Berjaya Times Square Hotel

Naomi Sakane

I arrived early at around 2:00 pm, and I was pleasantly surprised that the room was already ready, allowing me to check in immediately. The room was very spacious and offered a fantastic view of the Petronas Twin Towers along with the swimming pool. The bed was extremely comfortable, which helped me fully relax after a long and busy workday. Breakfast was excellent, with a wide variety of options. Although the menu was mainly vegetarian and I am not vegetarian, the quality and taste exceeded my expectations and I truly enjoyed it. The conference room was very well prepared and comfortable, making the training sessions smooth and productive. Overall, the staff were exceptionally friendly and professional. I noticed many international staff members, and their dedication and hard work were clearly evident. I had a very pleasant stay and will definitely come back again.

Eric Richards

We had a great experience at check in and while touring the property after our recent stay. All my interactions with staff was wonderful and welcoming. But, that’s where it all ended. After a full day galavanting around the city, we shower and get ready for bed. Upon laying into the decently comfortable bed, we noticed a very foul odor. It was coming from the disgusting pillow! The pillow case was was stained yellow and smelled of very foul body odor. Keep in mind that this is at midnight and after a full day of travel, all we wanted to do was sleep. I called the front desk and they sent staff to check it out. The staff member confirmed over the phone with the front desk that the sheets were stained but he refused to smell the pillow. I wanted him to confirm the foul odor, but he refused to do so. The front desk said I had two options; change rooms or wait a couple of hours to have my linens changed. It was midnight and I was not going to wait until 2am for staff to change the sheets so we opted for the former. The “upgraded” room seemed like a downgrade in all honesty. The most concerning thing to me was the passiveness of the front desk manager. I told her that this is absolutely unacceptable and the only thing she said was that she would “notify the housekeeping manager”. That’s very concerning because not only was this issue unacceptable, it was blatantly a potential health issue. Prior to the bedding issue, we were enjoying the property but the fact that they would not take this matter urgently was very concerning. Filrhy, unsanitary bedding issue absolutely unacceptable. I don’t book the basic entry room either, I paid for an upgraded room. Very poor management and housekeeping policies!

North Shore Rider

We arrived earlier than the standard check-in time, and the front office team was exceptionally considerate in accommodating our early arrival. The security personnel offered a warm and professional welcome, setting a positive tone from the moment we stepped into the property. The concierge team was fantastic—attentive, efficient, and always ready to assist with a genuine smile. Their service truly enhanced our overall experience. Our room (2012) was spacious, beautifully appointed, and offered breathtaking views of the swimming pool and the iconic Petronas Twin Towers. The bathroom amenities were outstanding, thoughtfully curated, and of excellent quality, adding a touch of luxury to our stay. Although we did not request housekeeping services during our stay, the housekeeping team still went above and beyond. Whenever we encountered them near our room, they courteously checked in to ensure everything was in order and that we were comfortable. Their attentiveness and dedication did not go unnoticed. Overall, it was a truly wonderful and memorable stay. The professionalism and warmth demonstrated by every team member made a significant difference. We will most certainly return and look forward to our next visit.

Jielyne

Good location, great value for money, and overall good service. Rooms are clean, though some could use renovation. If a TV is provided, clearer channel reception would be appreciated. Staff are generally nice, but some security personnel don’t greet guests. Understandable given the busy environment, but a simple greeting would enhance the hospitality experience. Some floors appear newly renovated and facilities are well maintained. Breakfast buffet is a highlight, with a good focus on vegetables, which is nice to see.

shain faizal

We had stayed at the penthouse for 14 days spending Christmas and new years and the experience was overwhelming. The staffs service was beyond expectation from staff to management. We would like to especially highlight one management member named ANEETA who has gone beyond expectation and has fulfilled all our needs and requirements. She was gone beyond consistently keeping in touch and fulfilling our daily request and needs. We would highly recommend our close family and Friends and look forward to staying here again on our next visit. From the breakfast staff to room service everything was beyond expectation and this was due to the friendly and amazing staff that works here that goes the extra mile. Amazing customer service "make it professional " ChatGPT said: Here’s a more professional and polished version while keeping the meaning and appreciation intact: We stayed in the penthouse for 14 days over the Christmas and New Year period, and the experience was truly exceptional. The level of service provided by the staff—from front-line team members to management—was beyond our expectations. We would especially like to acknowledge a member of the management team, Aneeta, who consistently went above and beyond to ensure all our needs and requirements were met. She remained in regular contact with us and handled our daily requests with remarkable efficiency and care. From the breakfast team to room service, every aspect of our stay reflected outstanding hospitality. This exceptional experience is a testament to the friendly, dedicated, and professional staff who consistently go the extra mile. We would highly recommend this property to our family and friends and look forward to staying here again on our next visit.