Berjaya Times Square Hotel

Eric Richards

We had a great experience at check in and while touring the property after our recent stay. All my interactions with staff was wonderful and welcoming. But, that’s where it all ended. After a full day galavanting around the city, we shower and get ready for bed. Upon laying into the decently comfortable bed, we noticed a very foul odor. It was coming from the disgusting pillow! The pillow case was was stained yellow and smelled of very foul body odor. Keep in mind that this is at midnight and after a full day of travel, all we wanted to do was sleep. I called the front desk and they sent staff to check it out. The staff member confirmed over the phone with the front desk that the sheets were stained but he refused to smell the pillow. I wanted him to confirm the foul odor, but he refused to do so. The front desk said I had two options; change rooms or wait a couple of hours to have my linens changed. It was midnight and I was not going to wait until 2am for staff to change the sheets so we opted for the former. The “upgraded” room seemed like a downgrade in all honesty. The most concerning thing to me was the passiveness of the front desk manager. I told her that this is absolutely unacceptable and the only thing she said was that she would “notify the housekeeping manager”. That’s very concerning because not only was this issue unacceptable, it was blatantly a potential health issue. Prior to the bedding issue, we were enjoying the property but the fact that they would not take this matter urgently was very concerning. Filrhy, unsanitary bedding issue absolutely unacceptable. I don’t book the basic entry room either, I paid for an upgraded room. Very poor management and housekeeping policies!

Hidayah Aziz

We had a wonderful stay in Berjaya Times Square Hotel. The staff Ms Florina was very helpful, welcoming and accommodating 🌹 The city view from our room was spectacular! The hotel was perfectly situated right in the city center. We could easily walk to nearby LRT stations, shopping centers and major attractions. It was a perfect hotel selection for our family gateway! Recommended to stay here and definitely will come again! Thanks BTSH 👍

Seerish

Our stay at Berjaya Times Square Hotel was a mixed experience. On the positive side, I would like to thank Razon and Rana for their excellent service. They were professional, attentive, and always willing to help. The Food & Beverage team provided very good service throughout our stay, and the poolside service was also excellent. The staff in these areas were friendly, efficient, and made us feel welcome. Unfortunately, our experience with the reception team was disappointing. We found them to be unprofessional, unhelpful, and not particularly interested in resolving issues efficiently. The biggest issue occurred upon check-in. We were initially assigned a room, which was in an unacceptable condition. The room was covered in dust, and there was visible mould in the bathroom. In addition, the toilet had a very unpleasant smell. After we complained, the hotel moved us to another room, which was cleaner and in a better condition. However, even in the replacement room, the hotel did not live up to the expectations created by its online photos and rating. The rooms and furnishings appeared old, worn, and fragile. The bed was very squeaky, and the overall condition of the room felt dated and in need of renovation. While Razon, Rana, the F&B team, and the poolside staff deserve recognition for their outstanding service, the poor condition of the initial room, the unpleasant smell in the bathroom, and the lack of professionalism at reception left us disappointed. Based on our experience, the hotel does not fully reflect the standard advertised online.

North Shore Rider

We arrived earlier than the standard check-in time, and the front office team was exceptionally considerate in accommodating our early arrival. The security personnel offered a warm and professional welcome, setting a positive tone from the moment we stepped into the property. The concierge team was fantastic—attentive, efficient, and always ready to assist with a genuine smile. Their service truly enhanced our overall experience. Our room (2012) was spacious, beautifully appointed, and offered breathtaking views of the swimming pool and the iconic Petronas Twin Towers. The bathroom amenities were outstanding, thoughtfully curated, and of excellent quality, adding a touch of luxury to our stay. Although we did not request housekeeping services during our stay, the housekeeping team still went above and beyond. Whenever we encountered them near our room, they courteously checked in to ensure everything was in order and that we were comfortable. Their attentiveness and dedication did not go unnoticed. Overall, it was a truly wonderful and memorable stay. The professionalism and warmth demonstrated by every team member made a significant difference. We will most certainly return and look forward to our next visit.

Lai Mooi Wong

Pros: strategic location next to a big mall in central of KL, very big spacious rooms and are reasonably priced. Staff polite and accommodating. Tea, coffee and snacks are provided in room. Complete toiletries in bathroom. Big beautiful swimming pool, small gym and table tennis table too. Cons: breakfast is a full vegetarian style though there are eggs cooked in different styles. The menus are repetitive. Some rooms may need refurbish. Overall a very pleasant and comfortable stay. Will repeat my stay.