The Ritz-Carlton Kuala Lumpur

Shiqin Salleh

I recently stayed at The Ritz-Carlton Kuala Lumpur for 4 days and 3 nights, booking three rooms (two Deluxe and one Executive) and the experience was truly memorable. Check-in was seamless and efficient via the mobile app. I had informed the hotel that we would be arriving earlier than the standard 3pm check-in time and I was pleasantly surprised when all our rooms were ready by 1pm. A very thoughtful gesture, especially when travelling with children and elderly parents. Initially, I had hoped to book all three rooms under the same category but only two Deluxe rooms were available at the time, which resulted in one Executive room booking. As my elderly parents required assistance and we were travelling as a family, I reached out to the hotel to request for all rooms to be located on the same floor. I truly appreciated the hotel’s exceptional service in accommodating this request by upgrading the two Deluxe rooms to Executive Deluxe, allowing all of us to stay together comfortably on the same floor. From the moment we stepped into our rooms, everything was impeccable cleanliness, comfort and service were top notch. The evening turndown service was a lovely touch and the brownies and cakes provided each night were such a delightful surprise. My children looked forward to them every evening, which made our stay even more special. Breakfast was enjoyable with a wide variety of options, catering well to different tastes. The hotel’s interior and decor are absolutely stunning, exuding timeless elegance. I particularly loved the various spaces within the hotel esp the lounge area, the library and the overall ambience that makes the hotel feel both grand and welcoming. Another huge plus is the convenient linkway connecting the hotel directly to Pavilion Mall and JW Marriott, making it incredibly easy to access shopping and dining areas. Within less than 10 minutes, we were right in the heart of Bukit Bintang’s vibrant atmosphere. The only minor downsides were the parking charges of RM15 per entry and the room doors, which appeared slightly dated and could benefit from an upgrade. However, these were small issues compared to the overall quality of the stay. Overall, this was a pleasant and memorable experience, made even better by the warm hospitality and attentiveness of the staff. I would definitely return to this place.

Cheng Zhi Wu

Rooms looked a bit worn down and the beds were a bit too springy (could feel every movement on a king size bed if you're sleeping with your significant other). Not the best room compared to other Ritz-Carltons I've stayed at but the location was great. Proximity to Pavilion mall which also has access to the connection sky bridges that take you to other areas such as the Petronas Twin Towers/KLCC. In the opposite direction of Pavilion, there's The Exchange TRX which is less crowded and has a giant plaza in front of it with many restaurants in nearby streets. Hotel breakfast had decent selection and the club lounge was nice too. If you booked a club room, you can access the club lounge on the ground level. Club Lounge was great. We had afternoon tea and evening snacks there. They pretty much had something to offer throughout the day which was nice for those who plan to spend the day at the hotel or in the area. The hotel was a bit confusing to navigate around at first due to lack of visible signage and the front desk person that checked us in did not help us figure out how to get to the elevators. We also weren't told where the club lounge was so a lot of the first day navigating around the hotel we had to do ourselves. Other than that, service was decent. We celebrated our anniversary here and the hotel staff provided us with a nice treat in the room. Overall a good stay.

Our_Discoveries5

My stay at The Ritz-Carlton Kuala Lumpur was exceptional and definitely worth repeating. The hotel truly delivers a five-star experience, with professional, friendly staff who are always ready to help. The rooms are spacious, spotless, and elegantly designed, offering complete comfort. The bed is extremely comfortable, and the bathroom is well-equipped with everything you need. The pool area is serene and surrounded by greenery, making it perfect for relaxation. The hotel’s location is great—close to shopping areas and many dining options. Breakfast is delicious, varied, and of high quality. In short… a luxurious, comfortable hotel with outstanding service. Highly recommended.

Ng Jackie

I recently dined at The Cobalt Room, The Ritz-Carlton, and the service truly impressed me. The waiters were all very polite, attentive, and professional. One waiter even went the extra mile to personally guide me out and show me the correct direction — something you rarely see, as most places would just give verbal instructions. This level of hospitality really stood out. However, I felt the food could be better in terms of taste. Overall, the excellent service made the experience memorable, and I hope to see improvements in the food quality in the future.

Andrew Foote

A delightful stay at a magnificent hotel. The decor of dark wood feels like a traditional British Club. Service levels are very high with a staff who are genuinely interested in making your stay unforgettable. The hotels location in Bukit Bintang allows easy access to the many shopping centres in the area and public transport is a walk away. We choose a Club Room with the Executive Lounge being an oasis of excellent service and food. Our room was large and very comfortable with good amenities including Diptoque toiletries. Of particular note was the service levels of three exceptional members of staff, Masum Rana, Bhara Uddin, MD Monayem. They made our stay very special.