’ll be back again in the future. I highly recommend this resort not only because of everything it has to offer—the rooms, activities, food, and beautiful beach—but also because of the people who work here. They truly elevate the experience and make the resort feel like home.

Ashley Sims

This place was absolutely disgusting. The amount of food, trash, and overall filth around the hotel grounds was disturbing and completely unacceptable for a resort that claims to be four stars. To make matters worse, room service trays sat outside our room for over 2½ days despite multiple calls requesting they be picked up. The lack of cleanliness and attention to detail was evident everywhere. The dining reservation system was equally frustrating. Guests are required to make dinner reservations through the front desk. We attempted to do this on our first day, only to be told that nothing was available. We then scheduled reservations for three days later. When we arrived at the restaurant, we were informed that we had been given the wrong time and, despite never receiving any confirmation, the staff made no effort to accommodate us. Instead, they simply told us to return to our room and order room service. This was, without question, the worst all-inclusive resort I have ever visited. I genuinely do not understand how this property maintains a four-star rating. I hope potential guests read this review and reconsider booking here, as our experience was extremely disappointing from start to finish.