Shangri-La Hotel Kuala Lumpur

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Jan26-went for a wedding reception. Sumptuous surroundings. Wonderful decor. Good location. Staff were friendly and professional, the doorman was delightful even if the staff inside did not immediately point us to the wedding reception and other guests arrived with us. Events team were a little haphazard on identifying guests to their checklist and don't know the hotel facilities. Wine and soft drinks ran out at the welcome drinks with only whiskey or beer available, and they didn't understand diet drinks and we were invited to pay for further soft (diet) drinks by both the wait staff and a manager who came to our table...which was very odd; only after a chat with our hosts, wait staff were told no payment necessary! Bought glass of wine from the bar, price comparable to UK/London prices. Our 'VIP table' male wait staff was less than 5*, incapable of telling us what was what when he placed the food down, which was unhelpful as we had vegans on our table. The female wait staff was more helpful, 4+. Great decor, memorable space, inconsistent staff, overall not bad. We cannot comment on the rooms. Food was delicious. Audio and PA was good as was enormous space.

chin chou

Another wonderful stay at the KL Shangrila hotel! Ten of us reserved five rooms, all of which had access to the Horizon Club lounge. We really enjoyed our three night holiday in KL, and the Shangrila was the perfect luxury hotel for our stay. The rooms were spacious - 80 meters - and very comfortable. And the hotel was able to locate us all on the same floor, which was very nice. The highlight of our stay was definitely the Horizon Club Lounge. Each day we enjoyed a beautiful bfast and afternoon tea at the lounge, and the service was impeccable. For anyone using KL I highly recommend the Shangrila and the Horizon Club Lounge

Mehmet Comak

The rooms are extremely spacious and very clean. Breakfast was excellent, with a wide variety of options, and the atmosphere was calm and relaxing. The location is very convenient and ideal for exploring the city. The staff were exceptionally friendly, welcoming, and always willing to help. The hotel is also very suitable for staying with children. Overall, it was a wonderful and highly satisfying stay, and we would definitely choose this hotel again.

Salah Momtaz

We spent our honeymoon in 2422. The room was spacious, very well appointed and spotlessly clean. The hotel may be going on 40 years old, but the staff and level of service would make any newer facility envious. I would like to mention Akram from housekeeping who was absolutely brilliant. Alongside him, a gentleman from the Concierge desk procured a hairdryer for me after I had asked if I could buy one of their own. He went out of his way to get me the best deal, truly above and beyond. If management reads this, please let me know what his name is. Would most certainly come back.

Alessandro Collia

Third hotel of the Shangri-La chain that I’ve stayed at. Nothing to complain about — by now it’s a safe choice you can book with your eyes closed. Rooms are extremely comfortable and fully equipped with every amenity. Customer care is at the highest level, with impeccable service in every area. Excellent breakfast with a very wide selection. Great location, convenient for walking everywhere without any issues. Highly recommended.