Shangri-La Hotel Kuala Lumpur

Inês Vasconcelos

I normally avoid large chain hotels like the Shangri-La, so I was a bit reluctant to book it. I’m glad I did. Our room on one of the upper floors was beautiful, with a great view and a lovely little tent that the kids absolutely loved. The breakfast was excellent with a great selection. I would happily give this hotel five stars, but two things made me drop one star. First, guests are not allowed to wear slippers to breakfast. I’m on holiday, not on a business trip, and I like to feel comfortable. Second, children under 16 are not allowed in the gym, which I think is an unnecessarily high age limit, especially when they are accompanied by their parents. Apart from those two points, we had a great stay.

Mike Allan

Excellengt 5* hotel that delivers everytime. We have stayed here before while on business in KL and this hotel always delivers, each and every time. Consitently going beyond expectations. Not only does the hotel deliver on a 5 star level of product, the high level of customer service is excellent and is consistent across the whole hotel. 5 star is not just about the product it is also about the service that the staff deliver consitently. Highly recommend

K Tan

Stayed in a Horizon Club room and was pleasantly surprised by how complete the room amenities are. The room was very clean and well maintained, despite the hotel being quite old. There is plenty of lighting, and the room decor has a grand, classic feel that suits the character of the hotel. The bathroom is also well equipped and satisfactory in terms of facilities and upkeep. The Horizon Club lounge cocktail hour was particularly enjoyable, with a good selection and attentive service. Overall, a comfortable stay at a grand hotel, with reasonable pricing considering the facilities, lounge access and overall experience.

Tim Day

We stay in KL 2 or 3 times every month at 4 & 5 star hotels. The staff at the Shangri-la are outstanding and the breakfast is brilliant. However the hotel is seriously let down by the "extras" in the room & the lack of a welcome drink & the policy to charge the RM 10 tourist tax for the non named foreign guest. When we stay at other high end hotels in KL we are given either a welcome drink on arrival when checking in, or a voucher for a drink in the bar / lounge. At the Shangri-la this was not offered & when requested we were told that the hotel doesn't do that. When we got to the room, there was no personalised welcome note or message on the TV, there were no snacks / fruit provided. For example at the other hotels we stay at there many be some complimentary muruku, or chips, or M&Ms or fruit provided. There is nothing "extra" at the Shangri-la. When we returned to the room in the evening there was no turn down service or chocolate on the pillow etc. On check out we were told to pay the RM 10 tourist tax for the second guest. My wife is Malaysian & she books the hotel & checks in to avoid paying this charge. We use the same process for the multitude of 4 & 5 star hotels we have stayed at in KL. There has never been an issue until the Shangri-la. The receptionist insisted that we paid the RM 10 for me - a foreigner. When we explained that I did not book the hotel she replied that it is the Shangri-la policy to charge the RM 10 to foreign guests even if they did not make the booking. How can this be ? How can the other hotels not do this ? On the positive side the staff are excellent & the breakfast is brilliant, unfortunately due to the other issues we will never stay at the Shangri-la KL again.

Freya Mavis

Definitely worth a relaxing staycation for solo, couples, with family or with friends. 1. Location could not be any more perfect - 5 mins walk to Bukit Nanas monorail station and 10 mins walk to Dang Wangi LRT station 2. Breakfast was scrumptious with plenty of cuisines and choices 3. Swimming pool ambience was pleasant 4. Executive King Room layout and amenities were well curated. Really appreciate the prompt housekeeping, customer service and Services Request app where I could order amenities I never ordered from other hotels, e.g., makeup wipes, hand sanitiser, alcohol wipes 5. Bedding was comfortable enough to provide quality sleep I look forward to staying here again!