Mandarin Oriental Kuala Lumpur

Sogol Hosseini

We had a wonderful experience at this hotel, everything was very satisfying from start to finish. The customer service was truly outstanding. The staff were extremely friendly and welcoming; every time they saw us, they greeted us warmly, which made us feel very comfortable and valued. The reception team was very flexible and understanding in every situation. They kindly offered us both early check-in and late check-out, which made our trip much more convenient and stress-free. The swimming pool area and the view were absolutely beautiful and one of the highlights of our stay. The breakfast was also number one, incredibly delicious with great variety. A special thank you to Hafiz, Mohammad, and Noyen, who took care of us during our stay. They were all very respectful, professional, and flexible, and truly made our experience even better. Overall, we had an amazing stay and would definitely recommend this hotel to others.

Tim Ulmer

Stayed here for three nights over CNY and had booked the stay through AMEX FHR. Hotel is nice but a bit dated. E.g. the power sockets in the room only support the local plugs and not like most upscale hotels in the region as well different plugs for international travelers. Only USB A, no C. That being said, there was a travel adapter in the room. Shower has only a fixed shower head, no rain shower, no handle. Breakfast had a VERY long queue usually and the selection and quality was just average. People sitting as well in between the food stations which made things a bit cramped. The so called “room upgrade” that we got was park view instead of city view in the same category. I know hotels claim it is, for me that’s not an upgrade. And the agent at check in made clear as well that they don’t upgrade FHR guests to suites for example. Booking through FHR comes as well with a $100 credit, but the MO claims they are using a "hotel conversion rate" for USD to MYR, and they use one that is VERY different to the market rate, so in the end only got around $90 off which feels like a rip off. In general the tone and service was very underwhelming, especially for the region where the tone is normally so kind and warm. All in all, decent hotel, underwhelming service, nothing special, and IMHO not worth the premium price.

Julie Boyd

The hotel is AMAZING!!!! Beautiful grand entrance. Large, spotless room. Wonderful breakfast, especially the freshly made roti! We were fortunate to get a FANTASTIC VIEW! We could see all the skyscrapers from to sides and also the fountain. The pool area is also nice. The hotel is soooo wonderful that we spent a lot of time there that we had planned to spend in KL. The only negative was little bathroom privacy as there are holes in the top of the bathroom door so it isn't very quiet.

Nadine K

We had a wonderful stay at Mandarin Oriental Kuala Lumpur. Check-in with Mohanna was smooth and welcoming, everything was explained clearly, and we felt at home right away. Our room was spotless and had a beautiful view of the Petronas Towers, which we really enjoyed. The location of the hotel is great. The Club Lounge was a real highlight for us. From breakfast to afternoon tea and evening food, everything was consistently good, and we loved spending time there. A special thank you to Maddy and the whole Club Lounge team for their warm and attentive service. Check-out with Mohanna was just as easy as check-in. I can highly recommend the hotel.

Cathy Currie

What can I say, this hotel is truly first class in every way. From the moment we arrived, the experience was seamless, warm, and unmistakably upscale. Our room was spotless, with impeccable white-glove cleanliness and flawless housekeeping. There was always plenty of drinking water provided, along with both coffee and tea service in the room, which we really appreciated. We paid a great rate and were assigned a twin room, which was perfectly comfortable and absolutely fine for our stay. The linens were top-of-the-line, crisp, sparkling white, and pressed to perfection. Fresh towels every day and a beautifully refreshed room after each housekeeping service made returning to our room a genuine pleasure. The rooftop pool area on the 3rd floor was lovely, offering a peaceful escape with attentive food and drink service. You could enjoy lunch or dinner right at your lounger, or dine in the designated seating area, all while taking in views of the city alongside the greenery of the nearby park, a wonderful balance of urban and serene. The location is ideal, set in one of Kuala Lumpur’s trendiest areas and within easy reach of everything. The doormen greeted us warmly each day with genuine smiles, always asking how our day had been. Those small touches truly set this hotel apart. Warm, elegant, and undeniably luxurious, the Mandarin Oriental Kuala Lumpur delivers exactly what you’d expect from a world-class hotel. We would absolutely stay here again.