Shangri-La Hotel Kuala Lumpur

Leila Z

I would like to thank the Shangri-La Hotel for its exceptional hospitality. This was our second stay here, and once again, everything was perfect from start to finish. The staff were warm, helpful, and always attentive to our needs. We were there to celebrate our wedding anniversary, and the team truly helped make this moment even more special. I would like to give a special mention to Ina, whose professionalism, kindness, and dedication truly made our stay memorable. She did everything possible to make us feel welcome, and we are very grateful for her excellent service. Thank you again for this wonderful experience — we will definitely be coming back!

Kim

Like many Shangri-La hotels now, this is quite dated and could definitely use some upgrades in rooms and across the property. The room is old-school Shangri-La style, hasn't seen some work in a while, feels and looks a bit old. The sockets have been frustrating - had to call a couple of times to get it fixed and sorted. The QR code for in-room dining also never loaded, had to call to ask for a menu, which then took forever. The pool also, very obvious on the eye it's old and even feels a bit sad. No cushioned day beds around the pool. The sparkling water I ordered took forever, and when ordering by QR code by the way, staff should check what your room deal is - I had no deposit on the room as pre-paid, so they had to come back again to ask me to pay, small details I know, but often it's the details that make a 5 star stand out. WiFi across the property was terrible. Super slow at the pool, in the lobby and in room it kept disconnecting - as a business traveller this isn't ideal and disrupted the work flow. Enjoyed the lobby lounge layout though, super spacious and tables distanced well, so plenty of privacy. Decent drinks offer, the bread of the steak sandwich however was dry. Perhaps toast it a little too for a bit of crunch?! I called the service centre from room to see what opening hours are at Arthur's Bar & Grill and what the happy hour deal is, she said "all day Sunday" - no such thing as happy hour on a Sunday here. Not sure I'd come back as rooms and WiFi are key to my business travels - all needs to feel comfortable and work properly.

K Lau

I had a wonderful stay at this hotel. The staff truly stood out — every interaction was warm, attentive, and genuinely helpful, which made the whole experience feel special. The room itself was clean and comfortable, though a bit dated in style, but the excellent service more than made up for it. The team here clearly cares about their guests, and it shows in all the small details. I want to especially say thank you to the breakfast team at Lemon Garden. The gym is also very well equipped and clean. I would happily stay again.

Kawshika Perera

We were checked in by the Duty Manager, who was extremely helpful — unfortunately, I didn’t catch her name. The hotel surprised us with lovely amenities for our anniversary, which made our stay extra special. Since we had a late flight, the hotel kindly offered us shower and pool access so we could freshen up before heading to the airport for our long flight back to Australia. The breakfast buffet was amazing, and the lounge bar had a great atmosphere with friendly staff. The location was excellent — within walking distance to Chinatown, the Twin Towers, and many other attractions. Highly recommended for anyone visiting Kuala Lumpur!

Sina KHANALIZADEH

The hotel provided an exceptional experience, characterized by cleanliness, an ideal location, excellent value, a pleasant ambiance, and outstanding food and service. The staff's attentiveness and politeness were particularly noteworthy, contributing to a truly memorable stay. This establishment is among the finest hotels I have encountered during my extensive travels, demonstrating superior attention to guest needs.