Avani Deira Dubai Hotel

Nijel M

The hotel itself is excellent. The rooms are clean, the facilities are well maintained, and overall the property provides a very comfortable stay. Unfortunately, my experience at check-in completely overshadowed all of these positives. I arrived with a fully paid and confirmed reservation. Upon reaching the reception, I was simply told to wait in the lobby and that I would be called. No one asked for my name, booking reference, or any details that would allow them to determine my position in the queue. While waiting, I observed several walk-in guests who arrived after me being checked in and receiving their room keys before me. When I politely asked why guests arriving later were being served first, I was given no clear explanation and was simply told to continue waiting. I also requested to speak with a manager, but my request was ignored. Another guest raised a similar concern and received the same dismissive treatment. Throughout the process, the reception staff showed little interest in addressing our concerns or explaining the situation. What made the experience even more upsetting was that I felt disrespected and treated differently based on my race/nationality/language/accent. Whether intentional or not, the way I was treated made me feel extremely uncomfortable, unwelcome, and undervalued as a guest. The overall impression was that prepaid online bookings were given less priority than walk-in customers, as if guests who had already paid could simply be left waiting indefinitely. It is unfortunate because the hotel itself is one of the best in terms of cleanliness, comfort, and facilities. However, hospitality begins at reception, and in this case the service was disappointing, unprofessional, and lacking the basic respect that every guest deserves.

AMOL PALAV (DBA Devil)

Ok ok type of stay. Not much welcoming staff. St evening after 6pm area near the hotel gets so busy that you need around 30 minutes to reach to the hotel from 3km away. Suggestion is to avoid this hotel. Though the metro station is near, it's useful for only for couple of destinations. Not for something like dessert safari, Dhow cruise. It will take forever to reach to the hotel.

N S

We had an amazing Ramadan Iftar buffet experience. The food was absolutely delicious, beautifully presented, and truly exceeded our expectations. A special thank you to the Manager Mr. Shetty, and his team Sir Elson, and Sir Shubham for their outstanding hospitality and attentive service. They made sure that my family and I felt welcomed and well taken care of throughout the evening. We truly appreciate the effort and dedication of the entire staff in making our Iftar so memorable. We look forward to visiting again soon.

Lotta Rygaard Walsh

This is the 5th time we stay here! We love everything about this hotel, the staff, the rooms, the location! It’s close to the airport.. just a few stops with the tram! But most of all; the staff! They are so friendly and welcoming! So helpful! Now this time we are stranded here due to the situation with the war. But we feel well protected and safe! Thank you Avani and Minor Groups

Aadil Mohamed

Very nice and quiet hotel, very friendly staff and service except for one rude staff in the restaurant. Food is great if you are a veg, if not please stay away because the chefs here dont know something such as meat exists. Wont call this a five star hotel a low range 4 star at the best judging by the food here. Sri lanka has better food buffets at 3 stars and 4 star hotels. I think the management at avani deira needs to send the folk to sri lanka on what kinds of variety we have in our buffets even their own avani hotel in sri lanka does much better. I think no hotel should get away with cheaping out on meats and putting sausages on the buffet and call it a day.