The Ritz-Carlton Kuala Lumpur

Jeroen Goeman Borgesius

Sunday brunch is a must do. Even if you do not stay here as we did. The service is amazing and waiter Shamim Is the local version of the Japanese culture of kikubari, delivering service before you expect it. Having made many trips to Japan, I have become accustomed to the local service level. Shamim is one of the few waiters outside Japan that delivers service at the same level. Having made many trips to Japan, I have become accustomed to the local service level.Shamim is one of the few waiters outside Japan that delivers service at the same level About the food: three versions of salmon are all equally amazing, but the tuna is quite disappointing. Hot and cold food are of high-quality. The desert indicates that there is no real pastry chef on location. Cocktails are good and the Prosecco is better than some Champagnes. Although I am quite disappointed that a hotel like this does not serve a brunch with Champagne

M.

An Exceptional Afternoon Tea Experience! This was, without question, the best afternoon tea experience we have ever had. Sally Cheah Chooi Lin and the entire Afternoon Tea team were absolutely outstanding from start to finish. Sally was incredibly knowledgeable and clearly passionate about what she does. She shared thoughtful details about the tea service, including that the clotted cream is sourced from Devon and the raspberry jam comes from Europe. These small touches showed the level of care and authenticity behind the experience. I have previously had high tea at the Taj in Mumbai, but this surpassed it with flying colours. The flavours, presentation, atmosphere, and service were exceptional. The entire team was warm, gracious, and attentive throughout our visit. Sally in particular stood out for her kindness and attentiveness. She also shared wonderful recommendations about Kuala Lumpur, which we greatly appreciated. Sally truly represents the Ritz at its very best. Her professionalism, warmth, and attention to detail embody the level of hospitality you expect from such an iconic establishment. Most importantly, the team made my mum’s birthday feel incredibly special. Their thoughtfulness and genuine hospitality made the afternoon unforgettable. We are very grateful for such a memorable experience.

Willy Firmansyah

The buffet service was excellent. I casually asked if I could have some hot chocolate. A staff member named Min Rana politely replied, "Sorry, we only serve coffee, and it's unusual for someone to ask for chocolate." I said it was fine. But not long after, Min Rana brought me some hot chocolate. I was surprised and asked, "So you have chocolate?" No, I just made some with the ingredients I had. He said I really appreciated that. Simple but meaningful.

DrELMUIZ

We had the most wonderful stay at The Ritz-Carlton Kuala Lumpur for our honeymoon—truly an unforgettable experience for both me and my wife. From the moment we arrived, we were welcomed with such warmth and genuine hospitality that made us feel incredibly special. A heartfelt thank you to Mr. Arif, Mr. Bahr, and Mrs. Annie for their exceptional care and attention to every detail. Their kindness, professionalism, and thoughtful gestures made our celebration even more meaningful and memorable. Specifically the club exceptional services. The service, atmosphere, and overall experience exceeded all our expectations. We will always cherish these beautiful memories and look forward to returning again in the future

Cheng Zhi Wu

Rooms looked a bit worn down and the beds were a bit too springy (could feel every movement on a king size bed if you're sleeping with your significant other). Not the best room compared to other Ritz-Carltons I've stayed at but the location was great. Proximity to Pavilion mall which also has access to the connection sky bridges that take you to other areas such as the Petronas Twin Towers/KLCC. In the opposite direction of Pavilion, there's The Exchange TRX which is less crowded and has a giant plaza in front of it with many restaurants in nearby streets. Hotel breakfast had decent selection and the club lounge was nice too. If you booked a club room, you can access the club lounge on the ground level. Club Lounge was great. We had afternoon tea and evening snacks there. They pretty much had something to offer throughout the day which was nice for those who plan to spend the day at the hotel or in the area. The hotel was a bit confusing to navigate around at first due to lack of visible signage and the front desk person that checked us in did not help us figure out how to get to the elevators. We also weren't told where the club lounge was so a lot of the first day navigating around the hotel we had to do ourselves. Other than that, service was decent. We celebrated our anniversary here and the hotel staff provided us with a nice treat in the room. Overall a good stay.