Bab Al Shams Desert Resort and Spa

M. K.

Always a Wonderful Stay! Bab Al Shams never fails to deliver an exceptional experience! The pool landscape is absolutely beautiful and the perfect place to relax. The rooms for overnight stays are very beautiful, comfortable, and kept perfectly clean by a fantastic roomkeeper. What truly sets this resort apart is the outstanding staff, from the reception check-in to the maintenance staff. Special thanks go to: • ARWA staff: Shine and the receptionist for the wonderful service and to Lili for the outstanding drinks at the bar • ZALA: The excellent Restaurant Manager and Tarun at breakfast for starting our mornings right • Siyam at the pool for keeping us well taken care of Highly recommended, and we cannot wait to return!

SJ S

We had a wonderful breakfast experience at Bab Al Shams Resort! It’s a beautiful place to enjoy the winter season, with a relaxing atmosphere andn amazing food. A special mention to our attendant, Dimthu (Zala Restaurant) who was very kind, attentive, and made our experience even more enjoyable. Overall, it’s a perfect place for a relaxing winter getaway with family and friends. Highly recommended! ❤️

M C

A special thank you to Sayeem and Sujan for making our first visit to Bab Al Shams so memorable! ❤️ We came to celebrate my partner’s birthday, and the birthday cake was such a lovely surprise. They were both absolutely amazing, so welcoming, always smiling, and incredibly sweet. We had a wonderful time and will definitely be coming back. Thank you✨

Jovana Djurisic

I came with my family to Zala for dinner and it was nothing short of exceptional. Bab Al Shams is beautiful place, but what makes this place unique is the service and the people most importantly. I want to praise amazing and outstanding customer service by Yaser, he is so knowledgeable and friendly and you feel welcome thanks to him. Thank you Yaser💙 also amazing and friendly Sohail and William 💜💜💜 You are the reason why this place is still amongst the best hotels in UAE!

James Bundock

After staying at the hotel on 25th May, I wanted to leave a review following what was unfortunately quite an up-and-down experience. First of all, thank you for allowing us an early check-in this was genuinely appreciated. However, upon arrival we were shown to a room that was around a five-minute walk away. With my wife being eight months pregnant and the heat reaching 43°C, this was far from ideal. The hotel has golf buggies available, and it would have been thoughtful to offer one to transport her. This was disappointing from the start. We were also located on the second floor, which required climbing a flight of stairs in extreme heat. Considering there are ground-floor rooms available, this again felt like a lack of consideration given my wife’s condition. When entering the room, I found three beetles and several flies inside. It took some time to remove them all, which was not the welcome we expected. The room itself was nicely laid out and had all the elements you would want, although the air conditioning could definitely be improved. Unfortunately, the bed and pillow quality were extremely poor. We even requested different pillows, but they were no better. The mattress was also very uncomfortable, to the point where my wife ended up sleeping on the firm sofa by the window instead — not ideal at all for someone who is eight months pregnant. On a positive note, the pool area was beautiful. The temperature was perfect, the sun loungers were in good condition, and the towels were fresh and clean. That said, service around the pool was lacking. If you wanted a drink, you had to leave your lounger and get it yourself. We had lunch at the restaurant and ordered the pizza and chicken burger, both of which were cooked to a good standard. In the evening, we discovered that three out of the hotel’s five restaurants were closed, which was another disappointment and left us with very limited dining choices. One of the remaining options was outdoors, which wasn’t suitable for my pregnant wife in the heat. We ended up dining at the same restaurant again. The menu choices were very limited. My wife ordered the salmon, which was bland, while I chose the buffet at 250 AED. Sadly, the food temperature was poor, the overall quality disappointing, and even the fruit selection felt underwhelming. Breakfast was similarly average very basic and nowhere near the standard you would normally expect in Dubai. Overall, the stay was disappointing due to the lack of service, attention to detail, and consideration. There were some positives, but unfortunately the negatives left a bitter taste and meant the experience did not meet expectations.