Shangri-La Hotel Kuala Lumpur

D Y

Jan26-went for a wedding reception. Sumptuous surroundings. Wonderful decor. Good location. Staff were friendly and professional, the doorman was delightful even if the staff inside did not immediately point us to the wedding reception and other guests arrived with us. Events team were a little haphazard on identifying guests to their checklist and don't know the hotel facilities. Wine and soft drinks ran out at the welcome drinks with only whiskey or beer available, and they didn't understand diet drinks and we were invited to pay for further soft (diet) drinks by both the wait staff and a manager who came to our table...which was very odd; only after a chat with our hosts, wait staff were told no payment necessary! Bought glass of wine from the bar, price comparable to UK/London prices. Our 'VIP table' male wait staff was less than 5*, incapable of telling us what was what when he placed the food down, which was unhelpful as we had vegans on our table. The female wait staff was more helpful, 4+. Great decor, memorable space, inconsistent staff, overall not bad. We cannot comment on the rooms. Food was delicious. Audio and PA was good as was enormous space.

Mert Erkul

Christina at reception was amazing and super kind upon greeting us. She even picked up on my wife’s bday and made us feel very welcome. Next day at breakfast one of the chefs Radzi was also super nice and wanted me to experience traditional breakfast nasi lemak going out of his way to make it at buffet for me If management sees this make sure to give them a raise or props!

chin chou

Another wonderful stay at the KL Shangrila hotel! Ten of us reserved five rooms, all of which had access to the Horizon Club lounge. We really enjoyed our three night holiday in KL, and the Shangrila was the perfect luxury hotel for our stay. The rooms were spacious - 80 meters - and very comfortable. And the hotel was able to locate us all on the same floor, which was very nice. The highlight of our stay was definitely the Horizon Club Lounge. Each day we enjoyed a beautiful bfast and afternoon tea at the lounge, and the service was impeccable. For anyone using KL I highly recommend the Shangrila and the Horizon Club Lounge

Mehmet Comak

The rooms are extremely spacious and very clean. Breakfast was excellent, with a wide variety of options, and the atmosphere was calm and relaxing. The location is very convenient and ideal for exploring the city. The staff were exceptionally friendly, welcoming, and always willing to help. The hotel is also very suitable for staying with children. Overall, it was a wonderful and highly satisfying stay, and we would definitely choose this hotel again.

Syed Hafiz

My stay at this hotel was nothing short of exceptional. I booked a pool view room, and the view was stunning calming, premium, and exactly the kind of atmosphere you expect from a high end getaway. The service here reflects true luxury hospitality. The staff were highly attentive, proactive, and delivered every request with professionalism and elegance. The entire experience felt seamless, personalised, and refined. I also had the pleasure of dining at the Lemon Garden buffet absolutely delicious. The highlight was the lobster, cooked to perfection and incredibly fresh. The flavours were rich, well balanced, and truly memorable. The seafood selection alone places this buffet among the best I’ve ever tried. The overall ambience, room quality, cleanliness, and facilities all met top tier standards. A perfect blend of comfort, sophistication, and indulgence. I highly recommend this hotel to anyone seeking a luxurious escape with excellent dining to match. I will definitely return.