Iberostar Waves Paraiso del Mar

Fern Gresty

Just returned from a 12 night stay as a group of 10, 3 adults 7 children aged 7-17 years old. Hotel is well equipped with lots of activities to join in for all ages. Food excellent with lots of choice but as with every all inclusive can become tired over time. However, several restaurants on site and we enjoyed the Italian the most. Sadly we couldn't book into the Brazilian for the entirety of the stay which was a shame, this maybe due to large party but the bookings don't open until 7am daily and even with an early start we couldn't get in. Staff welcoming and in buffet were attentive. However, bar staff need some more smiles and service speed at times. Felt a little like we were putting them out but lady waiting on loungers was wonderful. We enjoyed a bus trip into Playa del Carmen as a change of scene and lots of other trips available.

Sara Sultz

This was my second time to this resort but the last was 10 years ago and it was interesting how much it was the same! We had a group of 15 for a 50th anniversary and everyone had a great time. There is lots of wildlife and activities and unfortunately the sargassum on the beach made it smell and we couldn’t go in the water and the rainy weather made it impossible to go diving with dressel divers (we were there 5 nights and might have been able to dive the last day). I want to give special kudos to Yisell and Yuremi who took great care of us in the prestige pool and lounge and helped us through a lot of little issues. The prestige level services were so helpful for the personal shuttles because the standard shuttles can be very slow and also the special areas/bars where we got great service and top shelf liquor I gave the rooms 4 stars instead of 5 because they use a swamp cooler type AC in this lowest level of the resort and it didn’t dehumidify so it was often muggy and things don’t dry well but our housekeepers were amazing and kept things very clean which helped a lot. The food was good, not great, at most places, but the hibachi restaurant is amazing (both for service and food taste and you get a little beef, chicken and shrimp on your plate). We did a special event/dinner under a palapa on the beach one night and the set up was beautiful and perfect, and the chocolate cake was to die for. We were so impressed and would do that again in a heartbeat! I could go on about the amenities but this is getting long - there is a small waterpark with a kids’ pirate ship for 6-12 year old and some slides for people over 4’ and a nice, slow lazy river with limited tubes (you are allowed to bring your own if you want to pack them. We did archery, rifle shooting (over 18), and the kids’ and teens club (only open 7-11pm). The gym was nice and pretty big and I went to a boot camp and yoga class and they were both well done with instructions in English and Spanish. Overall I recommend this resort as a top choice for an all inclusive in Mexico, especially if you can splurge for the prestige day pass or buy the membership!

Burgoin Mendoza

We had an amazing stay! The resort is beautiful and very well maintained. Unfortunately, the weather wasn’t great for spending time at the beach because of the sargassum, but we still had a wonderful vacation. The food was delicious with plenty of options for everyone, and the staff was always friendly, welcoming, and attentive. A special thank you to Yauri for helping us with our restaurant reservations—you’re the best! We truly appreciated your kindness and support throughout our stay. We absolutely loved our experience and will definitely be coming back!

Jared Bachman

I recently returned from my second visit to this property, and it genuinely feels like a second home. The resort grounds are beautiful. Paths meander through beautiful mangroves, and there is plentiful wildlife to observe throughout the day and evening. The pools are large, spacious, and relaxing. The beach is well maintained. The food is good for an all-inclusive, and the drinks are delicious. But truthfully, what makes this place really so amazing are the people. Across our two visits here (6 months apart), we've met some great, enthusiastic and hard-working people. Across both visits, Frank - at the pool bar - has been amazing. He whips up delicious drinks fast, with a huge smile, and makes you feel so incredibly welcome. He remembered us at our second visit and continued to create great experiences. The entertainment team, as well, made things fun and engaging. Special shout out to Victor (aka papacito!), Roman, and Jirah who were always around to put smiles on our faces.

Sarah Ackerman

My family and I stayed at Paraiso Del Mar last week in Playa del Carmen. We went to have a great vacation. We left having an absolutely AMAZING time…so much so we’re booked to return in October! The entire resort, staff and service is a notch above all the rest. We’ve traveled the world and we were taken aback by the service we were given. We were treated like royalty and as though we were the only guests on the property. We fell in love with the Iberostar brand and what it has to offer around the world so much so that we became Club Members. Diego and Alessa made sure we were happy each day and helped us tremendously with navigating the property, things to do outside the resort, explained thoroughly the membership benefits and process and overall truly wanted us to enjoy our time. Diego and Alessa made sure we had a home away from home. We went home having made friends and can’t wait to see them both in October! Billie, whom works in Sales, was awesome! He wasn’t pushy. He explained our options with the Club Membership and worked hard to find a membership that worked for our family. When we had questions Billie found us at the pool to talk to us! Talk about first class service! Thank you to all of you and Iberostar for an AWESOME experience and WONDERFUL vacation! Til October…🥳! Last but definitely not the least, the resort itself is magnificent! Huge property with numerous hotel options, restaurants with high quality food and drink, water park, wave pool, gorgeous beach, numerous pools, and allllllll the animals! As you walk or use a golf cart to get around you’ll be among sereches, flamingos, swans, peacocks, iguanas, many birds, geckos, monkeys…it’s an animal lovers paradise! The flora and fauna are endless and truly dreamy! True paradise. Incredible beauty!