The SENS Cancun

Hannah Suitor

Overall this hotel was great. Very crowded for the amount of guests but I think that’s just cancun for you. I wish I would have known before booking at the sens that it is basically adjoined with the oasis next door. We spent most of our time on the oasis side by the pool and those restaurants. The a la cart restaurants were amazing. Buffet was ok, always found something to eat. Beach has just over a 1km stretch that is walkable. We had a 50 minute relaxation massage that was good, spa was very nice with great staff. The room keys are on the bracelet they give you upon check in which I found so convenient!

Beverley Lisiecki

Overall value for the price point. We were pleasantly surprised with this hotel after reading some of the reviews. Buffets do have line-ups but there are alternatives. Some of the restaurants sould open more to have more access. Example some are only open for breakfast or lunch. Use the hotel app to sign up for the various restaurants for Dinner. The beach is very well maintained cleaned of seaweed everyday. Our beach waiter Hervin is a great ambassador for this hotel. Very attentive and He is very engaged. Our concierge Kevin was always there to help out whenever we did not receive a response on the app for a restaurant reservation, he was a big help to us. Our rooms were well cleaned everyday. The hotel is noisy at night from the entertainment at night but not horrible. My one unpleasant experience was with the luggage person Carlos when we arrived. I guess he didn't like his tip, from the expression on his face and the slamming of our door when he left. He did not leave a good impression. Overall we really enjoyed ourselves. We were there for 2 weeks the beginning of February.

SusanSimon SS

My family and I stayed at the Sens Cancun Feb.13th to the 20th. We just had an amazing time! Would love to go there again. With our 6-year old and 8-year old, we needed this getaway. The resort is beautiful from the front, to the back with the pools, the beach, the fun atmosphere, the kids club, and the adults only area :) There was a variety of alcoholic drinks. Our bracelet let us have access to quite a few restaurants, the adults only spa (so it depends on the package that you are purchasing). Other highlights included the yummy food at the buffets (early!) the restaurants (outdoor, pizzeria, Japanese, The White Box, early reservations help!), ice cream shop, the cappuccinos, the Pirate show, the Michael Jackson show, and the hammocks on the beach! A lot of staff members speak English, which was helpful and using Google translate helped us get by :) My son and I were sick for a day or two…we think it was from the cheese sauce in a pasta dish at The White Box…maybe avoid that dish, but very tasty restaurant overall! Wanted to mention people who stood out: Julio (photo of him and myself- bartender at Sensoria Spa- my husband and I love your energy and friendliness!), our breakfast servers Guadalupe, Modesto, and evening server Rony, and Isaac (refilled our drinks in our room each day). We met many great staff members, eg., cleaning staff, but could not get all the names! Muchos gracias!

Lyndsey Brandau

This was our first time visiting The Sens Cancun, and despite all the negative reviews we had seen beforehand, we were pleasantly surprised by how nice the resort was. We had the black bracelets, which gave us access to additional restaurants—definitely worth it. Our family of four (husband, wife, and two kids ages 9 and 6) booked this trip last‑minute through CheapCaribbean.com with direct flights and Amstar shared transportation. Both were easy to use and highly recommended. The resort was very kid‑friendly. There were great children’s pools, beach playgrounds, a pirate ship ride, free arcade, and unlimited ice cream at the coffee shop. This was not a party resort at all, which we really appreciated as a family. Dinner reservations were very easy to make through the resort app, and all of the sit‑down restaurants had fantastic menus. The buffets were decent—nothing amazing, but good enough. They were limited and mostly the same items each day for breakfast and lunch. Lines did form at times, but if you go early (before 9:30 AM) you’ll be fine. If you want a beach chair or umbrella, I recommend waking up early to claim a spot—those go quickly. Overall, we had an excellent stay and would definitely return to this resort again.

yassine ktari

Overall Pleasant Stay – Special Mention to the Staff (Alexis & young lady at the front desk whose name I unfortunately did not catch) Upon arrival, you may be asked to pay approximately USD 100 in municipal taxes/fees to the municipality of Cancún for the beach, even though my travel agency in Canada did not inform me of this payment in advance. I also encountered an issue with my reserved suite. I had paid an additional fee for a suite with a jacuzzi and an ocean view, but I was informed that no such suite was available at that time. As a result, I spent the first night in a suite without an ocean view, which was disappointing given the extra amount paid. That said, I would like to highlight that the staff was responsive, took my concern seriously, and the situation was resolved the following day, which I truly appreciated. I especially want to emphasize the excellence of the staff, who genuinely made a difference throughout my stay. A special thank you to Alexis, as well as to a young lady at the front desk whose name I unfortunately did not catch, but who was exceptionally kind, helpful, and professional. Their attentiveness, positive attitude, and sincere willingness to find solutions left a very strong impression on me. This level of service truly deserves recognition. (If I am able to retrieve her name, I will gladly update this review.) Regarding dining, the food is acceptable overall, but I highly recommend choosing the à la carte restaurants rather than the buffets. The à la carte options offer better quality, more attentive service, and a much more enjoyable experience. There are more than seven à la carte restaurants, allowing guests to choose different cuisines and enjoy variety throughout their stay. In my opinion, these restaurants are one of the hotel’s strongest points, and I would recommend avoiding the buffets as much as possible. I also appreciated the overall atmosphere of the hotel. The setting is pleasant and truly ideal for relaxation. The team, in general, is friendly, welcoming, and attentive, which greatly enhances the quality of the stay. For guests who prefer to spend an evening at the hotel rather than going to downtown Cancún or nightclubs, the hotel regularly offers on-site evening entertainment. Personally, I really enjoyed the traditional Mexican music night and the pirate boat show, both of which were fun and well organized. A special mention goes to a tattooed young female performer during the pirate boat show she was excellent and truly made my night with her energy and performance. (If I am able to retrieve her name, I will gladly update this review.) One final point worth mentioning: although my departure was scheduled for December 11, 2025, I was informed on December 10 that my suite would not be cleaned that day because I was leaving “the next day.” I raised this issue with the front desk staff lady, and it was quickly resolved, which I appreciated. In summary, despite a few organizational issues, my overall experience was positive, largely thanks to the quality of service and the professionalism of the staff. I would recommend this hotel, and once again, thank you to Alexis and the lady at the front desk for their valuable assistance.