City Green Hotel

Linda Kewin

Having just returned from two weeks at the city green hotel with my husband and our friend we all had a fantastic time. The food was plentiful, hot and varied on every meal. Staff were fab in the restaurant, Jimmy, Victor, Bogusia & Niki. Bar staff, Manos, George & Paulina, was amazing, friendly and totally efficient in their roles. There was one guy on reception, Yurek, that we saw all the time that was friendly always said hello and nothing was ever a problem. The room was cleaned daily, except for one day each week, everyone is entitled to a day off. The only problem and this is proper nit picking was the shower curtain hugged you whilst showering. This is easily rectified by opening the curtain whilst showering, not rocket science. Please do not listen to all the negative views, the hotel, staff, food and location is absolutely bang on. Obviously the bad review people are expecting a 10 star hotel which doesn't exist. Totally recommend this hotel and we are returning next year. Big thanks to all the hotel staff. Plus they give a FREE safe

Lily Fazackerley

We arrived at the hotel at around 6am after a red eye flight, so all members of my party were tired and exhausted. Upon arrival, the receptionist on duty did not know of our booking and was extremely unprepared with room keys and all-inclusive wristbands. It then turned out that they had completely overbooked the hotel and we were moved into an apartment complex next door. Not only did we not receive the hotel room we had paid for, the room we were given in the apartment block was grotty and unkempt; for example, our blankets had cigarette burns on the mattress and holes in the blankets. We were very upset with this, having paid months in advance for a hotel room and being moved to an apartment that didn't match the quality promised. Upon returning to reception to query the problem, we were met with extremely rude and unwelcoming reception staff. They were not helpful and refused to provide any kind of solution. They kept telling us that it wasn't their problem and there was nothing that they could do. They insisted that we should come back in an hour after they had gotten in contact with the manager. When we returned, they were even more rude and shouted at my party, as well as walking away in the middle of the conversation despite there being no bad behavior on our part. It was explained that there was no room in the hotel, and although this was accepted by myself, they made no attempt to help or resolve the issue. We pointed out that people had been leaving all morning so that there were definitely rooms available that we could use. The receptionist said that they "needed these rooms for more important guests", completely disregarding that we were also paying guests at the hotel. When asking about compensation, they were even more rude and did not provide any help. We were asked to come back the next day to speak to the manager, who then refused to see us. After accepting defeat and trying to make the most of the holiday, we learnt to avoid the reception staff. However, when trying to check out and asking simple questions such as "where to leave the key" (as it was for a separate establishment) we were met with more hostility. It also turned out that this is a frequent problem after looking at extensive reviews over the years, as well army own experiences - there were about 4 other parties who had also been moved to different sub-par accommodation. I am incredibly unhappy with my stay here, as well as the treatment from the reception staff. However, the bar staff were lovely and were one of the only redeeming qualities of the hotel.

Rachel McManus

We stayed here for 28 days for our honeymoon and had a fantastic experience. The hotel is situated just off the main street, which is close enough to the hustle and bustle of bars and restaurants but far enough away not to hear them. If you are looking for 4* luxury, I will be honest, City Green may not be for you, but we found the hotel clean, the staff are all brilliant, especially George, Pauline and Manus on the pool bar! The lady who cleaned our room worked so hard and our room could be cleaned daily if we wanted. She never stopped! Food was what we expected from an all inclusive option, they tried to cater for all different tastes and chef was always smiling! Restaurant very pleasant and always working to keep it clean and tidy. Nikki, the wonderful lady who looks after the cats, was amazing! The weather wasn't always great meaning the weekly saxophonist and bbq night with Cretan dancing, were held in the restaurant for some of the nights, which wasn't ideal, however when they could be held outside, it was a lovely experience. Rooms were basic but ours was clean, there is a TV in the room however few English channels which didn't really affect us (we didn't go away to watch TV). We had a couple of maintenance issues during the month which were rectified immediately. The hotel has two pools, both pretty cold in April and May however gave them both a go! City Green is just minutes away from the main bus stop, stop 21, and we jumped on it down to a beautiful beach at Malia called Potamos, near Malia Palace, away from Malia centre, beautiful sand, an archaeological dig which we loved to watch unfold and a stunning tavern serving gorgeous Greek food. On the down side, the outside seating area simply is not big enough, especially when weather is bad or at full capacity. Really needs attention... plus, the restaurant is on the top floor and the only set of toilets are on the lower ground floor... with one small lift. Or steep marble stairs... wasn't a problem for us but not well thought out. The hotel may not be easy for people with poor mobility. Overall, we thoroughly enjoyed our stay. The staff, from the reception to the restaurant to the cleaner to the bar staff, made it all the better and we will return next year! Thanks City Green for a great honeymoon ❤️

Allen Morgan

Not a 4 star, as on their signage. Tiny rooms. To close to adjacent building. No sound proofing throughout the corridors so expect no sleep for your duration. Food is tasty but repetitive. Nowhere to sit on an evening. Only one bar and nowhere to go if it rains. The only plus side is the staff are great

Medeea Cătălina Halici

We will not forget our first experience with this hotel anytime soon. We had a reservation through the travel agency Panda Tour for a package that included two mountain-view rooms starting on June 4th. It is worth mentioning that the reservation was made and the deposit was paid as early as February. When we arrived for check-in at 11:00 PM, we were informed that there had been an issue and that, in fact, there were not enough rooms available for both families. As a result, one of the families had to be relocated to another hotel located about a 7-minute drive away. The room provided at the other hotel was extremely dirty, had mold, and was far below the standard of accommodation we had paid for. After repeated complaints and insistence, we were offered another room the following day, also at City Green. Naturally, the rooms we eventually received did not have a mountain view, despite having paid an additional fee for this upgrade. To this day, we have not been refunded the price difference, and the travel agency has left us without any resolution despite all the evidence and requests we submitted. We hope this experience will help other travelers who are considering staying at this hotel.